Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 4 and 5 stars

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Paul J.
Rating: 5 out of 5
following a purchase from 12/02/2025
Just what we were looking for so drivers could speak to the upstairs office from inside the entrance
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wendy H.
Rating: 5 out of 5
following a purchase from 11/02/2025
Really pleased with the panic alarm purchased for a preschool. Very easy to fit and all ready set up. Highly recommend this product and a good price with the added convenience of easily being able to purchase additional accessories.
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Dean R.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great service. Clearly a company trying to be the best at what they do. Came all ready programmed and batteries included. A quality feel to the product and we engineered.
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Selma P.
Rating: 5 out of 5
following a purchase from 09/02/2025
Prompt, delivery and excellent customer service helped solve a problem we had with connectivity
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Phillippa W.
Rating: 5 out of 5
following a purchase from 05/02/2025
Great and very prompt customer service.
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candy J.
Rating: 5 out of 5
following a purchase from 01/02/2025
EXCELLENT.... service. speedy delivery, good packaging, very happy :), would recommend ,,,,,
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'Ren%C3%A9' L.
Rating: 5 out of 5
following a purchase from 13/01/2025
Very good site, precise information, easy search, the passage alert system I took is very effective and performs well at a distance, I recommend.
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Roman L.
Rating: 5 out of 5
following a purchase from 24/01/2025
Great choice of security products, lots of flexible options, very competitive prices. What I like in particular is very detailed product descriptions, instructions and videos. Service is excellent. Fast delivery, got my order before estimated delivery time. Will surely shop again with UltraSecure direct. Many thanks
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'Marie' B.
Rating: 5 out of 5
following a purchase from 30/01/2025
First positive point, the phone contact I had for information before purchase. I spoke with someone who took the time to give me clear and precise explanations. Fast shipping and the DA600+ system does its job perfectly as described. The chime is detected through stone walls, even in the basement in a cellar, which are extreme conditions, the sound is powerful enough and remains adjustable!
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Arthur T.
Rating: 5 out of 5
following a purchase from 27/01/2025
I ordered my Motorhome security post online it was free delivery and it was shipped and delivered very quickly, I have unpacked it and it looks very well made and the padlock supplied with it was also really chunky I feel my Motorhome will be safe at home. The builder should be installing it this week.
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Govind M.
Rating: 5 out of 5
following a purchase from 24/01/2025
Second intercom we have bought and service is very good.
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Chris C.
Rating: 5 out of 5
following a purchase from 27/01/2025
Excellent equipment does the job dispatched quickly
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Chris C.
Rating: 5 out of 5
following a purchase from 24/01/2025
Quick delivery,well packaged and the equipment does what it's supposed to.
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Nicholas C.
Rating: 5 out of 5
following a purchase from 23/01/2025
Great service and help line.
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Richard M.
Rating: 5 out of 5
following a purchase from 22/01/2025
Very quick delivery and a good product.
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Colin M.
Rating: 5 out of 5
following a purchase from 22/01/2025
Easy shopping experience and quick delivery. Items ordered and installed and work well
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Nicholas C.
Rating: 5 out of 5
following a purchase from 22/01/2025
Pairing issues with kit. However this was “operator error” basically my fault and sorted quickly and very professionally over the internet and phone call. Highly recommend. Well done Ultra Secure Team.
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Stephen H.
Rating: 5 out of 5
following a purchase from 21/01/2025
Helpful guys and great service
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J T.
Rating: 5 out of 5
following a purchase from 10/01/2025
Excellent, quick service. Super helpful on the phone. Recommended
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Chris C.
Rating: 5 out of 5
following a purchase from 20/01/2025
Quick delivery, equipment works does the job required.
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Annie S.
Rating: 5 out of 5
following a purchase from 20/01/2025
Very fast delivery.good choice of products, prices very fair. Very happy to recommend.
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Christopher W.
Rating: 5 out of 5
following a purchase from 17/01/2025
Promt delivery well made very happy with security posts
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Andrew B.
Rating: 5 out of 5
following a purchase from 17/01/2025
Great product and super fast delivery.
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Leslie O.
Rating: 5 out of 5
following a purchase from 07/01/2025
good website, no problems.
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Tim P.
Rating: 5 out of 5
following a purchase from 15/01/2025
Easy to find what I was looking for. A decent price and good communication from packing to delivery. Excellent shopping experience
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Robert W.
Rating: 5 out of 5
following a purchase from 13/01/2025
I bought the Wireless Driveway Beam Alert with Pager Delivered quick. It is installed and work great. Instructions took a bit of rereading follow one step at a time and no problem.
Setup using a piece of string between the beams worked great.
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mick M.
Rating: 5 out of 5
following a purchase from 10/01/2025
Well trusted with top quality priduct
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Louise R.
Rating: 5 out of 5
following a purchase from 12/01/2025
Quick delivery excellent product.
Thank you
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Steve P.
Rating: 5 out of 5
following a purchase from 09/01/2025
Excellent product, delivered the day after being ordered!
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Arthur J.
Rating: 5 out of 5
following a purchase from 08/01/2025
Quality products that actually work as described. Good prices and excellent service.
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Mark S.
Rating: 5 out of 5
following a purchase from 07/01/2025
Easy to navigate the site
When I rang the store they could not do enough to help
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Paul B.
Rating: 5 out of 5
following a purchase from 05/01/2025
Goos simple products we use all the time
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Gary W.
Rating: 5 out of 5
following a purchase from 30/12/2024
An excellent company to deal with, good prices, rapid deliveries and rapid responses to queries.
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John B.
Rating: 5 out of 5
following a purchase from 29/12/2024
Can't fault the service
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Tim H.
Rating: 5 out of 5
following a purchase from 26/12/2024
great product and support and extra fast despatch
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Tony M.
Rating: 5 out of 5
following a purchase from 18/12/2024
Received alarm and associated items in 2 day of ordering. Batteries included so no need to buy/search for them. Easy to set up and register.
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Philip J.
Rating: 5 out of 5
following a purchase from 23/12/2024
Good value and fast delivery good quality product
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Jim L.
Rating: 4 out of 5
following a purchase from 23/12/2024
Easy to order, product as described, appears to be good quality and does what was wanted. The delivery charge is too high considering the size of the parcel and the premium price of the product though, it wasn't needed urgently and there were no alternative options available, which is why this is a 4, not 5 star rating; it was however well packed and protected.
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Nigel K.
Rating: 5 out of 5
following a purchase from 16/12/2024
very good service. item not in stock, but emailed me immediately item was back in stock.
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John C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Sent quickly, well packed, does what it should. Ordered 3 and ordered another 3 for a friend !