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H
Rating: 1 out of 5
Bought an agricultural siren/chime worth €300 that I only activate at night. Result = 2 breakdowns in 9 months
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 1 out of 5
I did not receive my package. It was supposed to be available at the pickup point until July 18 but it was returned to you on July 16. We came to pick it up on the 17th but it was already too late... what do we do?
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P
Rating: 1 out of 5
Hello, Very poor quality, after 8 days it no longer works properly, problem with the battery fittings, had to open it to put it back in place... unacceptable
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E
Rating: 1 out of 5
I bought the box and two remote controls 3 years ago, both remote controls stopped working, the buttons were stuck, I ordered a 3rd remote control a week ago and it's the same, after a week the buttons are stuck. It's crap. I want a refund.
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T
Rating: 3 out of 5
The button of a remote control is stuck
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F
Rating: 3 out of 5
I hope this new home radar will work a little longer than the previous one.
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G
Rating: 1 out of 5
Equipment not configured, dead batteries, no manual for now, customer service proves ineffective, we are at the point where if the equipment doesn't work, it's the customer's fault. It's really grandiose!!! I am at the point of returning the system and requesting my refund. That shows my great disappointment.
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J
Rating: 1 out of 5
The outdoor sensor no longer works, I should have bought another system on Amazon
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C
Rating: 3 out of 5
Installation procedure not clear
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M
Rating: 1 out of 5
I bought a battery-operated security system and it's really not good, it says 130 decibels and frankly it's very far off. It was a purchase for a test before buying something more efficient. Result, you stole 150 euros from me. I will look elsewhere for the future. It's crap to be polite. I will tell my friends to avoid you.
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J
Rating: 1 out of 5
The package did not match the description. The purchased product did not work and the contacted technician was unable to clearly address the problem. He only suggested exchanging it for a much more expensive product and assured me that it would work. In short, I dealt with an incompetent. And when returning the product, you have to pay for shipping, without the certainty of being refunded because they require the original packaging... In short, avoid!!
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J
Rating: 1 out of 5
IT WORKS WELL IT WILL BE A GOOD HELP IN CASE OF
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A
Rating: 1 out of 5
Unfortunately the ringtone is too loud, I can't use it.
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P
Rating: 3 out of 5
The solar motion detector models and owl chime receivers have changed since 2023. No information on this subject on the site. A small compatibility table with the old models would be welcome for those who are upgrading their installation or who want to replace one of the elements.
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D
Rating: 3 out of 5
Correct and fast delivery. However, I received the alarm bracelet apparently with very weak batteries, so I have to buy new batteries.
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J
Rating: 1 out of 5
I returned the package, I am now waiting for your refund. I couldn't get it to work with my control panel. I called you to explain everything. But you are not to blame.
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L
Rating: 1 out of 5
The product doesn't work I was told that I would be contacted again nothing happened.
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N
Rating: 1 out of 5
2 out of 3 work
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A
Rating: 3 out of 5
I wanted an ultrapir, but you removed it from the catalog. I mistakenly bought the ultra secure which looks like it. I returned it, and I am waiting to be refunded.
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J
Rating: 1 out of 5
total incompetence of the carrier GLS. Especially do not order anything if delivery is made by GLS
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
D
Rating: 1 out of 5
The camera works once out of two. Very disappointed!!!
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V
Rating: 1 out of 5
Very disappointed it doesn't work at all
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C
Rating: 3 out of 5
Very good site but for the alarm the sound level is very very far from what was announced in no way deterrent money spent for nothing
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A
Rating: 3 out of 5
Fast shipping, however the remote controls do not work very well and the detectors do not always communicate properly with each other, especially if several walls separate them (regardless of the distance which is a maximum of 20 m. However, the detectors taken individually work well.
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L
Rating: 1 out of 5
One of the 2 detectors is not working and does not pair with the other.
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M
Rating: 3 out of 5
Good material, good transmitter/receiver transmission. It's a pity that the sensor is not equipped with a photovoltaic cell. And that it does not filter out the spiders that make their webs and the birds.
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P
Rating: 1 out of 5
Which merchant is it???
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R
Rating: 1 out of 5
fickle remote control and alarm sound too low
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F
Rating: 1 out of 5
Intercom walkie-talkie works, EXCEPT for closing the gate! We can respond to the interlocutor We can open the gate BUT WE CANNOT CLOSE THE GATE?
