Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 17/02/2017 à 12h39 following a purchase from 15/01/2017

Top good communication
Reactive
Very serious

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Acheteur Vérifié

Published on 17/02/2017 à 12h00 following a purchase from 11/01/2017

Deadline respected, equipment in accordance with my order, quality of relay points to be verified.

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Acheteur Vérifié

Published on 17/02/2017 à 11h52 following a purchase from 10/01/2017

Excellent

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Acheteur Vérifié

Published on 17/02/2017 à 11h21 following a purchase from 11/01/2017

very good reactivity and efficiency in delivery and after-sales service

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Acheteur Vérifié

Published on 17/02/2017 à 11h12 following a purchase from 03/02/2017

Reactive to my inquiries by email, delivery time, order tracking and packaging: impeccable.

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Acheteur Vérifié

Published on 17/02/2017 à 11h10 following a purchase from 11/01/2017

Answers many security questions. Already recommended to others.

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Acheteur Vérifié

Published on 17/02/2017 à 10h46 following a purchase from 12/01/2017

Well-organized site providing a lot of details about the proposed products. Service attentive and very reactive.
Very good value for money for the foldable parking hoops Ref. 1522

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Acheteur Vérifié

Published on 17/02/2017 à 10h31 following a purchase from 01/02/2017

delivery a bit slow, but very good product that meets my expectations

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Acheteur Vérifié

Published on 17/02/2017 à 10h31 following a purchase from 05/02/2017

Super product, it really works well, I recommend using it with Ultrapir 3G.

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Acheteur Vérifié

Published on 17/02/2017 à 10h25 following a purchase from 29/01/2017

Very good, product conforms, to recommend

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Verified Buyer

Published on 17/02/2017 à 10h17 following a purchase from 06/02/2017

Good service, telephone technical back up is excellent.

Acheteur Vérifié

Published on 17/02/2017 à 09h56 following a purchase from 17/01/2017

Very good alarm for feeling secure, cheaper product than where I was going to order (China) thanks to a comment below your ad I ordered from you. Thank you and I talk about you to those around me. Have a nice day

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Acheteur Vérifié

Published on 17/02/2017 à 09h52 following a purchase from 22/01/2017

very reliable, very good products

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Acheteur Vérifié

Published on 17/02/2017 à 09h22 following a purchase from 27/01/2017

Hello, very well received on the phone and equipment that works perfectly. Regards

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Verified Buyer

Published on 17/02/2017 à 09h13 following a purchase from 07/02/2017

The Web site was easy to use, payment was simple and the alarm I ordered arrived on time, cant fault Ultra Secure direct. Very good.

Acheteur Vérifié

Published on 17/02/2017 à 08h39 following a purchase from 30/01/2017

Just perfect

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Acheteur Vérifié

Published on 17/02/2017 à 08h16 following a purchase from 27/01/2017

Quality and fast after-sales service. Very good

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Acheteur Vérifié

Published on 17/02/2017 à 08h15 following a purchase from 22/01/2017

Fast

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Acheteur Vérifié

Published on 17/02/2017 à 08h13 following a purchase from 16/01/2017

very good

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Acheteur Vérifié

Published on 17/02/2017 à 08h12 following a purchase from 02/02/2017

Product as described, clear instructions, fairly quick shipping. I am very satisfied with my purchase and recommend it. Hervé Miller

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Acheteur Vérifié

Published on 17/02/2017 à 08h11 following a purchase from 23/01/2017

professional and serious

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Acheteur Vérifié

Published on 17/02/2017 à 08h07 following a purchase from 28/01/2017

Fast and very satisfied with the product, I recommend it to everyone..

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Acheteur Vérifié

Published on 17/02/2017 à 07h59 following a purchase from 22/01/2017

5 stars for the site's responsiveness, but 1 star for the received merchandise, as for me, I ordered an outdoor passage detection system, I received a simple indoor beep, equipped with a soft plastic cover to slide over the indoor radar and which is supposed to seal it (it doesn't work!!!!)

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Response from Ultra Secure (ultrasecuredirect.com) Published on 22/02/2017

Hello, Please excuse us for the inconvenience caused. We have very good feedback on this product which satisfies, but when this is not the case, customers usually call us, which is why our customer service is available. Are you aware of the 30-day period available for returning the equipment? You can then choose a more suitable product, or a refund if nothing works (very rarely the case, we have a sufficiently stocked catalog). The indoor panel can operate in 3 modes: beep, chime, and siren. Did you check the manual carefully? Once again, our technicians are here to help you set up your system. And, very importantly, at no extra cost. The outdoor detector is resistant, no doubt about that. The cover helps to further protect the detector, but especially to reduce the angle and beam to precisely orient the detector on the desired passage. Do not confuse its utility. The choice of rubber is well thought out, it makes the task easier for our customers and does not reduce the effectiveness of protection. As indicated several times, do not hesitate to call us, we are at your disposal to help you, the satisfaction of our customers being the most important. Best regards, Christopher securitemarche.fr

Acheteur Vérifié

Published on 17/02/2017 à 07h58 following a purchase from 20/01/2017

Deadlines are respected, the device works well.

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Acheteur Vérifié

Published on 17/02/2017 à 07h57 following a purchase from 24/01/2017

Top as usual

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Acheteur Vérifié

Published on 17/02/2017 à 07h54 following a purchase from 11/01/2017

Effective

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Acheteur Vérifié

Published on 17/02/2017 à 07h52 following a purchase from 31/01/2017

Perfect

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Verified Buyer

Published on 16/02/2017 à 20h33 following a purchase from 08/02/2017

Very clear with lots of accurate informatio on their website. Clear pricing and postage. Product arrived within 2 days. Well packaged so no damage. Exactly as describe. Very pleased buyer.

Verified Buyer

Published on 16/02/2017 à 14h03 following a purchase from 08/02/2017

The service I received was so impressive. Very quick. Great product too.

Verified Buyer

Published on 15/02/2017 à 20h25 following a purchase from 07/02/2017

Excellent Service & Product

Verified Buyer

Published on 15/02/2017 à 17h16 following a purchase from 06/02/2017

Great service and equipment

Verified Buyer

Published on 14/02/2017 à 16h31 following a purchase from 05/02/2017

Very efficient no problem ordering and received my stuff on time thank you

Verified Buyer

Published on 14/02/2017 à 15h57 following a purchase from 03/02/2017

The product was received promptly. I am impressed with the quality. The product is now in Italy with me and I hope to get it installed soon.

Verified Buyer

Published on 14/02/2017 à 14h54 following a purchase from 03/02/2017

GREAT PRICE GREAT DELIVERY EXCELLENT PRODUCT

Verified Buyer

Published on 13/02/2017 à 13h45 following a purchase from 02/02/2017

Very easy to use and find items with good descriptions of functions and reasonable prices

Verified Buyer

Published on 12/02/2017 à 15h19 following a purchase from 29/01/2017

very good service slight problem with was sorted straight away very pleased

Verified Buyer

Published on 10/02/2017 à 08h42 following a purchase from 01/02/2017

Fast and efficient

Acheteur Vérifié

Published on 09/02/2017 à 23h04 following a purchase from 08/01/2017

Fast delivery. After-sales service attentive and serious.

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Verified Buyer

Published on 09/02/2017 à 16h18 following a purchase from 31/01/2017

Great alarm, easy to set up and install.fantastic customer service and advice can't recommend enough.

Verified Buyer

Published on 08/02/2017 à 19h13 following a purchase from 28/01/2017

great company to deal with, one of my cameras arrived with a defect, they sent me a replacement the next day no fuss would recommend using them! 5 star service