English 
V
Rating: 5 out of 5
Good came in time
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
used this company years ago products good first class delivery
A
Rating: 5 out of 5
Fast, efficient, competent
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V
Rating: 5 out of 5
product arrived 24Hrs after order dispatch notification,Very good service
A
Rating: 5 out of 5
Great, no problems, after sales and delivery thank you
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A
Rating: 5 out of 5
Delivery times respected. Very easy to install and use without problems.
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A
Rating: 3 out of 5
Order well packaged and delivered on time. No issues with the service. However, the material was of mediocre quality for the price. I should have suspected it when reading the description but 80€ for equipment that should be worth 10€ max in bulk, it's a bit expensive for storage.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
Fantastic pre-sales support - quick to answer phone and knowledgable staff answered my questions and helped me select the right item.
Delivery was quick. Packaging was good although two of the inner boxes looked like they have been knocked in the warehouse and were slightly damaged.. however the devices themselves were intact and without fault/damage.
The product itself was perfect. Extremely easy to install with basic DIY skills. Wireless range was as described and worked well through multiple brick walls - something that did concern me, but wasn't a problem. Device is extremely easy to use - taught my folks how to use it in less than 5 minutes.
Couldn't ask for any more. Love how the device is modular - allowing me to expand it over time.
Thank you UltraSecure. :)
Delivery was quick. Packaging was good although two of the inner boxes looked like they have been knocked in the warehouse and were slightly damaged.. however the devices themselves were intact and without fault/damage.
The product itself was perfect. Extremely easy to install with basic DIY skills. Wireless range was as described and worked well through multiple brick walls - something that did concern me, but wasn't a problem. Device is extremely easy to use - taught my folks how to use it in less than 5 minutes.
Couldn't ask for any more. Love how the device is modular - allowing me to expand it over time.
Thank you UltraSecure. :)
A
Rating: 5 out of 5
Quality product, fast delivery, nothing to complain about, you can order with confidence
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A
Rating: 5 out of 5
Very serious company. Quality products. To recommend. Best regards.
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A
Rating: 5 out of 5
I am very satisfied with the advice I received and the service is more than perfect. I would recommend this store to anyone because the team working there is very serious
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V
Rating: 5 out of 5
An excellent alarm company, have used Ultra Secure Direct beofore the service is excellent as always, very pleased with products.
Colin
from Ipswich, Suffolk
Colin
from Ipswich, Suffolk
A
Rating: 5 out of 5
Efficient phone service, fast shipping, nothing to say....!!!!
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A
Rating: 5 out of 5
Great product and services thank you
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A
Rating: 5 out of 5
Very good site, top customer service, reasonable prices, and human telephone support, don't change anything especially
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A
Rating: 5 out of 5
I would recommend this site
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V
Rating: 5 out of 5
Good. Easy to use. Item arrived promptly.
A
Rating: 5 out of 5
Very good, ultra fast delivery
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A
Rating: 5 out of 5
Clear and precise site, contact for information very responsive
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A
Rating: 5 out of 5
Everything is okay!!!
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A
Rating: 5 out of 5
Perfect. I had not ordered the right product. It was changed with all the necessary technical advice by phone and I was only charged the difference. I highly recommend this company
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A
Rating: 5 out of 5
I feel safer
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A
Rating: 5 out of 5
Very good for delivery and your kindness.
A bit disappointed with the material because the 'siren', if we can call it a siren, is not very loud.
Thank you anyway
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A bit disappointed with the material because the 'siren', if we can call it a siren, is not very loud.
Thank you anyway
A
Rating: 5 out of 5
Product compliant of good quality to recommend
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A
Rating: 5 out of 5
Good welcome!
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A
Rating: 5 out of 5
good welcome!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Delivery time respected, product conforms to the order, no issues. I recommend this site
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A
Rating: 5 out of 5
Very good mail order site. Very efficient after-sales service.
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A
Rating: 5 out of 5
Efficient and fast
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A
Rating: 5 out of 5
Good advice, fast delivery and product conforms
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V
Rating: 5 out of 5
Great, used them for several years and good communication and technical support.
A
Rating: 3 out of 5
The product is suitable but, you never know if the alarm is activated or passive. One time out of two, thinking I activated it before closing the door, I realize during the next visit that the alarm does not trigger
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please excuse us for this inconvenience. I see that you exchanged about this with a technician yesterday and that you need to keep us updated on the results. In the meantime, another tip that does not seem to have been mentioned: did you know that this alarm has an exit delay? This allows you to be sure that you have activated the system properly (the arming beep) and gives you time to leave the premises without the system triggering. We remain at your disposal if necessary. Best regards, Christopher securitemarche.fr
A
Rating: 5 out of 5
VERY GOOD
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A
Rating: 5 out of 5
Fast and efficient
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V
Rating: 5 out of 5
Top class, works straight out the box, highly recommend.
A
Rating: 5 out of 5
Very professional... Great
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A
Rating: 5 out of 5
They offer things that you can't find anywhere else. When you call, you get good advice. The product meets my needs. It is already programmed so easy to install. In short, I am delighted!
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V
Rating: 5 out of 5
Could not fault the service.
A
Rating: 5 out of 5
Very serious site. Attentive and very competent staff
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