Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Fitted a 3G Ultradial door alarm simple to set up excellent well made.
Very knowledgeable tech support
Would definitely recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/03/2022
Helpful team and fit for purpose product. Have ordered more subsequently.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
No bad surprises:
- the very well-packaged products were delivered very quickly,
- the items completely conform to their description perfectly meet my expectations.
- the information service contacted by phone was able to respond kindly and professionally to my questions, which allowed me to choose with full knowledge. Thank you for all these qualities.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Simple alarms to use and install; the customer service is responsive and competent - thank you for your work
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Perfect service and follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
Very good after-sales service. People on the phone, attentive, patient especially when you are elderly, who provide good information and give their time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
Very good product and excellent service when requesting clarifications from customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problem encountered. I see that your product has indeed been returned for exchange as it was consuming batteries abnormally. This is rare but can happen with electronics. In this case, of course, the batteries are also covered. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, the batteries have failed again, batteries that you changed in May when I returned the unit for overconsumption. Your report concluded that the unit is not at fault, that it is the batteries, but the first and last set comes from you. You were also supposed to cover the four sets that I changed. How can I be assured as stated in your description for 7 to 8 months? I also have problems with the remote control that does not always work. Awaiting your response, have a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2022
Great advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2022
Excellent transaction: Clear site, presenting the items in detail. Excellent contact with customer service. Fast delivery for a satisfying product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2022
Very good, well-selected products, fast and compliant shipping, patient and very explicit staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2022
superb material of very good quality, careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
What more can I say... Securite Marche .fr, from the beginning of the order to delivery, is an absolutely remarkable site, including for me help in getting the system up and running! Thank you to the team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
very good advice and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2021
top customer service. Knows their products well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
No problem very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Ordered product that completely matches the description and intended use. Fast delivery and very good advice during a phone call to the company. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2022
Very good customer service and competent technicians.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
A company with excellent advice and excellent quality equipment.
Do not hesitate to contact support who will provide you with all the necessary advice.
I am very happy with my purchases.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2021
good after-sales service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2022
Ultra Secure Direct I would highly recommend, excellent products, very helpful staff, fast delivery, excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Already, they respond to emails. Information and products meet expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
order placed very well and received without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
Camera with SIM card, after a month of testing, everything works very well, alerts are very quick, just a bit of trouble connecting to the camera..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2022
Very good product, very good welcome and services to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Very good from every point of view
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2022
kindness; friendliness of the advisors
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
Very good.
Customer service and phone contact are great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2022
good product, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2022
PERFECT PACKAGING AND COMPLETE INSTRUCTIONS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2021
quick, reactive, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
package received without a hitch, product very well packaged. after order confirmation, no problem with the shipment of the package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
For a first order, everything is great!
Extra item.
Speed of dispatch. We are delighted and we recommend the site ++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
Good product, works perfectly!
Very happy with this purchase!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2022
Nothing to report. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Perfect service. Also for people who are not French??.
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