Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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D
Debbie T.
Rating: 5 out of 5
following a purchase from 24/07/2024
Great Service!
P
Phil G.
Rating: 5 out of 5
following a purchase from 26/07/2024
Found my replacement battery very quickly delivery was the very next morning
A
Ann S.
Rating: 5 out of 5
following a purchase from 25/07/2024
Response to initial query - very helpful
Delivery - high speed
Driver - delivery & return- very helpful .In total, very positive experience
D
David T.
Rating: 5 out of 5
following a purchase from 25/07/2024
Excellent delivery service and product quality.
R
Ron M.
Rating: 5 out of 5
following a purchase from 24/07/2024
Outstanding no nonsense service with virtually next day delivery. "One day all suppliers will be this good"
J
JN M.
Rating: 5 out of 5
following a purchase from 24/07/2024
Prompt, efficient service
P
PAULINE MARGARET D.
Rating: 1 out of 5
following a purchase from 23/07/2024
It doesn't connect to the phone, there is no voice prompt and no ding noises. It does not come with sufficient cable and no extention cable either. Total waste of money.
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Many thanks for your reply. I can only apologies if there has been a mix up here, but I can see that we have records of your transaction for the camera and the subsequent order for the extension cable. Can I arrange for one of our Tech guys to ring you to see if we can get you set up? Kind regards Stuart
J
John M.
Rating: 5 out of 5
following a purchase from 22/07/2024
The UltraSecure site is easy to navigate, with a wide range of products available. I did phone the company before placing my order to discuss my specific requirements and the staff were very helpful. My order was delivered swiftly and in fact it arrived sooner than was expected.
R
Richard M.
Rating: 5 out of 5
following a purchase from 22/07/2024
Easy to order
N
Nigel D.
Rating: 5 out of 5
following a purchase from 17/07/2024
Very helpful and responsive to my questions.
A technical problem that I had during setup which turned out to be my fault was dealt with promptly.
J
Janine T.
Rating: 5 out of 5
following a purchase from 15/07/2024
Really quick and good delivery.
D
Dave T.
Rating: 5 out of 5
following a purchase from 12/07/2024
We have used UltraSecure Direct in the past and their products have always been excelent. Their website is easy to use and the product I was looking for was easy to find. It arived quickly and I was easily able to track its progress.
H
Heather T.
Rating: 5 out of 5
following a purchase from 13/07/2024
This suppliers website is so easy to navigate with plenty of choice items, my order of cctv 1 camera and 7inch monitor is very good quality and so easy to set up,reasonable price and excellent delivery service.
I
Ian D.
Rating: 5 out of 5
following a purchase from 13/07/2024
I cannot for the life of me whats it was if cctv I have it
M
Margaret W.
Rating: 5 out of 5
following a purchase from 11/07/2024
Prompt trouble free order and delivery.
D
Dan S.
Rating: 5 out of 5
following a purchase from 11/07/2024
I purchased a BT Wireless Door Alarm & Internal Siren (battery powered) for an outbuilding. The system arrived very quickly and was set up ready to install. The door is about 25m from the house and the siren and the remote control are in the house. It is a very good system for a reasonable price and I would recommend it to anyone looking for a simple to install door alarm.
M
Marsha V.
Rating: 5 out of 5
following a purchase from 11/07/2024
Excellent service - fast response to query before purchase, items arrived quickly. Really great company
M
Matthew D.
Rating: 5 out of 5
following a purchase from 09/07/2024
Excellent
P
Paul S.
Rating: 5 out of 5
following a purchase from 09/07/2024
Using their equipment already, no problems all good, fast service
A
Anthony B.
Rating: 5 out of 5
following a purchase from 08/07/2024
Excellent transaction. Prompt delivery. No issues. Would recommend
C
Chris W.
Rating: 5 out of 5
following a purchase from 06/07/2024
This item was out of stock when I sought to purchase earlier in the year.
However, Stuart from Customer Services was really excellent in keeping in touch on progress to get fresh stock supplies in. He was spot on with eventual stock delivery & I was able to immediately order. And items received immediately after.
Just really excellent customer service, with good pricing of product.
Thank you all.
L
Lorna W.
Rating: 5 out of 5
following a purchase from 07/07/2024
Very prompt service. My order was dispatched immediately and arrived the following day.
S
Steve B.
Rating: 5 out of 5
following a purchase from 02/07/2024
Always good service from ultra secure
A
Andrew G.
Rating: 5 out of 5
following a purchase from 02/07/2024
Bob on
A
ANTHONY G.
Rating: 5 out of 5
following a purchase from 24/06/2024
Very helpful staff who advised me on suitability and processed a refund promptly.
P
phillip P.
Rating: 5 out of 5
following a purchase from 27/06/2024
What a very good product andso easy to set up it is very good to haveainternal siren in the house as wellso we know if any thing happens very well done
D
David B.
Rating: 5 out of 5
following a purchase from 25/06/2024
Very good quality equipment, very reasonably priced. and very quick delivery.
Everything you need from a professional company. Would definitely recommend ??
A
Alan T.
Rating: 5 out of 5
following a purchase from 21/06/2024
Item as described.
G
Graham E.
Rating: 5 out of 5
following a purchase from 12/06/2024
the order came on time and the product was as advertised very pleased and will use company again
P
Peter C.
Rating: 5 out of 5
following a purchase from 20/06/2024
Excellent product and extremely quick delivery ??
J
Jeremy S.
Rating: 5 out of 5
following a purchase from 17/06/2024
Excellent service
S
Stephen S.
Rating: 5 out of 5
following a purchase from 18/06/2024
Delivery was promptly done and I was very pleased with my purchase all set up and quick and easy to install excellent .
'
'Bernard' S.
Rating: 5 out of 5
following a purchase from 13/06/2024
The equipment is effective (powerful indoor siren) and very easy to install in a few moments. Easy to use. Very complete range that can meet all types of needs and is especially expandable. You can add various accessories: remotes, sirens, transmitters... according to needs. The manuals are clear, well-readable, and complete. The customer service is very responsive and answers without difficulty. Very satisfied with the equipment and the company.
Translated reviews
D
David B.
Rating: 5 out of 5
following a purchase from 14/06/2024
Perfect thank you
C
Christopher K.
Rating: 5 out of 5
following a purchase from 12/06/2024
Excellent service
A
Andrew H.
Rating: 5 out of 5
following a purchase from 10/06/2024
Very good quality would recommend
W
William S.
Rating: 5 out of 5
following a purchase from 10/06/2024
Excellent product .Delivered quickly! Very satisfied!
M
Mike P.
Rating: 5 out of 5
following a purchase from 07/06/2024
Product exactly as described, pre-programmed as requested, worked faultlessly. Couldn't have asked for better service.
S
Sarah M.
Rating: 5 out of 5
following a purchase from 05/06/2024
Really great service!
M
Maria T.
Rating: 5 out of 5
following a purchase from 29/05/2024
Great service and quick delivery
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