Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2017
Well done and complete.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/10/2017
Excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/10/2017
Very good product, easy to install.
The only downside is the door/window contacts are only held on by sticky tape, hopefully they will not come adrift, time will tell
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2017
A very good service from start to finish would use again in future
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/10/2017
Good product delivered when they said it would be.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2017
Good service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/10/2017
very prompt service and responded well to a problem with one of the key fobs. Would recommend this product and company
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2017
Prompt delivery & after sale service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2017
Very good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/10/2017
Our order turned up more quickly than expected, no problems.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/10/2017
Excellent product and service.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2017
Quick delivery and product works great!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2017
Excellent. Very helpful.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2017
Very good service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/10/2017
Excellent
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2017
Good item received very quickly.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/10/2017
Quick delivery and a great product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2017
SUPER GOOD
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/10/2017
Clear information, arrives quickly and easy to set up.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2017
Some errors in the provided instructions not always very clear fortunately good phone contacts.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2017
Easy to use website and excellent service. Item arrived very quickly and telephone query answered by knowledgeable staff.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/10/2017
Very clear and informative to the untrained buyer.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/10/2017
Easy to use website and clear links to associated products. Great service.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2017
CLEAR AND PRECISE VERY GOOD
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/10/2017
I mistakenly ordered some incompatible sensors, but UltraSecure contacted me to verify precisely what I wanted. The sensors I actually needed were cheaper than the ones I'd bought and paid for. UltraSecure refunded the difference back to my credit card the next day. The whole order was dispatched and received within a couple of days. All of the sensors had already been paired with the control panel so installation was a simple process of fix it and switch it on!! A great job and I'd have no hesitation in recommending them.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2017
Very competent customer service and attentive to the customer, nothing but positive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2017
Very good, meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2017
In line with the site description. Very good imitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2017
Very satisfied with the customer service, responsive and quick.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2017
Easy to navigate website, easy ordering, prompt delivery, excellent product!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2017
Correct price and compliant goods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2017
Fast shipping, compliant material.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/10/2017
Great technology at a price to make it cost-effective.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2017
Bit expensive but looks well made and easy to install .Would recomend
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
It is good but we have some false triggers.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

We often have small tips and tricks to provide to avoid this kind of triggers that are due to the installation environment. If this is not the cause, it may also be a material problem, which is obviously under warranty and therefore exchangeable.
Please feel free to send us photos by email so that we can guide you.

Best regards,
Christopher
securitemarche.fr
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/10/2017
.....
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2017
Only downside no Colissimo number to track the package.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Normally Colissimo sends you this tracking link directly to the email address you provided when placing the order. I deduce that you did not receive it, sometimes these emails unfortunately go to spam.
Please excuse us for this inconvenience, independent of our will.

I hope you managed to retrieve your package nonetheless.

Remaining at your disposal for any further information.

Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2017
I bought this product because I was confirmed by email that it could be powered by a transformer on 220V.
When I received it, I noticed, as did your technician, that this was not possible.
Nothing to report for the rest.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Indeed, I had not thought of this detail, it would prevent the principle of 'backup batteries', sorry.

Best regards,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2017
Securite Marche is a very accessible site and particularly responsive. The sales managers provide a real after-sales service and are very good advice before purchases.
Site to recommend without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2017
Very conscientious
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