Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Very good product if in the evolution of new products the outdoor wireless solar siren could be more powerful to compete with sirens from other systems on the market, that would be a plus as well as faster GSM calling.
Very correct quality price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2017
Very good, good material, installed for six months, everything is OK Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2017
Good product, works super well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2017
everything is ok, it works well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
Excellent site, serious, competent and very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
pre-purchase explanations given by an advisor, details provided after receipt of the material.
Very professional.
we would like the same approach with other online stores
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2017
Respect for the announced deadlines. Nothing to reproach.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2017
Hello, nothing to complain about the services of the site and the delivery, however very disappointed with the fragility of the delivered arch (the sliding tube inside bent at the first wheel passage) no longer slides. To be disassembled to straighten, see to reinforce.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you very much for your detailed feedback, very constructive for the evolution of our products.
We will pass this information to the manufacturer, hoping that he agrees that an improvement can be made.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2017
After-sales service attentive to customers and very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2017
Always a good impeccable site. In my opinion, it lacks ratings and reviews on the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2017
Very good
Serious
To recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2017
Very responsive site and product of acceptable quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
fast service, very good, in accordance with the order, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2017
Very satisfied with the ordered material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
Serious; fast shipping with good tracking. Easy contact to ask questions with very satisfactory answers. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2017
No problem, I am very satisfied with my purchase and the after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2017
Package arrived without any problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Serious site, easy and quick contact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2017
Very satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Very responsive site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2017
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2017
very good nothing to say including online help
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2017
Well advised good material good reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
it works well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2017
Great
everything is OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2017
Compliance and delivery speed are perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2017
easy to implement and use, received on time, I plan various supplements in the future
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2017
The product I ordered satisfies me!
However, I left a message regarding a badge that had broken prematurely, no response on this subject, nor any commercial gesture when ordering a new badge, too bad!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Please excuse us for this inconvenience.
It is certainly not our style to not respond to received messages, and I am sorry that you did not receive a response. I searched everywhere in our history, unfortunately, I did not find any correspondence from you. Was it by email or by phone?
Regarding the broken remote control, do you have the reason for the premature breakage?
Do not hesitate to give me more details, I will of course take your request into account.
If you do not receive a response by email, it is sometimes due to emails not reaching their destination (in either direction), and sometimes a few forgets unfortunately, but you should not hesitate to follow up with us. Also by phone, so you have someone directly.
Remaining at your disposal.
And thanking you for your trust.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2017
Very good order tracking and material completely compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2017
Delivery within the announced deadlines and product compliant with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2017
Speed and product quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2017
great serious site with exemplary package tracking 20 / 20
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2017
very good except for long delivery times, it should be delivered within 3 days
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message.
Sorry if the time seemed long to you, we did ship the goods on the day of the order (order 10:30, shipment 14:30). The delivery time is unfortunately beyond our control, not to mention the weekend when there are no deliveries.
Remaining at your disposal if necessary.
Best regards,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2017
Clear website. Quick processing of orders. And top-notch assistance service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Fast shipping and courteous and competent phone follow-up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
PERFECT
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2017
Fast delivery and product does just what is advertised. Clear instructions. I would order again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2017
Very Good Website & Excellent Communication.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/09/2017
Great product, I had a couple of questions that were answered on the phone by their in house tec guys. The alarm works exactly as described.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/09/2017
great service
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