English 
A
Rating: 4 out of 5
Product conforms to its description
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good but assembly instructions incomplete. Should silicone be applied to the back of the protective cover before applying it to the wall?
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comments, which always help us improve our service. I confirm that for all outdoor installations, it is strongly recommended to apply silicone or protective gel to add an extra layer of security against the elements in the coming years. I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 1 out of 5
does not work bad purchase
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. If the material does not work, then it has a 2-year warranty and the exchange will be covered. However, we test the material before shipping, and you had our service on December 22 and did not indicate any signs of malfunction, so I remain a bit confused. If necessary, I invite you to call our technicians so they can help you resolve the issue encountered. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Hello for now I am satisfied I hope this product is reliable best regards
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A
Rating: 4 out of 5
good product
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A
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
Very good for customer service.
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A
Rating: 4 out of 5
No delivery problems. The salesperson did a great job.
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A
Rating: 4 out of 5
everything is clear, the additional information by phone is also good, very correct welcome
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A
Rating: 4 out of 5
The product works well with a few details. It triggers with the passage of pigeons and at the moment when the sun is lower when it reappears brighter after the passage of a cloud! What to do to remedy this? Is there a solution? adjustment ...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for the feedback. There are always many improvements possible on the installation of our products, and it often depends on each installation. I invite you to send us photos directly by email so that we can provide our expertise. Best regards, Christopher Ultra Secure France (sécuritémarché.fr)
A
Rating: 4 out of 5
Good!!!
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Very attentive and good after-sales follow-up
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A
Rating: 4 out of 5
Compliant with the order. The advice was wise!
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A
Rating: 4 out of 5
Several orders, no problems and a refund request also without problems. Processing times a little long, but maybe the COVID effect. So satisfied.
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A
Rating: 4 out of 5
Clear and well-documented site
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Fast delivery and it works
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A
Rating: 4 out of 5
remote control weak range
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A
Rating: 4 out of 5
Very good welcome from the team, service for setting up the alarm very good.
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Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Nothing to say. serious to recommend.
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A
Rating: 4 out of 5
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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The fixing of the motion detector on the wall mount is very average.
A
Rating: 4 out of 5
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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A
Rating: 4 out of 5
Image of a safe on the box. Not very discreet.
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V
Rating: 4 out of 5
Equipment as described and delivered quickly, exactly what one should expect.
V
Rating: 1 out of 5
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
V
Rating: 4 out of 5
Haven't used yet but arrived very quickly and website was easy to use.
V
Rating: 4 out of 5
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
V
Rating: 4 out of 5
all good
V
Rating: 4 out of 5
Good product . manual could be a little better
V
Rating: 4 out of 5
Very satisfied with the product.Now i know instantly when someone has opened my front gate.
V
Rating: 4 out of 5
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
A
Rating: 4 out of 5
Very good materials
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A
Rating: 4 out of 5
The manual order is not very reliable...
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A
Rating: 4 out of 5
Very sensitive, a bit too much.????
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Rating: 4 out of 5
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
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Rating: 4 out of 5
Excellent
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A
Rating: 4 out of 5
After long searches for an update, it's good
Thank you
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Thank you
A
Rating: 4 out of 5
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
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The delivery was quick, especially arriving in good condition.
And the product matches my order.