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H
Rating: 1 out of 5
Bought an agricultural siren/chime worth €300 that I only activate at night. Result = 2 breakdowns in 9 months
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1 and 4 stars
Reset filtersP
Rating: 4 out of 5
Very happy with the product
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A
Rating: 4 out of 5
Nothing to complain about; everything meets my expectations
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J
Rating: 1 out of 5
I did not receive my package. It was supposed to be available at the pickup point until July 18 but it was returned to you on July 16. We came to pick it up on the 17th but it was already too late... what do we do?
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P
Rating: 1 out of 5
Hello, Very poor quality, after 8 days it no longer works properly, problem with the battery fittings, had to open it to put it back in place... unacceptable
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D
Rating: 4 out of 5
Seen
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E
Rating: 1 out of 5
I bought the box and two remote controls 3 years ago, both remote controls stopped working, the buttons were stuck, I ordered a 3rd remote control a week ago and it's the same, after a week the buttons are stuck. It's crap. I want a refund.
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J
Rating: 4 out of 5
... I chose the range that fit my budget... I haven't put it into service yet, and I'm only now wondering if it's just a "volumetric" alarm... and where I should position it in a space of 400 m3, garage/workshop in an old tobacco drying shed... still occasionally frequented by "some pigeons"...? ! ? Best regards, J. Borner
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E
Rating: 4 out of 5
Very good choice is reliable.
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M
Rating: 4 out of 5
Very sensitive detector, long battery life (4 AA batteries) But extremely expensive.
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A
Rating: 4 out of 5
The advice is perfect, the delivery speed is too. Easy to install products. Only small downside is the sound quality on the chimes :)
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O
Rating: 4 out of 5
correct site and customer service so far...
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V
Rating: 4 out of 5
Notch on the modified remote, the old notch tended to break easily
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L
Rating: 4 out of 5
Easy to install, good advice... just have to see over time. Regards
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G
Rating: 1 out of 5
Equipment not configured, dead batteries, no manual for now, customer service proves ineffective, we are at the point where if the equipment doesn't work, it's the customer's fault. It's really grandiose!!! I am at the point of returning the system and requesting my refund. That shows my great disappointment.
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J
Rating: 1 out of 5
The outdoor sensor no longer works, I should have bought another system on Amazon
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F
Rating: 4 out of 5
Great telephone assistance, well done
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M
Rating: 1 out of 5
I bought a battery-operated security system and it's really not good, it says 130 decibels and frankly it's very far off. It was a purchase for a test before buying something more efficient. Result, you stole 150 euros from me. I will look elsewhere for the future. It's crap to be polite. I will tell my friends to avoid you.
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J
Rating: 1 out of 5
The package did not match the description. The purchased product did not work and the contacted technician was unable to clearly address the problem. He only suggested exchanging it for a much more expensive product and assured me that it would work. In short, I dealt with an incompetent. And when returning the product, you have to pay for shipping, without the certainty of being refunded because they require the original packaging... In short, avoid!!
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Y
Rating: 4 out of 5
Perfect in terms of range, average quality ringtones
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G
Rating: 4 out of 5
Very good contact, exchange.... Explanations too brief for a setup. I am still waiting for an installation plan from the technician.
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S
Rating: 4 out of 5
good products and accessories, but the assembly instructions are insufficient and incorrect for some
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P
Rating: 4 out of 5
Good quality product
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J
Rating: 1 out of 5
IT WORKS WELL IT WILL BE A GOOD HELP IN CASE OF
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A
Rating: 1 out of 5
Unfortunately the ringtone is too loud, I can't use it.
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J
Rating: 1 out of 5
I returned the package, I am now waiting for your refund. I couldn't get it to work with my control panel. I called you to explain everything. But you are not to blame.
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A
Rating: 4 out of 5
Very good product easy to install with options for ringtones and volume. I recommend
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L
Rating: 4 out of 5
Phone contact, very satisfactory reception of the combined completely correct. However, in the letter I just received about my evaluation, I am called "LACHEZE". I hate being called by my name alone!
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P
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Small problem with 1 detector but very good follow-up from customer service until the problem was resolved.
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G
Rating: 4 out of 5
I am satisfied with the product. It is effective
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B
Rating: 4 out of 5
Hello. Your alarms are very good except for the battery life. Don't hesitate to review your boxes to accommodate LR20 batteries ensuring a much longer battery life.
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L
Rating: 1 out of 5
The product doesn't work I was told that I would be contacted again nothing happened.
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N
Rating: 1 out of 5
2 out of 3 work
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M
Rating: 4 out of 5
ok product conforms
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C
Rating: 4 out of 5
A little more power please for the next ones
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R
Rating: 4 out of 5
Satisfied
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J
Rating: 1 out of 5
total incompetence of the carrier GLS. Especially do not order anything if delivery is made by GLS
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
C
Rating: 4 out of 5
The order and delivery were easy, just need to install it now.
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