Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. We strive to properly package orders and all packages leave in perfect condition, unfortunately, along the way they may take some hits. You should definitely refuse the package if it is in too bad a condition (although the products inside are also protected, so it is very rare for there to be actual breakage). After checking, you did not order an opening detector. As a reminder, here is what your order contains: 1x 3G Motion Detector 1x Additional Motion Detector 1x Remote Control 1x Standalone Keyboard This explains why you did not receive a magnet. Remaining at your disposal. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
Good site but watch out for prices excluding tax
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Our site only displays prices including tax, could you please give me more information regarding your comment? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
For the product I ordered and received on time, I am fully satisfied.
Thank you and congratulations to the entire Securite Marche team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Does exactly what I expected. Very good equipment. However, the manual is a bit overloaded, too many explanations on the options mixed with the basic elements. It's a bit confusing...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
The order and delivery went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
Meets the desired needs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
team attentive, everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
I had an old defective intercom and was looking for a more modern solution with cordless phones. I found this site after searching and contacted the technical service to explain my case. True professionals who guided me well on the board to choose. It was purchased and installed. Now the product is good but not extraordinary (the handsets discharge quite quickly for my taste, the board sometimes does not want to open remotely). Overall satisfied with my purchase anyway.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Everything worked well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
the minimum order is a bit too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Article as described, delivered shortly, all options are there for the greatest happiness of my client
This article offers so many placement possibilities that it took a few days to choose..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
One of the modules got wet.. I opened it and dried it... since then everything works correctly.. good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Fast and nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Very serious and efficient company, good products, but quite expensive, the BT range has some triggers without reason, siren power a bit weak
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Material compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
RATHER SATISFACTORY;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
Easy to find the camera I need, but impossible to pay! The payment system does not work. I had to send the money by bank transfer. Also, their email is not configured correctly, so communication with customer service is not very easy. I cannot recommend them.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I am sorry that you have experienced these issues, it is generally a security issue related to the banks themselves, we have no power at this level. You can imagine, if no one could place an order, it would be very inconvenient for our business! Regarding the email address, everything is also very well configured, we receive messages every day. The end result is that you were able to pay by another means, securely, and received your order which, I hope, has brought you satisfaction. Do not hesitate if we can be of any further assistance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2022
Order received on time, useful information and advice, advisors available for various requests.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
The product is very satisfactory and I received the necessary advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
Exceptional customer service, who took the time to help me - in real time - to resolve a SIM card issue that prevented me from using my equipment. Security market, which has been working perfectly since.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Meets my expectations but shows weaknesses from time to time. Some areas (2-3%) are not always detected.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback. I will ask our customer service to contact you to see how we can improve your installation. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
2 out of 4 cameras do not work, probably a WIFI problem that I could not resolve.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for this inconvenience. Please know that we remain at your disposal to guide you and resolve the issues with your wifi. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Apart from the siren being a bit weak, I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
I am satisfied with my delivery. Very serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
As for the delivery times, it's very good. The material is of good quality but the use is not as good as I thought.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Reactivity and availability for information are the two main points.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/12/2022
Very prompt delivery and good advice
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/12/2022
Well informed
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/12/2022
Goods not even arrived
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2022
I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/11/2022
Service was efficient
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