Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 11/04/2019 à 11h35 following a purchase from 04/03/2019

Super efficient and fast

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Acheteur Vérifié

Published on 11/04/2019 à 11h22 following a purchase from 15/03/2019

Very good site, you can ask your questions by phone, you will get a response to your needs and guided in your purchase.

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Acheteur Vérifié

Published on 11/04/2019 à 10h37 following a purchase from 14/03/2019

Very professional

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Acheteur Vérifié

Published on 11/04/2019 à 09h59 following a purchase from 18/02/2019

very good and good information

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Acheteur Vérifié

Published on 11/04/2019 à 05h30 following a purchase from 16/03/2019

Competent people, easy to reach and good products

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Verified Buyer

Published on 09/04/2019 à 19h24 following a purchase from 18/03/2019

A very good product and company and a technical department that goes the extra mile to help, would highly recommend.

Verified Buyer

Published on 09/04/2019 à 14h03 following a purchase from 02/04/2019

very effective device speedily delivered

Verified Buyer

Published on 09/04/2019 à 13h30 following a purchase from 30/03/2019

found product i required at right price, fast well packed delivery

Verified Buyer

Published on 09/04/2019 à 13h12 following a purchase from 02/04/2019

Delivery arrived the following day, great website

Verified Buyer

Published on 09/04/2019 à 13h07 following a purchase from 01/04/2019

I ordered a battery alarm for my garage and was delighted with the 130 db alarm from this company, an excellent product for a reasonable price

Acheteur Vérifié

Published on 09/04/2019 à 09h52 following a purchase from 11/03/2019

I bought an alarm kit ref. F007-0311.00 with an additional remote control and 1 door detector F007-0260-00. For information, I have Vincent, the sales manager. SUPER in every way, well advised, very patient, courteous, and I placed an order with him over the phone and received it a few days later. I took about 20 to 30 minutes to install everything (in a garage). Perfect, everything is programmed from the house 'Ultra Secure'. I recommend 100%. Guy

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Verified Buyer

Published on 09/04/2019 à 08h28 following a purchase from 01/04/2019

Excellent descriptions of products and easy to use. Very happy with my alarm and the price!

Acheteur Vérifié

Published on 08/04/2019 à 20h49 following a purchase from 05/03/2019

no problem

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Verified Buyer

Published on 08/04/2019 à 17h55 following a purchase from 30/03/2019

Excellent service and next day delivery on my driveway security posts.

Verified Buyer

Published on 08/04/2019 à 13h13 following a purchase from 31/03/2019

Product arrived quickly and was pretty straightforward to install.

Acheteur Vérifié

Published on 08/04/2019 à 10h55 following a purchase from 11/03/2019

From the phone contact to delivery, the whole process has been perfect, thank you and well done.

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Acheteur Vérifié

Published on 06/04/2019 à 13h47 following a purchase from 13/03/2019

very good service, responsive, easily reachable, if I had other purchases to make in the proposed items, I would not hesitate to call this distributor.

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Acheteur Vérifié

Published on 06/04/2019 à 12h24 following a purchase from 25/03/2019

Very well organized. Thank you, see you soon

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Acheteur Vérifié

Published on 06/04/2019 à 04h44 following a purchase from 07/03/2019

quality product as well as the service.

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Acheteur Vérifié

Published on 05/04/2019 à 23h26 following a purchase from 18/03/2019

Products delivered on time

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Acheteur Vérifié

Published on 05/04/2019 à 22h29 following a purchase from 10/03/2019

accessible, clear

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Acheteur Vérifié

Published on 05/04/2019 à 20h24 following a purchase from 16/03/2019

VERY good product and received quickly.

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Acheteur Vérifié

Published on 05/04/2019 à 18h27 following a purchase from 09/03/2019

Perfect.

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Verified Buyer

Published on 05/04/2019 à 16h02 following a purchase from 29/03/2019

Very easy from order to delivery. Definitely use again. Excellent service.

Acheteur Vérifié

Published on 05/04/2019 à 15h43 following a purchase from 06/03/2019

Very fast order.. Technical response by phone before purchase was perfect.

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Acheteur Vérifié

Published on 05/04/2019 à 15h28 following a purchase from 25/03/2019

Perfect and even better than I thought, it is very reassuring to have it on you

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Acheteur Vérifié

Published on 05/04/2019 à 14h25 following a purchase from 11/03/2019

no issues. super product I recommend.

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Acheteur Vérifié

Published on 05/04/2019 à 14h23 following a purchase from 18/03/2019

Very professional site. Contact made before sending the order to validate my choice. To be recommended.

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Acheteur Vérifié

Published on 05/04/2019 à 13h41 following a purchase from 25/03/2019

Remarkable, great kindness of the staff always attentive to the clients wishing to satisfy them in the best interests, combining great kindness, availability, and competence, really congratulations

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Verified Buyer

Published on 05/04/2019 à 13h10 following a purchase from 21/03/2019

Professional from start to end of process. Swift and perfect service.

Acheteur Vérifié

Published on 05/04/2019 à 13h02 following a purchase from 08/03/2019

Serious and competent site

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Acheteur Vérifié

Published on 05/04/2019 à 12h57 following a purchase from 25/03/2019

It's ok very good

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Acheteur Vérifié

Published on 05/04/2019 à 12h45 following a purchase from 08/03/2019

Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/05/2019

Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 05/04/2019 à 12h17 following a purchase from 21/03/2019

Good

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Acheteur Vérifié

Published on 05/04/2019 à 12h09 following a purchase from 20/03/2019

Hello,
A competent service, a very involved follow-up, a thorough listening to the clientele, bravo don't change anything
A big thank you to Fabrice

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Acheteur Vérifié

Published on 05/04/2019 à 11h50 following a purchase from 08/03/2019

Very competent, efficient after-sales service. Everything is perfect. Two purchases made with them.

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Acheteur Vérifié

Published on 05/04/2019 à 11h31 following a purchase from 11/03/2019

good product installs quickly and easily, works very well. Especially read the instructions carefully.

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Acheteur Vérifié

Published on 05/04/2019 à 11h30 following a purchase from 28/03/2019

Perfect

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Acheteur Vérifié

Published on 05/04/2019 à 11h23 following a purchase from 12/03/2019

Very fast delivery.

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Verified Buyer

Published on 05/04/2019 à 11h22 following a purchase from 28/03/2019

very happy with purchase, fast delivery