Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I will call you during the day to discuss the possible equipment with you.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2016
7 everything was fine from the beginning until delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2016
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Meets my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2016
Alarm to be placed indoors, not outdoors, not waterproof, the sound of the alarm gets lost outside.
The remote control is fragile, excessive price for this item.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Sir,
Indeed, I confirm that this is a product meant to be used indoors and not outdoors. No misleading advertising at this level. We even advise against placing it outdoors, otherwise the product will probably not function correctly and will have a limited lifespan.
The sound gets lost outside? I don't quite understand, but I reiterate, the product is to be used indoors.
The remote control, like any remote control, should be handled with care, but it will work very well. If necessary, it can be purchased as a spare part.
Regarding the price, this product is extremely well priced, do a little comparison on the Internet. Especially considering the autonomous functions it offers, which is exclusive for this type of product. Average price of an equivalent: between 200 and 400 €, and without autonomous proposal.
The general reaction of people who contact us is rather one of surprise at the capabilities of a product at a low price. Our apologies if your opinion differs. It is up to you to buy our products or not, we do not force anyone.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/01/2017
The advertised 600 meter range doesn't live up to the claim. We have a home office at the end of a average garden (25m). The comms between the sender unit and the office hand set is poor (crakerly) and intercom between the two hand sets doesn't work unless we move from our front door to the back of the house. Which isn't any use to be honest. For the price and the lack of distance I'd only rate this average. Not that impressed.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
I am very sorry you are not getting the expected range on this product at your site, we regularly test these products in an open air location and nearly always get 700 metre operational range, in all weather.
All manufacturers of Wireless Equipment have to measure operating distances in open air because it is impossible to know what obstructions or unseen interferences could come into play in any location.
Unseen interference can come from many objects and quite possibly from a neighbouring property.
If you want to return the Handsets for us to test, we are happy to do this and obviously should we find a technical problem we would replace the part.
Once again we are sorry you are not getting the expected operating range from the system.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
Hello, in the coming days I will order another Dakota 2500 from you.
As a commercial gesture, could you promise to include a niche for my sister?
Thank you in advance.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2016
Fast shipping, good customer service on the phone, clean.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2016
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Great site, very responsive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
Fast shipping and competent technician.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
Clear site and company easily reachable by phone
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
All OK
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
Works correctly, effective
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2016
Very good, good advice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Perfect, and within the deadlines
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2016
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2016
Order the same day received the next day....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
Not bad.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2016
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2016
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/01/2017
good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2016
I received my order from ultrasecuredirect quickly but there was a fault on the item so after speaking to ultrasecuredirect on the telephone was told to return it and posted it back to them on 20th December. The company received my returned item after the Christmas break on 28th December and I received a replacement item all set up for use on 5th January - excellent customer service. i would recommend this company.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/11/2016
We purchased a wireless door bell/alarm transmitter and 2 receivers: It took quite a bit of time to set up the unites because the instructions included in the boxes were NOT for the versions of the items we purchased. Eventually we figured out how to make them work, but we are greatly limited as to the available options, not having the ability to encode the system according to the directions supplied.
Response from Ultra Secure (ultrasecuredirect.com)
Hi David
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/12/2016
Good service although the website can be a little confusing and difficult to navigate on a pad rather than a larger screen PC
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/12/2016
Goods arrived promptly but not clear on website that Sim card needed to be ordered separately. Now waiting for it to arrive so can't fully review product. Well packed and looks well made.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 28/10/2016
The website is fair but not always that easy to navigate, a common problem. Availability of technical advice is very variable in quality (depth). Smart Wireless Alarm, Built in Auto-Dialler & External PIR was rated a 150metrs but could not get a signal to the receiver on first floor landing at 20 metres outside house wall. Newish house with standard construction. PIR sensors round one corner each of building clad using box profile steel sheeting (0.5mm thick). Should have worked but it wouldn't. If I raised receiver up to window, just about receive the signal. One PIR supplied with a vital 'jumper' missing. Returned whole package (at my cost) to UltraSecure who very promptly refunded my purchase price. Only option with UltraSecure now is to buy 900metre strength beam units which are much more expensive. Bit concerned about life of batteries that are recharged by solar energy though. (Will I need expensive replacement batteries in 12, 18, 24 months time? No one knows.) May still trade with UltraSecure but must reassess carefully.
Response from Ultra Secure (ultrasecuredirect.com)
Dear My Hayman
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/11/2016
Fast efficient service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 25/11/2016
The documentation could be more helpful
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2016
Very easy to access. Good after-sales service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2016
Very good and especially effective
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2016
No order or shipping problems.
Product conforms and easy to install. Attention, the siren quickly drains the batteries
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2016
Very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2016
Simple, practical site.... instructions too simple, lacking many details on the equipment configuration. There is no technical manual with the equipment, but rather a guide for dummies. But everything works.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2016
Product compliant and responsive service
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/10/2016
Good fast service and helpful tech support. I haven't yet got it up and working so can't verify the device works as hoped.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2016
Interesting; information supplemented by advice obtained over the phone.
The technical description of one of the ordered items was, however, not available.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2016
good
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2016
not great
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
We use cookies for audience measurement and improving user experience.
English 
Français 