Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
A consultant on the phone provided us with very useful information with a lot of listening regarding our request
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
18:20 very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Easy to install material, everything works very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Great material and good explanations. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
Nickel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
The delivery of my order (Reolink camera + solar panel) was very fast and the product very well packaged. Serious site and competent seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Very good service
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Product received on time. Very good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Purchased material corresponding to the request, effective advice, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Top product and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Quick and good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2020
Fast shipping. Good quality
Great customer service
Reachable by phone
That's becoming rare these days.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Nothing to report
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/01/2021
Very knowledgeable, Always willing to help, great service.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, we do appreciate customers talking the time out to do this.
Thanks again
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Fast shipping, material conforms to the description. Alarm rather loud. To see on the duration but for now quite satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/01/2021
Good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
listening, competent, serious, precise,
hats off!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/01/2021
Easy to view website, easy to order and speedy despatch with emails confirming despatch etc. Order was tracked and arrived on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Product received on time, needed to contact the company by phone, immediate and very satisfactory response, I recommend this site
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/01/2021
fast and smooth delivery would use again for sure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Very good telephone reception by technically competent people capable of precise and relevant advice. Excellent responsiveness to resolve issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
I had a problem with a flashlight, I returned it and they replaced it. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Easy to install and effective products. Remote control works very well even at 70 m through 2 walls. I put 2 sirens in the same location, even though one is enough,
just to completely overwhelm the potential thief. Impressive!
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2020
Very good service, fast shipping and very good advice. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.

We apologize for the inconvenience caused.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Personalized advice, very professional team, attentive, friendly and efficient who know all their products very well; they really take the time to understand our needs in order to offer the most suitable product. Responds very quickly to emails and calls back at our request. I ordered two solar rotating cameras to monitor my horses not living on site, I can monitor them from my phone and I am really very satisfied. Their prices are reasonable and the products are of good quality. Their customer service is top-notch, in short, I absolutely recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Efficiency and speed in delivery. Good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
Very good phone contact for advice and ultra-fast delivery (ordered the day before receipt).
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