Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Good, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Fast service, attentive staff, I recommend this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
good material, too bad the sound volume is a bit low
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/02/2020
The instruction leaflet is somewhat difficult to follow and could be better worded and made clearer to follow.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, your comment has been taken on board, thank you
Regards
Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2020
no comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
Good product, order received quickly, very good after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2020
perfect service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Good product easy to install but narrow beam, I had to put two crossed to cover the width of my 5-meter path. I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Product conforms to the description, fast delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/01/2020
The instruction manual is a little ambiguous but apart from that 10 out of 10
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/01/2020
Everything overall was fine, however i realised there was slightly misleading information on my product which may have stopped me purchasing the item if i had known about it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
good material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
No issues so far.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
no problems with reception or installation. All that remains is to see its good functioning over time ??? J.C
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
I am not on my first purchase with you, the material works perfectly and access to customer service by phone for advice is very responsive. However, I had a bad surprise, the alarm order received was on the same frequency as the one in place and the means for changing it is a bit complicated to implement to modify the frequency on each command and which each has its frequency in order to differentiate two areas to extend but close.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
Package received in good condition and on time. Merchandise seems to be of good quality. Let's see over time. There is a real after-sales service. It's quite appreciable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/01/2020
Hi Guys
Yes I have set the system up and am happy with it apart from one thing.
When I receive a text to inform me the system has operated its in what appears to be Chinese !!!!! Unfortunately my understanding of "Mandarin" isn't exactly fluent.
That said I thought it was hilarious tbh
anything we can do to change to English please !!!
Response from Ultra Secure (ultrasecuredirect.com)
Hello, thank you for the review, our SIM Card provider has changed supplier and are aware of this issue. They have raised it with the network who are now working on a fix, once fixed your SIM Card should revert to English. Thank you for your patience.
Regards
Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Very good product, good listening from the seller
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/01/2020
Site was easy to use. Product I required was available. Easy checkout. Prompt delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2019
Very fast delivery, product conforms to the description, good power sirens, only downside, the call only comes after a minute on my phone and therefore the alarm stops before but I still recommend the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Be careful to avoid SFR as a provider with SIM cards that are only DATA
we still haven't been able to use the cameras with these cards (it's already been over a month)
the equipment works very well with the SIM cards we retrieved from other phones
On the other hand, for the USB cards, it would be good to indicate in your description that MICRO CARDS are needed, we also end up with large model USBs that no one wants to take back
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
good, good and competent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
change of carrier delivery after 3 working days following 3 delivery notices and postponement to the next day DPD has never respected its deadline commitments
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Good satisfaction, well informed when there are problems or errors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Good material easy to set up gives all satisfactions good after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2019
Not being a specialist in this field, the installation was a bit laborious, but it works. To be seen in use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
Practical, but less powerful than I thought. In case of aggression at home, not sure that the neighbors will be alerted. Outside it is effective.
Reassuring and deterrent nonetheless.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2019
ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Good, within the norm... Thank you with a plus for the interlocutor who informed me on the phone (precise, pleasant, honest, etc...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
satisfied overall, but the on/off button is not obvious, poorly placed at the back. hard to reach once in place. apart from that this device works very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Easy to navigate this site and find the product you are looking for if you have a problem we can call them with the free number for me this site is serious I can recommend it to you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2019
Nothing to report. The site is simple and clear. On-site the welcome is nice (say hello very loudly when entering), efficient staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Good advice and material received very quickly. Not yet installed but seems to be of quality.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/12/2019
On time delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Competent team attentive to the needs of its clients.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2019
Good technology, it would be possible to improve the range between the base and the receivers with a gain antenna...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Clear site. Good explanations. Easy order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2019
After a few small issues with the installation and the advice from the technicians and video, everything went well. To be seen in use.
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