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T
Rating: 3 out of 5
Remote control problem
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A
Rating: 3 out of 5
Ordered a new set of driveway sensor packs but I like the older models better! They had just a couple of chimes to choose from the newer plug in designs have ridiculous chimes ,they do get quite annoying, still a good idea though, best ones around for garden alerts!
J
Rating: 1 out of 5
I appreciate that it isn't directly Ultra Secure's fault but the delivery service from DPD was appalling. It took DPD 3 attempts to deliver my order. Ultra Secure promised to phone me with an update on 2 occasions but they didn't. I can't recommend buying products from this Company.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs We are sorry for the delivery problems, however the UK had just experienced the first big winter storm of 2024 which created havoc on the roads due to many Floods & Snow cover. The Couriers were for a couple of days battling hard to get back in control, and their communication was also suffering as they tried their best in the challenging conditions. We all try our best all year, but sometimes extreme conditions do challenge all of society. We would ask you reconsider the review for these reasons Regards Mark
P
Rating: 1 out of 5
It doesn't connect to the phone, there is no voice prompt and no ding noises. It does not come with sufficient cable and no extention cable either. Total waste of money.
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Many thanks for your reply. I can only apologies if there has been a mix up here, but I can see that we have records of your transaction for the camera and the subsequent order for the extension cable. Can I arrange for one of our Tech guys to ring you to see if we can get you set up? Kind regards Stuart
C
Rating: 3 out of 5
As i have not had the time to fit it yet i cannot give my review.
B
Rating: 1 out of 5
I have a problem with the intercom from day one I have had lots of emails with the technical department and they can't resolve it and want me to return and pay for the return postage for test and possibly repaired the company will not supply a replacement
Response from Ultra Secure (ultrasecuredirect.com)
Good morning, Sir. Many thanks for taking the time to leave a review. We are sorry that you have experienced some difficulties with the system and our technical department have been working hard to resolve the issue, unfortunately they haven't been able to ascertain the required information with regards to the fault and would need the units returned to us so that we can investigate the reported issue. In this instance, we would require the units to be returned to us, if you could arrange the return at your convenience, once we have the units back, we would be in a better position to advise whether there is a fault, or whether a repair or replacement was needed. We would cover return costs if the unit was indeed found to be faulty as reported and not damaged/ misused during installation. Unfortunately, we would be unable to send a replacement unit, especially without knowing fully the reason for the reported fault or refund the units without first having the units back. Please return to us and hopefully we can get this resolved quickly for you. Kind regards Stuart
S
Rating: 3 out of 5
would like the alarm to activate quicker without delay when activated. delay time in activating is ok.
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon Sir. Many thanks for your review and sharing your feedback The entry delay on the PIR is 5 seconds and the sirens is 15 seconds, which should give you enough time to deactivate the system should you have forgotten to disarm before entering, but it does seem a while when you are waiting /timing etc. We do appreciate customer feedback and try to use this information to further improve our products moving forward. Kind regards Stuart
S
Rating: 1 out of 5
I've read the operation instructions cover to cover multiple times unless I've received a pup I can honestly say the security post locking arrangement must be the worst mechanical design possible. Absolutely frustrating and unworkable system possible nobody will ever convince me to recommend this security post.
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Sir. Many thanks for taking the time to publish a review, and we are sorry that you are experiencing difficulty with the telescopic post. We have sold many of these posts with this locking mechanism and we normally receive comments with how simple and easy to use the post and lock are as opposed to unworkable. Once you lift the post upwards, the handle should be push back to engage a securing pin to ensure the post stays in the upright position. The lock is then simply pressed down to secure the post into place. The keys are not needed to lock the post in position, the keys are only used to unlock and subsequently lower the post. Please do make contact with us at [email protected] if you are still experiencing difficulty with the locking mechanism as we will be able to assist further. Hope this helps Kind regards Stuart
J
Rating: 3 out of 5
Overall, rather satisfied with my order, delivery ok, correct product but it's a shame to have several types of batteries for each device. The presence detector takes too long to detect. The price is quite high
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S
Rating: 3 out of 5
I give an average rating because the purchase went well but if I had had all the response elements from the start, I wouldn't have to return it. Return also went well
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V
Rating: 1 out of 5
Could not speak to anyone about a problem
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart