Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 30/05/2018 à 17h06 following a purchase from 24/04/2018

An efficient team listening to needs, I recommend.

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Acheteur Vérifié

Published on 30/05/2018 à 15h55 following a purchase from 20/04/2018

Bravo and thank you because I have always had a competent person on the line.
Jacques PONS

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Acheteur Vérifié

Published on 30/05/2018 à 11h54 following a purchase from 17/04/2018

Very good product in line with our expectations, thank you for the speed.

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Acheteur Vérifié

Published on 30/05/2018 à 10h59 following a purchase from 09/04/2018

Very reliable site. Nothing to report.

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Acheteur Vérifié

Published on 30/05/2018 à 07h31 following a purchase from 12/04/2018

Very good site, fast shipping.

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Acheteur Vérifié

Published on 30/05/2018 à 01h10 following a purchase from 07/04/2018

Perfect

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Acheteur Vérifié

Published on 29/05/2018 à 20h16 following a purchase from 10/04/2018

Fast and reliable.

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Verified Buyer

Published on 29/05/2018 à 13h07 following a purchase from 21/05/2018

Placed order quite late in the day and received it next day with free delivery - fantastic service.

Acheteur Vérifié

Published on 28/05/2018 à 14h20 following a purchase from 09/04/2018

Small problem with the product, but great after-sales service.
Now everything works very well.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 29/05/2018

Hello,

Indeed, sorry for the small inconvenience caused.
Glad everything works now.

Remaining at your complete disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 28/05/2018 à 10h05 following a purchase from 21/04/2018

Reliable and responsive merchant.

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Acheteur Vérifié

Published on 27/05/2018 à 23h48 following a purchase from 06/04/2018

Braids happy.

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Acheteur Vérifié

Published on 27/05/2018 à 10h10 following a purchase from 03/04/2018

Serious site, fast delivery and good products, no problems.

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Verified Buyer

Published on 26/05/2018 à 21h52 following a purchase from 16/05/2018

excellent

Acheteur Vérifié

Published on 26/05/2018 à 18h47 following a purchase from 04/04/2018

Very responsive company, thank you for the welcome and service by phone.

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Acheteur Vérifié

Published on 26/05/2018 à 17h44 following a purchase from 19/04/2018

Very professional!

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Acheteur Vérifié

Published on 26/05/2018 à 15h32 following a purchase from 07/04/2018

Very simple to understand.

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Verified Buyer

Published on 26/05/2018 à 13h23 following a purchase from 18/05/2018

first class service

Acheteur Vérifié

Published on 25/05/2018 à 19h56 following a purchase from 03/04/2018

My entire order was executed well; Bravo and thank you.

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Acheteur Vérifié

Published on 25/05/2018 à 18h22 following a purchase from 07/04/2018

SIMPLE AND EFFECTIVE

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Acheteur Vérifié

Published on 25/05/2018 à 13h50 following a purchase from 03/04/2018

Reliable site you can trust and ready to give you good advice.

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Acheteur Vérifié

Published on 25/05/2018 à 13h22 following a purchase from 27/03/2018

Nothing to say, product in line with my needs.

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Acheteur Vérifié

Published on 25/05/2018 à 13h17 following a purchase from 15/04/2018

Intercom installed with remote antenna, no problems. The only downside is the walkie-talkie communication mode instead of simultaneous.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 29/05/2018

Hello,

Thank you for your message.
Indeed, this mode of communication ensures the protection of your privacy by allowing listening without the visitor hearing what is happening inside your home.
Moreover, it is thanks to this mode of operation that this intercom works over such distances (and especially in total autonomy only on batteries).
A lesser evil for better security and performance.

Glad to know that your installation is working well nonetheless, that is the main thing.
And sorry for the misunderstanding regarding this operation.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Verified Buyer

Published on 25/05/2018 à 13h11 following a purchase from 16/05/2018

First class product will buy more the same as this.

Acheteur Vérifié

Published on 25/05/2018 à 12h36 following a purchase from 03/04/2018

the product is not sensitive enough and therefore does not alert for every vehicle passing.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 29/05/2018

Hello,

Sorry for the inconvenience encountered.
Please know that your installation can be (greatly) improved to resolve this.

