English 
A
Rating: 5 out of 5
Perfect
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good value products that work and very good service.
Nothing to complain about
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Nothing to complain about
A
Rating: 5 out of 5
Really very good
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A
Rating: 5 out of 5
Really pros, thank you
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A
Rating: 5 out of 5
Very responsive customer service, everything works, greetings!
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A
Rating: 5 out of 5
Excellent, I recommend this site
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A
Rating: 5 out of 5
Perfect, nothing to say.
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A
Rating: 5 out of 5
Welcome, advice, competence!
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A
Rating: 5 out of 5
Hello, your item is even better than I thought, discreet, practical, and reassuring. By the way, I ordered another one for a friend and she thinks it's great, thank you
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A
Rating: 3 out of 5
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
A
Rating: 3 out of 5
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
Easy to use website and a fast and efficient service
V
Rating: 5 out of 5
Very versatile alarm system.
V
Rating: 5 out of 5
Prompt delivery
Good product, easily installed and set up.
Good product, easily installed and set up.
V
Rating: 5 out of 5
Customer Service was excellent especially as I needed to change my order just before dispatch after seeking further advice.
V
Rating: 5 out of 5
Excellent service. Ordered product Tues evening. Delivered. Thurs morning first post.
V
Rating: 5 out of 5
Excellent communication and good to deal with customer.
Highly recommended.
Highly recommended.
V
Rating: 5 out of 5
Excellent service and excellent after service too. Sheme the instructions weren't idiot proof but spoke to a very helpful young man on the helpline
V
Rating: 5 out of 5
Order was delivered promptly .
V
Rating: 5 out of 5
Could not believe how helpful they were when purchasing. Being an English company having an English contact number is a God send especially if you are going to require tech help. The product was in my hands the next day after ordering. Excellent service. Keep it up
V
Rating: 5 out of 5
good with very good customer relations dept.
V
Rating: 5 out of 5
Very prompt delivery and really pleased with product
V
Rating: 5 out of 5
Great Service
V
Rating: 5 out of 5
Helpful advice on the phone, confirmation email and invoice sent immediately and item arrived next day!
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
A fast delivery' also setup of alarm explained in simple step by step terms.
V
Rating: 5 out of 5
Great advice and delivery arrived when it should have.
V
Rating: 5 out of 5
I had excellent service from the website. after placing my order I received a phone call about the key I had ordered and was told that the key would not fit the security post. the even allowed me to change my order and remove the key. I thought this was brilliant.
V
Rating: 3 out of 5
We purchased a wireless door bell/alarm transmitter and 2 receivers: It took quite a bit of time to set up the unites because the instructions included in the boxes were NOT for the versions of the items we purchased. Eventually we figured out how to make them work, but we are greatly limited as to the available options, not having the ability to encode the system according to the directions supplied.
Response from Ultra Secure (ultrasecuredirect.com)
Hi David
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
V
Rating: 5 out of 5
fast reliable service not to expensive
V
Rating: 5 out of 5
Quick delivery. Easy to set up (both written and video instructions on line) Very pleased.
V
Rating: 5 out of 5
Next day delivery of a quality product
Also good to know that there's tech help at the end of a phone manned by a real person !!
Also good to know that there's tech help at the end of a phone manned by a real person !!
V
Rating: 5 out of 5
thanks quick del .great product.
V
Rating: 5 out of 5
Great service and prompt delivery. 5 stars
V
Rating: 5 out of 5
They were very helpful with the delivery, would recommend this company and would use the again.
V
Rating: 5 out of 5
Excellent Service, second to none
V
Rating: 5 out of 5
Brilliant - kept up to date all the time with progress and delivery was exactly when I was told it would be.
V
Rating: 5 out of 5
Excellent service and efficient delivery
V
Rating: 5 out of 5
Very happy with products ordered and recieved very quickly. The product is perfect, easy to install and use. Totally as described and a very happy customer. Best wishes
V
Rating: 5 out of 5
Very easy to use and very informative