Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 14/06/2019 à 14h52 following a purchase from 05/06/2019

Very good, great advice, top technician I highly recommend ;)

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Acheteur Vérifié

Published on 14/06/2019 à 12h49 following a purchase from 03/06/2019

Very satisfied no false alarm.

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Acheteur Vérifié

Published on 14/06/2019 à 10h18 following a purchase from 06/06/2019

Good packaging, paired elements, everything works well.
Good apparent quality.
Easy documentation in French.

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Acheteur Vérifié

Published on 14/06/2019 à 08h21 following a purchase from 05/06/2019

To avoid having to do pairings yourself for your devices, it's better to order directly, the entirety of your needs, and therefore UltraSecure, will do the work before delivery. I am 100% satisfied, thank you also for the information. A.S.

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Acheteur Vérifié

Published on 14/06/2019 à 07h14 following a purchase from 05/06/2019

Quick and efficient Line Hotel

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Acheteur Vérifié

Published on 14/06/2019 à 00h44 following a purchase from 03/06/2019

Fast and careful delivery
Product conforms to the description

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Acheteur Vérifié

Published on 13/06/2019 à 23h50 following a purchase from 04/06/2019

All good..!

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Acheteur Vérifié

Published on 12/06/2019 à 17h46 following a purchase from 26/05/2019

Hello, I am very satisfied with the site securitemarche.fr. The staff is attentive and responsive. However, regarding the purchased product, I had problems after its installation. Indeed, I was away from my home for 5 days after arming my alarm without the siren. During this absence, I received 3 alerts 'alarm, intrusion' on my phone in 3 days. Upon my return, and following this abnormal behavior of the alarm, I performed a reset. I haven't had the opportunity to be away long enough to know the reliability of the product after this reset. I am open to good advice from you. Best regards.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 18/06/2019

Hello,

Sorry for this inconvenience.
The best thing would be to contact our workshop directly by phone (0972308888, non-premium number) so they can review the installation details with you.

The causes of false alarms are varied, but concretely, the problem will be at the level of what the detector sees. It is triggered by its PIR sensor (passive infrared), which means in simpler terms 'a heat movement' like a human body, but also other elements, like a radiator, etc.
Do you have the possibility to send us photos of your installation? This way we can analyze based on our experience and give you hints.
Another test to confirm that the problem is not simply material: put the detector in a closed drawer or cupboard. Then leave it armed, you will quickly realize if the detector is indeed triggering for no reason. If not, it means it sees something in your environment that triggers it.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Verified Buyer

Published on 11/06/2019 à 19h35 following a purchase from 03/06/2019

Great service contacted on day of delivery no complaints. Product works well, only had it couple of weeks but seems ok, easy to set up and use.

Acheteur Vérifié

Published on 09/06/2019 à 11h36 following a purchase from 19/05/2019

Perfect, meets expectations.

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Acheteur Vérifié

Published on 08/06/2019 à 08h31 following a purchase from 13/05/2019

A super after-sales service and a very friendly team and I thank you again for your kindness in refunding me so quickly! Have a nice day

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Acheteur Vérifié

Published on 08/06/2019 à 06h33 following a purchase from 10/05/2019

Impeccable information and services, well done to the staff!!!

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Acheteur Vérifié

Published on 07/06/2019 à 20h04 following a purchase from 25/05/2019

Super fast, compliant, nothing to say. Top notch

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Acheteur Vérifié

Published on 07/06/2019 à 15h28 following a purchase from 31/05/2019

Hello good equipment but small difficulties on my part for example do not aim the external siren support all the way because it bends and thus difficult to insert the siren I called several times friendly staff regards

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Acheteur Vérifié

Published on 07/06/2019 à 15h05 following a purchase from 15/05/2019

fast delivery and very good materials. effective phone advice

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Acheteur Vérifié

Published on 07/06/2019 à 13h59 following a purchase from 20/05/2019

Perfect

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Acheteur Vérifié

Published on 07/06/2019 à 13h13 following a purchase from 29/05/2019

Impeccable service, reliable material and well packaged for shipping

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Acheteur Vérifié

Published on 07/06/2019 à 13h13 following a purchase from 12/05/2019

Precise, fast without unpleasant surprises.

