Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 10/03/2017 à 13h45 following a purchase from 20/02/2017

Very professional team.

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Verified Buyer

Published on 10/03/2017 à 13h22 following a purchase from 01/03/2017

excellent

Acheteur Vérifié

Published on 10/03/2017 à 11h15 following a purchase from 24/02/2017

Good

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Acheteur Vérifié

Published on 10/03/2017 à 10h47 following a purchase from 09/02/2017

in accordance with the description .. very good.

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Acheteur Vérifié

Published on 10/03/2017 à 10h25 following a purchase from 22/02/2017

Listening, advice, professionalism, availability, etc. Nothing but good.
More than perfect.
J. Bodelet

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Acheteur Vérifié

Published on 10/03/2017 à 08h57 following a purchase from 13/02/2017

Fast

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Acheteur Vérifié

Published on 10/03/2017 à 08h52 following a purchase from 09/02/2017

Very good advice and available for assembly explanations.
I recommend this site for purchasing security products

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Acheteur Vérifié

Published on 10/03/2017 à 08h45 following a purchase from 23/02/2017

Order prepared as agreed. Very good phone contact for the setup. Establishment to recommend without problem

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Acheteur Vérifié

Published on 10/03/2017 à 08h41 following a purchase from 11/02/2017

I find the manual difficult to follow. I would have to hire a 'professional' to install it.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 21/03/2017

Hello,

Please excuse us if all this does not seem clear to you, customers are more or less comfortable with this kind of material, which I can completely understand.
Nevertheless, know that our service is always at your disposal to help you throughout the setup of the system. Moreover, the material has already been prepared and paired for you, so you just need to insert the batteries and fix the elements where you wish to do so. Nothing simpler.

Do not hesitate at all if you need additional help.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 10/03/2017 à 08h23 following a purchase from 22/02/2017

Order met expectations and good after-sales service for technical advice

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Acheteur Vérifié

Published on 10/03/2017 à 08h19 following a purchase from 06/02/2017

short delivery time
perfect packaging
nothing to complain about

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Acheteur Vérifié

Published on 10/03/2017 à 07h58 following a purchase from 18/02/2017

Good, responsive and quick to correct errors related to IT.

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Acheteur Vérifié

Published on 10/03/2017 à 07h49 following a purchase from 19/02/2017

Serious, fast, competent

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Acheteur Vérifié

Published on 10/03/2017 à 07h42 following a purchase from 16/02/2017

I am very satisfied with the product, I am now equipped with 2 detectors and an alarm, received quickly I recommend to everyone ..............

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Acheteur Vérifié

Published on 10/03/2017 à 07h39 following a purchase from 14/02/2017

Good site, Good product, Impeccable service, Good packaging
What more could you want. I recommend
Paul

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Acheteur Vérifié

Published on 10/03/2017 à 07h29 following a purchase from 11/02/2017

Perfect!

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Acheteur Vérifié

Published on 10/03/2017 à 07h22 following a purchase from 10/02/2017

Good contact and good telephone follow-up. Simply professionals

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Acheteur Vérifié

Published on 10/03/2017 à 07h17 following a purchase from 14/02/2017

Effective

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Acheteur Vérifié

Published on 10/03/2017 à 07h14 following a purchase from 17/02/2017

I have been dealing with this company for several years. They are in my opinion specialised experts in their field. Their products are top class and do what they say on the tin and I have had no robberies in my garden since using cameras and infrared security fencing. James who speaks English has been particularly helpful to me and on the one occasion when a product went wrong it was replaced under guarantee without quibble and very quickly. Use these guys since they know what they are about. Ian Radford Laroque des Alberes

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Acheteur Vérifié

Published on 10/03/2017 à 07h03 following a purchase from 16/02/2017

Very reliable, very fast delivery, good quality, I recommend

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Acheteur Vérifié

Published on 10/03/2017 à 06h54 following a purchase from 07/02/2017

Impeccable order arrived as expected and also very good product

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Acheteur Vérifié

Published on 10/03/2017 à 06h54 following a purchase from 26/02/2017

Perfect clear

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Verified Buyer

Published on 09/03/2017 à 13h05 following a purchase from 01/03/2017

All good .1st class product

Verified Buyer

Published on 08/03/2017 à 21h20 following a purchase from 27/02/2017

Very good

Verified Buyer

Published on 08/03/2017 à 15h17 following a purchase from 28/02/2017

What annoys me about Ultrasecure is..i have absolutely nothing to complain about. I cannot imagine a better service anywhere. I bought a system from them some years ago and had a few teething problems, not the system mine? However that did not really present any problems because you get on the phone and the tech guys at the other end will spend as long as it takes to get you up and running. All done with courtesy understanding and a friendly manner. Since then I had to renew one of my remotes, I phoned one day and it was delivered the next morning, again I had a little trouble and could not code it to the system only to find I had ordered the wrong part. Again the guys with there customary kind and very helpful manner sent me up the correct part which again I received the following morning....how good is that. I can honestly say when or if my alarm it has to be replaced I would not go anywhere else but UltraSecure. If you have basic DIY skills then go for it, do it yourself help if needed is only a call away. Thank you UltraSecure.
A Happy Chappie

Verified Buyer

Published on 08/03/2017 à 13h20 following a purchase from 28/02/2017

Good tech support and product

Verified Buyer

Published on 08/03/2017 à 09h02 following a purchase from 25/02/2017

Good product. Prompt service.

Verified Buyer

Published on 07/03/2017 à 20h51 following a purchase from 24/02/2017

A good product

Verified Buyer

Published on 07/03/2017 à 14h14 following a purchase from 26/02/2017

Very good web site has everthing you want to no

Verified Buyer

Published on 04/03/2017 à 15h51 following a purchase from 23/02/2017

I only have the best regards for this company, they are excellent to deal with, will answer any question and I was even given information that is not in any instruction book. Delivery is first class, my order was delivered within twenty four hours.

Verified Buyer

Published on 04/03/2017 à 15h34 following a purchase from 24/02/2017

Great product fast delivery

Verified Buyer

Published on 04/03/2017 à 13h02 following a purchase from 23/02/2017

Cheep feel and look

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/03/2017

Dear Stephen
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.

Verified Buyer

Published on 02/03/2017 à 11h59 following a purchase from 17/02/2017

The item ordered has solved all our problems of not being able to hear our front door being opened. We now have a fully functioning door chime that works all the time. Thanks!

Acheteur Vérifié

Published on 01/03/2017 à 10h07 following a purchase from 27/01/2017

No problem

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Verified Buyer

Published on 01/03/2017 à 09h23 following a purchase from 20/02/2017

Quickly responded to my order.

Verified Buyer

Published on 01/03/2017 à 06h23 following a purchase from 17/02/2017

good

Verified Buyer

Published on 28/02/2017 à 17h59 following a purchase from 17/02/2017

Helpful staff to advise me on the best product. Good delivery. Product works well. The small screws supplied to fit the units to the brackets were poor quality and the heads rounded out, so you may need to source replacement screws

Verified Buyer

Published on 28/02/2017 à 13h36 following a purchase from 18/02/2017

very good - good product ans service

Verified Buyer

Published on 28/02/2017 à 13h04 following a purchase from 17/02/2017

Excellent product & prompt service - would certainly recommend.Alarm unit more expensive than some but the superior quality is evident & to me is worth the price.

Verified Buyer

Published on 28/02/2017 à 13h01 following a purchase from 20/02/2017

Great prices and prompt delivery. Items matched description.