Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Quicker delivery than I expected (next day) - wonderful.Easy installation but the central alarm unit wasn't picking up the second door detector - had a chat with the technical people, and followed through several routines, replaced a battery and now its a bit intermittent. Its only 8 feet away but there is quite a thickness of timber in between the detector and the alarm unit so I need to make some minor modifications to my set up. The bulk of the alarm works perfectly. The moral of the story is to plan where items are go before sticking them in place!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/09/2020
Very prompt delivery and a problem arose with one of the sensors which they instantly corrected
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2020
An excellent product arrived quickly very well packed.
Only one minor negative. There is no means of securing the dummy wire that goes from the camera to the box.I overcame this by securing the bottom half of a three pin plug inside the box; having removed all the pins and fuse and then clamping the wire in the base of the plug which I screwed into the box.
A highly recommended product and looks the real thing.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/08/2020
Ist class service and high quality gear, been using some of their products for 2 years now.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/08/2020
Product just as described. Quick delivery. Kept well informed of progress. Brilliant.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2020
Home visitor warning system - excellent - easy to order online and good value product received in no time at all. Already recommended to friends!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/08/2020
Delivery date on time product is great and great design thanks
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/08/2020
Prompt
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/08/2020
I've been dealing with Ultra Secure for some years now. Never had any problems, I have also recommended to others too
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the kind words Stephen, most appreciated
Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/08/2020
The site, delivery info and arrival day all as promised. The product is as stated and works well. The instructions, however, require a microscope to read!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/08/2020
Brilliant products, delivery and service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/08/2020
Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/08/2020
Great website and very quick delivery, highly recommended.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/08/2020
Excellent service. Goods promptly despatched, well packaged and no issues. What's not to like?
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/08/2020
Was surpost to be delivered on monday , Finally got my item on Friday after ring your Preston depot up 3 times , you don't talk to your drivers very good
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Filio
We are sorry you experienced a delay in this delivery, we use the nationwide courier DPD so the drivers are not actually working directly for us, we have investigated with DPD and found that they did try to deliver the Post three times before successfully making the delivery to you on the Friday. DPD make hundreds of deliveries for us every week, and the vast majority of these deliveries are done without any delays and problems, unfortunately for whatever reason with your delivery they experienced a problem.
We do apologize for the delay in the delivery and hope it did not inconvenience you too much.
Best Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/08/2020
Finding what I needed on the website was easy, delivery was very quick. Technical help with issues during setup were quickly explained and resolved. Would definitely recommend
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
Excellent service quick to arrive and a great product
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
They were easy to deal with and the delivery promise was met,
I will use them again without question
10/10
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
I have had ultra secure pir and other associated products for around 3 + years . just replaced the remotes. Better design and great technical advice offered.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/08/2020
Excellent products and service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
When I contacted Ultrasecure Direct via an e mail with a few questions about the goods I wanted to order I got a quick informative reply.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
Excellent help and advice on wireless cameras I will be buying more
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
Been casually looking for a reliable, cost effective GSM Alarm system for small remote projects for sometime!! These products and the second to none support from this company are at a standard I believed had disappeared in the supplier market. Can't say enough positive things about them. These folks know how to grow a dependable business!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
Very helpful with good products. Only one minor problem. It would have helped if they had warned me about using a 3 SIM and "sold" the benefits of a roaming SIM to me during purchase if my auto-dialler alarm system. Unfortunately initially I discovered that with my spare 3 SIM, alerts were unreliable, often not arriving at all. I discussed this with USD and after being advised that that was the cause, I bought a roving SIM from them and the system now works fine.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/08/2020
Excellent good product and communication would use agat
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/08/2020
great products at competitive prices. plus fast delivery. the garage alarm system is fantastic and dials my mobile if an intruder gets in.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/08/2020
Remarkably speedy turnround.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/08/2020
Quick to respond to email enquiries, value for money product ( non GSM garage alarm). Only been installed for a few days but product is operating as described. Only slight issue concerns the plastic mounting swivel that allows sensor to be positioned, it feels a little loose, a stiffer swivel design would merit 5 stars. Delivered in 48 hours.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/08/2020
Excellent products, great advice and fast delivery...
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/08/2020
Excellent products, great advice and fast delivery...
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/08/2020
Excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/08/2020
Excellent
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/08/2020
great gear, great price, speedy despatch and worked out of the box, will go back
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/08/2020
Just what I wanted
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/08/2020
Quick delivery, good technical helpline. Instructions for alarm (translated from Chinese presumably) truly appalling, but you don't really need them as the system is set up by Ultrasecure.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/08/2020
Excellent service & product
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/08/2020
the product instructions are inadequate as well as the description
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/08/2020
Excellent service support and advice
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/08/2020
Goods arrived next day exactly as specified along with good communication thought!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/08/2020
Easy to install, easy videos to follow, piece of mind when fitted
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