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Acheteur Vérifié

Published on 07/06/2019 à 13h10 following a purchase from 14/05/2019

Fast shipping, product as described.

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Acheteur Vérifié

Published on 07/06/2019 à 12h41 following a purchase from 27/05/2019

fast delivery and serious material, I have been using it for more than 3 years in outdoor security for my house

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Acheteur Vérifié

Published on 07/06/2019 à 12h36 following a purchase from 15/05/2019

Serious

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Acheteur Vérifié

Published on 07/06/2019 à 12h09 following a purchase from 28/05/2019

Very good service

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Acheteur Vérifié

Published on 07/06/2019 à 12h03 following a purchase from 13/05/2019

Friendly interlocutors and good advice...... Very satisfied with the purchases ISIS

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Acheteur Vérifié

Published on 07/06/2019 à 11h58 following a purchase from 18/05/2019

Speed and competence

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Acheteur Vérifié

Published on 07/06/2019 à 11h35 following a purchase from 22/05/2019

the product is practical and simple but the accessories that support the transmitter are of poor quality: watch, neck strap, too bad

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Acheteur Vérifié

Published on 07/06/2019 à 11h32 following a purchase from 29/05/2019

Very good responsiveness.

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Acheteur Vérifié

Published on 07/06/2019 à 11h32 following a purchase from 13/05/2019

very good

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Acheteur Vérifié

Published on 07/06/2019 à 11h24 following a purchase from 27/05/2019

very good site very well informed about the product impeccable delivery I recommend.

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Acheteur Vérifié

Published on 07/06/2019 à 11h20 following a purchase from 10/05/2019

Very good material, fast and careful delivery, availability and wise advice for installation, programming the material by SMS is easy and well explained. The most difficult part was finding the right wires in the control box of the gate, and it's better to prioritize buying a SIM card through a 'Free terminal', it's immediate and simpler. Allow enough space for the connection terminals behind the protective box of this intercom or a cable passage pipe of 40mm in diameter because of the antenna connector to be 'comfortable'. Very satisfied.

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Acheteur Vérifié

Published on 07/06/2019 à 11h17 following a purchase from 31/05/2019

Nothing to report everything works as expected, no installation problem

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Acheteur Vérifié

Published on 07/06/2019 à 11h06 following a purchase from 16/05/2019

Very satisfied with their professionalism always listening nothing to say just perfect

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Acheteur Vérifié

Published on 07/06/2019 à 10h58 following a purchase from 20/05/2019

Great, I am really satisfied. Compliant products and quick response to my requests. Very professional, thank you

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Acheteur Vérifié

Published on 07/06/2019 à 10h57 following a purchase from 21/05/2019

Very good site, competent people in case of need.

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Acheteur Vérifié

Published on 07/06/2019 à 10h56 following a purchase from 24/05/2019

Very easy setup. Test went great, nothing to say, everything works very well

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Acheteur Vérifié

Published on 07/06/2019 à 10h55 following a purchase from 28/05/2019

Serious professional

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Acheteur Vérifié

Published on 07/06/2019 à 10h54 following a purchase from 26/05/2019

Fast delivery and product in accordance with my request

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Acheteur Vérifié

Published on 07/06/2019 à 10h54 following a purchase from 22/05/2019

Reactive both in answering questions and regarding the delivery of the material.

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Verified Buyer

Published on 06/06/2019 à 19h54 following a purchase from 30/05/2019

Exactly what we wanted

Verified Buyer

Published on 01/06/2019 à 16h45 following a purchase from 19/05/2019

Excellent customer tech line and rapid dispatch of items.

Verified Buyer

Published on 31/05/2019 à 13h24 following a purchase from 23/05/2019

great service, fantastic kit