1) make sure your detector is positioned at 1.60m and parallel to the ground
2) position your detector at an angle of about 45° (like a speed radar) and, if possible, slightly set back from the path (2-3 meters)
3) the sensitivity of the detector can be modified (low and high position, in the trap of the detector at the back)
4) if necessary, do not hesitate to open the horizontal angle of the cover to cover a larger passage on your driveway

Customers who follow these instructions generally achieve an installation that detects all vehicles passing.
If this does not work in your environment, please do not hesitate to contact us again, we have a wide range of products and will be able to advise you (return and exchange possible for your equipment, if necessary). Our goal is to provide you with a reliable and effective solution.

Keep us informed.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 25/05/2018 à 11h59 following a purchase from 05/04/2018

Very good and especially serious to contact before purchase and impactful information in our choice because we made the wrong choice and the advice was cheaper thank you to the whole team for the seriousness you bring to the sale of your products

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Acheteur Vérifié

Published on 25/05/2018 à 10h20 following a purchase from 26/03/2018

Excellent service, fast and efficient

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Acheteur Vérifié

Published on 25/05/2018 à 10h02 following a purchase from 19/04/2018

Products conform to my order, technician's call before shipping to set up the various elements, serious site, competitive prices, I recommend.

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Acheteur Vérifié

Published on 25/05/2018 à 09h15 following a purchase from 03/04/2018

My order meets my expectations

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Acheteur Vérifié

Published on 25/05/2018 à 08h39 following a purchase from 19/04/2018

I think that regarding the item itself it is too early to say if it is of quality but concerning the delivery and packaging it is very good ... I still give you 3 stars thinking that it is more than average however you grant 4 or 5 stars for the rest we will see with time.

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Acheteur Vérifié

Published on 25/05/2018 à 07h51 following a purchase from 09/04/2018

Very happy with this purchase that I will complete later. I recommend it!

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Acheteur Vérifié

Published on 25/05/2018 à 07h44 following a purchase from 23/04/2018

Order placed easily, attentive and responsive to requests for advice and additional orders, delivery time respected. Very good site that I have already recommended. Thank you

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Acheteur Vérifié

Published on 25/05/2018 à 07h40 following a purchase from 09/04/2018

Very good

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Acheteur Vérifié

Published on 25/05/2018 à 07h14 following a purchase from 24/04/2018

I called the technical service several times, because I am no longer very young, I was always very pleasantly received. These people know their products, they are competent, and patient. Bravo. This kind of merchants is becoming increasingly rare. Thank you

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Acheteur Vérifié

Published on 25/05/2018 à 06h40 following a purchase from 16/04/2018

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 25/05/2018 à 06h39 following a purchase from 13/04/2018

Works wonderfully, fast delivery...

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Acheteur Vérifié

Published on 25/05/2018 à 06h36 following a purchase from 08/04/2018

Very satisfied with the service.

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Acheteur Vérifié

Published on 25/05/2018 à 06h21 following a purchase from 16/04/2018

Very serious company

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Acheteur Vérifié

Published on 25/05/2018 à 05h47 following a purchase from 22/04/2018

Good material
Order arrived quickly

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Acheteur Vérifié

Published on 25/05/2018 à 03h09 following a purchase from 06/04/2018

Material less efficient than expected...

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Response from Ultra Secure (ultrasecuredirect.com) Published on 29/05/2018

Hello,

Please excuse us for this inconvenience.
In any wireless installation, the environment of use plays a significant role (number and size of walls, trees and other obstacles, unevenness, other wireless networks, ...). Please do not hesitate to contact our services before any purchase so that we can confirm the possibilities of the material according to your conditions (this varies for each customer).
In any case, please know that our company offers a 30-day period to try the products and return them for exchange or refund if your order does not meet your satisfaction. This is the best guarantee we can offer to cover these operational discrepancies depending on each installation.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 24/05/2018 à 23h43 following a purchase from 22/04/2018

Products conform to their description and fully meet my expectations. Ease of installation and interesting quality-price ratio.

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