Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Good site in terms of product quality not up to date in time
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Please excuse us for this inconvenience.
I see that you contacted our services on September 1st, and that we provided you with instructions to follow on your siren. Since then I see no correspondence? If you are experiencing defects, please do not hesitate to contact our workshop, they will know how to guide you and find the encountered failure. If we are not informed, it is difficult for us to help you.
I assure you, this material is sold in large quantities and is very reliable (otherwise we would have stopped selling it...), I have no doubt that the problem can be resolved.
I will also ask a technician to contact you directly at the beginning of the week.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2017
To recommend, no bad surprises, delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2017
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
Great advice and good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
I received a control panel already configured so just plug it in and it works.
fifteen days later, after removing the SIM card and putting it back, I no longer had info by SMS, the technician performed all the manipulations from his home, and it turned out that I had hidden the call number, so he indicated the manipulation on my iPhone to unlock it.
Bravo, nothing but good to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Note that I had to call three times and therefore had three different advisors on the phone. Despite this, each of them was particularly good advice, polite, friendly, and especially effective. Bravo! Keep it up. It changes from companies where you have the clear impression of bothering them rather than being a potential customer... Sincere greetings.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2017
Very satisfied with my order, fast delivery, the staff is very pleasant on the phone and very good explanation of how my purchase works
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2017
I made this order for personal reasons: everything is impeccable, the setup of the devices is very simple and well explained. Thank you to the whole team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2017
Flawless service. Reliable product that completely matches what I wanted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2017
Good advice and especially availability of the technicians, easy and effective installation, I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.
We hope that nevertheless the product satisfies him.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
Very satisfied, the information is precise, a responsive customer service, everything is OK, I recommend this seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2017
The information received by phone answered my questions well. Simple order and impeccable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2017
clear and straightforward
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2017
It's beautiful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
Order processed and shipped very quickly, very good impression
package received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2017
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
Competent company and available for advice. Efficiency, friendliness, and professionalism. Very reasonable quality-price ratio for the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2017
Very good product! Satisfied with the seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
Perfectly in line with the description and fast shipping. Quality material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
I recommend this brand
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2017
Telephone advice, delivery time respected, equipment perfectly compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2017
Good quality/price. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2017
Wise advice, efficient service, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Good quality equipment, except for the batteries of the magnetic contacts which are dead!! Had to change 2 out of 3 batteries on purchased detectors, too bad!
Fast delivery and competent assistance, good, may be recommended
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.
I will ask the workshop to contact you to organize what is necessary.
Best regards,
Christopher
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Clear and precise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Average product sometimes triggers for no reason
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2017
Serious site, impeccable advice and follow-up, correct product I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2017
Product meets my needs well
Telephone service with competent people listening to the customer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Very good
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/09/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
Very serious company and present in case of warranty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
Very easy access site, good description of the items for sale
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
It's a shame that the device does not have a built-in rechargeable battery, as the battery life is quite low..
The product is otherwise very efficient and ideal for securing a living space.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2017
fast shipping, easy product setup
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2017
Very fast service and works very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
Very good quality price ratio
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