Customer reviews of Ultra Secure (ultrasecuredirect.com)

Website good and displayed the various products available. Straight forward when placing the order and payment, and courier delivered within time frame advised.

No problems with order, items are good quality. Thank you.

I ordered the stainless steel retractable driveway bollards. They look fantastic and function really well. I am satisfied I made the right decision in buying this product.

Order arrived promptly and delivery agent deferred to my settings.

Item just as described, quick delivery. Excellent

The security bar has been made well and looks as if it will last a long time.
Great value and delivered promptly

Excellent customer service

From placing the order to receiving my purchase, the process was smooth, efficient, and the product quality is of high standard.

Excellent quality equipment at a good price.
Would be nice to have a couple of weeks grace on delivery charges, if you find you need to add a small addition to your system after your first order of over £75.
But other than that, all good. Cheers.

I spoke to the tec team and they advised me regarding the equipment. I ordered it on line and received it before I expected. It took me about ten minutes to install and commission.
Great bit of kit, very discrete. Working well.
Thanks for all the help 10/10

I have been using Ultra Secure Direct for the last 6+ years. They have an extensive range of security products and their sales and service support is excellent, professional and friendly (in particular Stuare - sales and Dan - service). Highly recommend this company for all your security requirements.

the team at ultra secure direct helped me chose the right product even though it was the cheaper option, the product itself works very well and was very easy to install with clear instructions
thank you

Great delivery and very friendly after sales service

arrived in a couple of days and does exactly what i wanted it to.no complaints.

Tiny,hide in any pocket and so loud the personal alrm was heard nextdoor.perfect

I had a small issue fitting it but recieved a call and talked through it. Great service.

Great Service!

Found my replacement battery very quickly delivery was the very next morning

Response to initial query - very helpful
Delivery - high speed
Driver - delivery & return- very helpful .In total, very positive experience

Excellent delivery service and product quality.

Outstanding no nonsense service with virtually next day delivery. "One day all suppliers will be this good"

Prompt, efficient service

It doesn't connect to the phone, there is no voice prompt and no ding noises. It does not come with sufficient cable and no extention cable either. Total waste of money.

The UltraSecure site is easy to navigate, with a wide range of products available. I did phone the company before placing my order to discuss my specific requirements and the staff were very helpful. My order was delivered swiftly and in fact it arrived sooner than was expected.

Easy to order

dealing with UltraSecure is fine but the standard of the product has fallen .It could be that this product is now produced by a different manufacturer and there is no quality control. I say this as the unit I have just purchased sounds like a cat being strangled .

Very helpful and responsive to my questions.
A technical problem that I had during setup which turned out to be my fault was dealt with promptly.

Really quick and good delivery.

We have used UltraSecure Direct in the past and their products have always been excelent. Their website is easy to use and the product I was looking for was easy to find. It arived quickly and I was easily able to track its progress.

This suppliers website is so easy to navigate with plenty of choice items, my order of cctv 1 camera and 7inch monitor is very good quality and so easy to set up,reasonable price and excellent delivery service.

I cannot for the life of me whats it was if cctv I have it

Prompt trouble free order and delivery.

I purchased a BT Wireless Door Alarm & Internal Siren (battery powered) for an outbuilding. The system arrived very quickly and was set up ready to install. The door is about 25m from the house and the siren and the remote control are in the house. It is a very good system for a reasonable price and I would recommend it to anyone looking for a simple to install door alarm.

Excellent service - fast response to query before purchase, items arrived quickly. Really great company

Serious company with excellent support and available advisors.
However, there is a lack of a customer area with order tracking and history; you place an order but without creating an account, which is surprising nowadays. But this does not prevent excellent tracking at the delivery level and ultra-fast delivery.
Regarding the equipment, I am talking about a specific range and do not question the quality of the other materials they sell. It concerns the Ultrapir range; remote control too sensitive (do not put it in your pocket) + poor contact at the battery level on some remotes + the supports for the detectors are of mediocre quality, unsuitable for the weight of the detector (too bad, this was already the case in 2016, during my previous order, and it has not been corrected). Otherwise, in terms of operation and detection, nothing to complain about, and that is the main thing.
But overall, it is a serious and trustworthy company that I highly recommend.

Excellent

Using their equipment already, no problems all good, fast service

Excellent transaction. Prompt delivery. No issues. Would recommend

This item was out of stock when I sought to purchase earlier in the year.
However, Stuart from Customer Services was really excellent in keeping in touch on progress to get fresh stock supplies in. He was spot on with eventual stock delivery & I was able to immediately order. And items received immediately after.
Just really excellent customer service, with good pricing of product.
Thank you all.

Very prompt service. My order was dispatched immediately and arrived the following day.