Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2022
Order received quickly
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Efficient and fast customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
I am satisfied with the products. I was impressed that they reach up to 600 meters.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
Nothing to report, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
Very fast and tracking of products, my initial order being older.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
No problem, delivery as expected, I recommend this site, very professional and attentive, best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2022
Fast delivery, impeccable material and very efficient online service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Ease of ordering, top customer service to optimize the order and take only what is necessary at the best price thanks to the packs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Very good
except that I don't see the spare parts for example ordering only a detector or receiver alone
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your feedback. I will ask an advisor to call you back to guide you in purchasing additional accessories. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2023
Nothing to say: very fast shipping, product conforms to the description and very good advice from the staff
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Delivery on time for a product that I have appreciated for a few years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Serious site.
The advisor is perfect.
Received my products on time.
I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Very good contact with the salesperson who advised me very well to adapt my equipment order.
The cameras are in place and it works great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
Highly recommended
Following a very effective and customer-friendly after-sales issue. Go for it, they are serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Good ringtone and within reach on its keychain
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2022
Fast and reliable, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Order received quickly. Excellent service. Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2023
Products very well packaged.
They are of good quality and easy to install.
I am delighted with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The product did not exactly meet my expectations
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2022
Excellent
They are attentive to our needs and always available by phone
Congratulations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2023
Fast shipping, perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2023
Impeccable customer service - impeccable advice - technician always available for advice - delivery without problems - I can only congratulate myself on the services and follow-up and availability.
Highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
Order compliant, shipped quickly. The item is well packaged and installation is easy with a manual in French
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2022
Great service, very happy with this merchant, fast shipping and the alarm works very well. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2022
Everything is very well explained
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
All good. Alarm system as described. After-sales service was available for questions. I made a second order with them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Reliable equipment and very easy to use
Responsive and efficient customer service gives very good advice.
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Very good site, quality equipment, well packaged everything was OK from A to Z.
Fast delivery within the announced deadlines.
Phone advice, very complete on the choice of materials according to the intended use, good knowledge of the proposed equipment.
I recommend it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The siren noise is too low
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. One of the advantages of this range is that you can add additional sirens (there is no limit to the number). We had the opportunity to test 3 or 4 sirens and I can confirm a good difference, it shakes! Do not hesitate to contact our service if you need help finding compatible additional elements. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2022
Perfect price, after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Product meets expectations. Excellent product and fast delivery. I highly recommend. Very satisfied for 2 external detectors and 1 (with batteries) used for my vehicle parked far from my home... super!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2022
Quick, I needed information for the purchase and configuration, the customer service is very accessible and competent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Weak description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, our product sheets are very detailed, we have never had feedback at this level (on the contrary, we are often told that there is too much...). Please feel free to send us any additional information you would like to see, we take all feedback constructively and it allows us to continuously improve our catalog. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Easy to implement, perfectly suited to the market, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2022
Very very good for everything. Information, order and shipping, and very kind and patient. I recommend. Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Easy to install products, very fast delivery and a phone number with someone who answers if you encounter a problem, pure pleasure. Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2022
Very good advice, competent, welcoming
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