Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 12/06/2020 à 08h49 following a purchase from 07/05/2020

Order received on time.
The ordered product works correctly, to see over time

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Acheteur Vérifié

Published on 07/06/2020 à 10h06 following a purchase from 26/04/2020

Very good

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Verified Buyer

Published on 02/06/2020 à 18h17 following a purchase from 26/05/2020

Not the cheapest deal but does the job

Acheteur Vérifié

Published on 30/05/2020 à 22h26 following a purchase from 29/04/2020

Good purchase conforming to the description, to see over time in use

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Verified Buyer

Published on 28/05/2020 à 09h08 following a purchase from 16/05/2020

easy to order. Delivered next day

Acheteur Vérifié

Published on 26/05/2020 à 12h26 following a purchase from 05/05/2020

Order well received, equipment that works, very good... just the alarm (130db) that sounds less loud than I expected... otherwise all ok...

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Acheteur Vérifié

Published on 25/05/2020 à 08h22 following a purchase from 05/05/2020

Fast delivery and good advice over the phone.

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Acheteur Vérifié

Published on 21/05/2020 à 16h34 following a purchase from 01/05/2020

Website easy to navigate.

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Acheteur Vérifié

Published on 21/05/2020 à 11h17 following a purchase from 21/04/2020

material that meets customer expectations

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Acheteur Vérifié

Published on 21/05/2020 à 10h40 following a purchase from 01/05/2020

Fast shipping, easy contact

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Verified Buyer

Published on 20/05/2020 à 18h23 following a purchase from 12/05/2020

Would have been 5 stars but the wrong batteries were sent with the product, but a quick phone call to the supplier and the right batteries arrived 48 hours later, I'm happy

Verified Buyer

Published on 18/05/2020 à 18h03 following a purchase from 10/05/2020

FLASHING RED OR BLUE LED MAINS POWER FAILURE SYSTEM 008-1560 (RED)
The unit was as described and arrived promptly. It has now been installed and is working perfectly. It is on the outside of my garage, visible from the house and is to inform us if our freezer loses power. My criticisms of the unit are minor. the box is hung on four keyhole slots, one at each corner. When installed it can be lifted free and I was concerned that it might dislodge in strong winds. i have used cable ties to make it more secure. It would have been better to simply have screw holes. Also, the lead is very short making it necessary to have or install a power point very close inside. Since normally a small hole is used to transmit the lead, installation involved having to disconnect the cable inside the unit and reconnect it once both were in place. Otherwise a hole large enough for the transformer to pass is required.
Good unit, but a longer lead and maybe some easier disconnection!

Response from Ultra Secure (ultrasecuredirect.com) Published on 19/05/2020

Hello Malcolm, thank you for taking the time to do the review, we would normally recommend putting a washer over the screws when fitting the box which will secure the device in high winds, we use this type of box to make installation easier. With regards the power supply, we take on board your comments and will change the design to have longer leads which can be easily disconnected for the Installation.
Once again, thank you for your comments
Regards
Mark

Verified Buyer

Published on 06/05/2020 à 15h16 following a purchase from 26/04/2020

the delivery was excellent i had an issue with an item i had to send back i had to get in touch with them customer service was average

Acheteur Vérifié

Published on 06/05/2020 à 11h47 following a purchase from 07/03/2020

VERY EASY SYSTEM TO SET UP EVERYTHING IS ALREADY PROGRAMMED WITH THE REMOTES. NEGATIVE POINT THE FIXING SCREW BETWEEN THE WALL BRACKET AND THE BOX, TOO SMALL AND FRAGILE.

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Acheteur Vérifié

Published on 02/05/2020 à 13h10 following a purchase from 07/04/2020

Good

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Acheteur Vérifié

Published on 01/05/2020 à 12h55 following a purchase from 27/03/2020

Good product

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Acheteur Vérifié

Published on 01/05/2020 à 10h46 following a purchase from 17/04/2020

Very good, fast delivery, material in accordance, very simple to install good product.

