English 
A
Rating: 5 out of 5
Interlocutors/technicians, sellers of very good quality, plus with a lot of friendliness and attentive. Very good!
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Online purchase and delivery went smoothly. Reliable and effective material.
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A
Rating: 5 out of 5
Ok very good
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A
Rating: 5 out of 5
Telephone interlocutors are top for customer service
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A
Rating: 5 out of 5
Very good, good advice and compliant delivery.
Quick installation.
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Quick installation.
V
Rating: 5 out of 5
My order was processed very fast and I was soon able to use the replacement remote.
V
Rating: 5 out of 5
One of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks
V
Rating: 5 out of 5
It was easy to order and free delivery you can not go wrong keep the good work thanks a lot
V
Rating: 5 out of 5
Very good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.
V
Rating: 5 out of 5
Helpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is.
Huge range of other security kit available too.
Highly recommended product and service received. Thanks. Vale Property Services
Huge range of other security kit available too.
Highly recommended product and service received. Thanks. Vale Property Services
V
Rating: 5 out of 5
Great company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them.
Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.
Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.
V
Rating: 5 out of 5
The ordering process online was easy and straightforward. The item arrived promptly and was exactly as ordered. I can't fault Ultrasecure based on this order.
V
Rating: 5 out of 5
Excellent job. Emailed one morning with enquiry received my order the following morning.
V
Rating: 5 out of 5
Order acknowledged immediately as delivery very fast.
V
Rating: 5 out of 5
Excellent service and great product
V
Rating: 5 out of 5
Gateway beam breaker and cctv camera great pieces of kit. Think I'll add more as so impressed.
V
Rating: 1 out of 5
Goods not even arrived
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
V
Rating: 5 out of 5
Process from ordering to delivery was seamless and fault free.
V
Rating: 5 out of 5
The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed
V
Rating: 5 out of 5
Perfect, great service, easy and quick to contact
V
Rating: 5 out of 5
All the information provided was clear and accurate
V
Rating: 5 out of 5
Good product with excellent technical support.
V
Rating: 5 out of 5
Great service and Great product
V
Rating: 5 out of 5
Good delivery time great product
V
Rating: 5 out of 5
The site was esy to navigate. Delivery prompt.
V
Rating: 5 out of 5
Excellent service and constant communication up to point of delivery
V
Rating: 5 out of 5
Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!
V
Rating: 5 out of 5
Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked
V
Rating: 5 out of 5
Good product,excellent service
V
Rating: 5 out of 5
So far-excellent. Mind you, I have not attempted installation yet!
V
Rating: 5 out of 5
Easy to use very positive
V
Rating: 5 out of 5
Great service and product, would defiantly use again.
V
Rating: 5 out of 5
I purchased an alarm to go inside my beach hut which would contact my mobile when activated. Easy to install and does exactly what it said it would do. Excellent before and after sales service.
V
Rating: 5 out of 5
We purchased an infra red battery operated wireless security sensor to monitor traffic entering our property. It arrived safely and well packaged. We were not in when it was delivered but organised, via the website, to have the parcel left in our porch, which is where we found it.
Very easy to use and would definitely recommend.
Very easy to use and would definitely recommend.
V
Rating: 5 out of 5
Rely wady site to navigate. Really impressed with delivery, earlier than advised.
V
Rating: 5 out of 5
Over the moon with this sensor alarm, it was so easy to set up and works brilliantly
V
Rating: 5 out of 5
Great product , arrived quickly and easy to use .
V
Rating: 5 out of 5
Brilliant
Looks the thing
and is very sturdy and simple to put up
Looks the thing
and is very sturdy and simple to put up
V
Rating: 5 out of 5
10 out of 10 very good ??
V
Rating: 5 out of 5
Very pleased with service, fast delivery and item arrived well packaged will definitely use again.