Customer reviews of Ultra Secure (ultrasecuredirect.com)

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

simple site - practical

For the ordering and delivery part: nothing to say.
For the ordered item, namely a senior watch, I am more mixed because it does not hold the battery, it was flashing all day very brightly. Following your recommendations, it no longer flashes at all. But it's still very average.

Efficient and inexpensive

Since I use the alarm in Belgium, I do not always receive calls during an intrusion

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

Works well for a distance of 70m with a gate and 2 walls, to see over time

Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

Hello, I still haven't been able to operate the devices (alarm with telephone alert call) because the pin code of the sim card needs to be deactivated. However, since this sim card is a mini sim, it's impossible to find a smartphone that accepts it to carry out the procedure, it's outdated. I am with Free and there is no way to deactivate it with them, nor in store. No pre-cut cards with them... in short, it's a hassle.

The order matched, the site is clear, the delivery was correct. I am satisfied

Order compliant and fast delivery

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

Advice and information are provided by people in France

Product meets my expectations!

Very good product, conforms to the order, easy to install

Good product that presents an interesting quality / price ratio.
Navigation on the site is pleasant.

Hello
it does the job

Fast and compliant delivery

I just have a downside on the quality and responsiveness of the remotes. I have already changed the battery to see if it would reduce the little responsiveness (sometimes you have to press many times to arm or disarm the alarm.

I would have liked a response to my phone call regarding the follow-up of the after-sales service

Overall good. A lot of things that can confuse us at first glance, but it's well organized. The function of the different elements is not always obvious

Cameras delivered very quickly, their functions go beyond the specifications given by testers. very good material, too bad it's a bit more expensive than from the manufacturer.

the delivery very average paid to be delivered in 24h ????? pathetic

Alarm bell too weak!!!!!!!!

A Very Good Service

Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95

I find that the batteries discharge faster than what I was told during the purchase

delivery on time - material conforms to the description - price a bit high

Hello,
quick delivery, order in accordance.
Two remarks following my two orders on the site:
support for the modules a bit fragile,
difficult in some cases to lock them in the desired position (the ball joint locking is a bit light)
screws for fixing the modules to the base are not of good quality (the head of one is completely broken ..) and a slightly larger diameter would be more appropriate
best regards

No documentation with the material. I had to call twice to get it by email and therefore print it myself.

4 stars and not five, just for the delay of 48 hours and not 24 hours as indicated and also for the site where it was impossible to create two delivery and billing addresses, otherwise material received and installed nothing to say.

In terms of the order and delivery, it's very good, but the wireless doorbell system turned out to be defective and its operation intermittent. On my side, I had diagnosed that the magnetic contact was the cause but the technician from Ultra Secure requested the complete return of the system for testing and after a few days sent me back the whole thing claiming that he had not noticed anything abnormal.
Of course, I reassembled the whole thing and after only 1 day the failure reappeared. The technician again asked me to return the contact alone and sent me a new one, since then the doorbell works without any problems.
The complete kit cost about 100 €, I find that from my first request ULTRA SECURE should have sent me a new kit which would have saved me several disassemblies and numerous steps.

Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.

OK but points to improve for it to be perfect.
Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets

I am very satisfied with Securite Marche and its products
The advisors are responsive and attentive

The product did not exactly meet my expectations

Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better

Received relatively quickly. Equipment works perfectly. No false alarms.