Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 4 stars

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Verified Buyer

Published on 07/01/2024 à 14h34 following a purchase from 26/12/2023

Items look ok but instruction sheet poor but after email enquiry got the info I wanted

Verified Buyer

Published on 06/01/2024 à 19h38 following a purchase from 28/12/2023

Lid on the spigot didn't fit flush

Verified Buyer

Published on 12/12/2023 à 18h42 following a purchase from 04/12/2023

Service good , postage a bit steep but OK

Verified Buyer

Published on 12/12/2023 à 05h51 following a purchase from 03/12/2023

Prompt delivery. Sturdy post. Easy installation.

Verified Buyer

Published on 02/11/2023 à 09h59 following a purchase from 24/10/2023

Does exactly what I wanted it too do

Verified Buyer

Published on 29/10/2023 à 10h07 following a purchase from 18/10/2023

I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.

Verified Buyer

Published on 23/10/2023 à 14h07 following a purchase from 09/10/2023

I found the product that I needed and received very fast
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web

Verified Buyer

Published on 19/10/2023 à 21h30 following a purchase from 11/10/2023

Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect

Verified Buyer

Published on 11/10/2023 à 14h36 following a purchase from 29/09/2023

Could not speak to anyone about a problem

Response from Ultra Secure (ultrasecuredirect.com) Published on 11/10/2023

Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart

Verified Buyer

Published on 02/10/2023 à 17h36 following a purchase from 24/09/2023

I found the instructions for installation of my purchase both confusing and difficult to understand

Response from Ultra Secure (ultrasecuredirect.com) Published on 11/10/2023

Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at [email protected], including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart

Verified Buyer

Published on 22/09/2023 à 10h00 following a purchase from 13/09/2023

Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok

Verified Buyer

Published on 12/09/2023 à 16h19 following a purchase from 02/09/2023

The range is shorter than claimed. The default sound needs to be dog barking but it is door bell. So if the electricity is briefly off when away, it will go back to door bell and defeat the purpose. The dog sound is okay

Response from Ultra Secure (ultrasecuredirect.com) Published on 13/09/2023

Dear Sir Many thanks for your review and sorry to hear that the product does not seem to achieve the range as advertised. With these units, there is an option to change the sensitivity settings. Positioning of the unit can also be key to achieving range and hopefully we will be able to advise or give you some pointers if you are uncertain on best set up scenarios. Unfortunately the default alarm/warning chime is not the dog bark and we will pass your comments onto the manufacturer. Hope this helps but please do return the unit to us for a full refund if not satisfied. Kind regards Stuart UltraSecure Direct

Acheteur Vérifié

Published on 24/08/2023 à 12h19 following a purchase from 16/08/2023

Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!

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Verified Buyer

Published on 15/08/2023 à 16h00 following a purchase from 08/08/2023

The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.

Verified Buyer

Published on 18/07/2023 à 19h11 following a purchase from 11/07/2023

The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.

Verified Buyer

Published on 04/07/2023 à 16h25 following a purchase from 26/06/2023

Ordered goods received quickly.

Verified Buyer

Published on 12/06/2023 à 16h23 following a purchase from 04/06/2023

Sound quality not good

Response from Ultra Secure (ultrasecuredirect.com) Published on 12/06/2023

Dear Sir We are sorry you do not like the sound on the Receiver, we have sold over 5000 of these Receivers and not had this complaint before, we assume you have tried the different chimes as there are 32 options as you may find one more suitable for you. If you think it is actually faulty please return it for us to swap. Once again sorry you are unhappy Best Regards Mark Ultra Secure Direct

Verified Buyer

Published on 07/06/2023 à 19h38 following a purchase from 31/05/2023

Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.

Acheteur Vérifié

Published on 08/05/2023 à 10h49 following a purchase from 15/02/2023

A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.

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Acheteur Vérifié

Published on 03/05/2023 à 00h17 following a purchase from 05/04/2023

Good advice from the online salesperson and good product.

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Acheteur Vérifié

Published on 02/05/2023 à 11h27 following a purchase from 20/03/2023

Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.

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Acheteur Vérifié

Published on 29/04/2023 à 09h18 following a purchase from 06/04/2023

Clear and effective

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Acheteur Vérifié

Published on 29/04/2023 à 07h10 following a purchase from 13/03/2023

Impeccable package, easy to use. Perfect phone reception. Self-adhesive labels are not great as they need to be applied from the inside and I worry about the caravan windows which are plexiglass. Risk of amalgamation with heat. So disappointed on that side. We are looking for other labels, so not cool.

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Acheteur Vérifié

Published on 29/04/2023 à 07h07 following a purchase from 28/02/2023

All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.

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Verified Buyer

Published on 27/04/2023 à 15h35 following a purchase from 19/04/2023

As described

Acheteur Vérifié

Published on 27/04/2023 à 14h31 following a purchase from 11/04/2023

Good contact with the salesperson and then the technician to synchronize the remote controls.

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Acheteur Vérifié

Published on 27/04/2023 à 13h55 following a purchase from 31/03/2023

Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.

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Acheteur Vérifié

Published on 27/04/2023 à 13h34 following a purchase from 05/04/2023

Very good alarm, too bad the remote control is fragile.

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Acheteur Vérifié

Published on 27/04/2023 à 10h21 following a purchase from 18/03/2023

The recordings are made after the action, and the vehicle detection deactivation does not work.

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Acheteur Vérifié

Published on 27/04/2023 à 10h04 following a purchase from 10/03/2023

Order and delivery without problems. Availability of contacts to assist me.

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Acheteur Vérifié

Published on 24/04/2023 à 10h07 following a purchase from 04/04/2023

Mixed review for me... Where are the 130Db claimed on the site?... The phone call trigger after the alarm is way too long... The alarm deactivation button on the remote control is starting to have an intermittent contact.

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Verified Buyer

Published on 24/04/2023 à 09h40 following a purchase from 13/04/2023

Good

Acheteur Vérifié

Published on 21/04/2023 à 19h05 following a purchase from 30/03/2023

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

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Acheteur Vérifié

Published on 21/04/2023 à 17h57 following a purchase from 25/03/2023

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

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Acheteur Vérifié

Published on 21/04/2023 à 17h52 following a purchase from 16/03/2023

simple site - practical

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Acheteur Vérifié

Published on 21/04/2023 à 14h10 following a purchase from 02/03/2023

For the ordering and delivery part: nothing to say.
For the ordered item, namely a senior watch, I am more mixed because it does not hold the battery, it was flashing all day very brightly. Following your recommendations, it no longer flashes at all. But it's still very average.

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Acheteur Vérifié

Published on 21/04/2023 à 13h39 following a purchase from 17/02/2023

Efficient and inexpensive

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Acheteur Vérifié

Published on 21/04/2023 à 12h49 following a purchase from 03/04/2023

Since I use the alarm in Belgium, I do not always receive calls during an intrusion

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Acheteur Vérifié

Published on 21/04/2023 à 12h44 following a purchase from 26/03/2023

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

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Acheteur Vérifié

Published on 07/03/2023 à 09h13 following a purchase from 18/01/2023

Works well for a distance of 70m with a gate and 2 walls, to see over time

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