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Acheteur Vérifié

Published on 01/05/2020 à 10h36 following a purchase from 17/04/2020

It seems to me that I received a siren that had already been used, it was dirty and the wires were poorly stripped and randomly tinned but it works correctly and is relatively powerful for its size.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 06/05/2020

Hello, Please accept our apologies for this inconvenience. Do not hesitate to send us photos next time, as this is absolutely not normal, we strive to control all shipments. Sometimes mistakes can happen... I hope, however, that the product works correctly. Do not hesitate to contact us so that we can apply a discount on your next order to compensate for the inconvenience suffered. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 01/05/2020 à 10h29 following a purchase from 06/04/2020

Works very well, the only problem is that it is easily detachable from its support, I modified the fixing to make it harder to steal.

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Verified Buyer

Published on 27/04/2020 à 16h01 following a purchase from 19/04/2020

Easy navigation Thought shipping charges of £4.95 for a SIM card in an ordinary envelope was rather expensive

Verified Buyer

Published on 24/04/2020 à 18h47 following a purchase from 17/04/2020

Many thanks for a very efficient, and prompt, service.

Acheteur Vérifié

Published on 23/04/2020 à 19h22 following a purchase from 05/03/2020

Order received quickly but not yet assembled due to confinement.

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Acheteur Vérifié

Published on 20/04/2020 à 08h07 following a purchase from 04/03/2020

Good product but exhausting advertising and follow-ups.

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Acheteur Vérifié

Published on 19/04/2020 à 16h43 following a purchase from 03/03/2020

Qualified staff, good advice, correct delivery and follow-up for installation.

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Acheteur Vérifié

Published on 18/04/2020 à 19h17 following a purchase from 14/03/2020

Works very well, easy to use.

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Acheteur Vérifié

Published on 18/04/2020 à 11h50 following a purchase from 11/03/2020

Deadline respected and top delivery nothing to complain about
On the phone on the site competent staff I recommend

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Acheteur Vérifié

Published on 18/04/2020 à 08h19 following a purchase from 11/03/2020

No problem on the site or on the delivery. but the screw and plug set is not suitable for the product.

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Acheteur Vérifié

Published on 17/04/2020 à 19h24 following a purchase from 10/03/2020

Product conforms to the order, fast delivery, very effective customer service.

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Acheteur Vérifié

Published on 07/04/2020 à 14h36 following a purchase from 18/02/2020

well advised on the phone

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Acheteur Vérifié

Published on 04/04/2020 à 09h43 following a purchase from 13/02/2020

Quite happy,

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Acheteur Vérifié

Published on 03/04/2020 à 17h42 following a purchase from 26/02/2020

good reception good equipment

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Acheteur Vérifié

Published on 03/04/2020 à 10h09 following a purchase from 12/02/2020

Good

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Acheteur Vérifié

Published on 03/04/2020 à 09h24 following a purchase from 22/02/2020

Very clear site, fast delivery, no problems

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Verified Buyer

Published on 30/03/2020 à 16h06 following a purchase from 23/03/2020

Website was efficient and item arrived quickly and was wrapped well.

Verified Buyer

Published on 27/03/2020 à 14h15 following a purchase from 20/03/2020

Good service

Acheteur Vérifié

Published on 19/03/2020 à 08h00 following a purchase from 07/02/2020

Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...

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Acheteur Vérifié

Published on 14/03/2020 à 22h48 following a purchase from 30/01/2020

Very good overall some difficulties at the time of payment not taken into account the first two times???

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Acheteur Vérifié

Published on 13/03/2020 à 21h08 following a purchase from 01/02/2020

Not used yet, sorry...

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Verified Buyer

Published on 13/03/2020 à 19h34 following a purchase from 05/03/2020

Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.

Response from Ultra Secure (ultrasecuredirect.com) Published on 16/03/2020

Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark

Acheteur Vérifié

Published on 13/03/2020 à 18h31 following a purchase from 04/02/2020

Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!

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Response from Ultra Secure (ultrasecuredirect.com) Published on 19/03/2020

Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)