Customer reviews of Ultra Secure (ultrasecuredirect.com)

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Verified Buyer

Rating: 4 out of 5

Published on 06/05/2019 à 19h29 following a purchase from 28/04/2019

Written Instructions need revising.
Online / Telephone help excellent.

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Verified Buyer

Rating: 4 out of 5

Published on 03/05/2019 à 08h30 following a purchase from 23/04/2019

Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.

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Verified Buyer

Rating: 4 out of 5

Published on 02/05/2019 à 11h46 following a purchase from 22/04/2019

Prompt delivery.
Good product.
Setup manual needs a little updating.
Very helpful support line.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/05/2019 à 06h09 following a purchase from 11/04/2019

very satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/04/2019 à 08h25 following a purchase from 31/03/2019

no comment

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/04/2019 à 07h13 following a purchase from 04/04/2019

1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/04/2019 à 13h39 following a purchase from 09/04/2019

Good transaction

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/04/2019 à 10h41 following a purchase from 05/04/2019

Adapted and functional

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2019 à 10h00 following a purchase from 14/03/2019

well fast, good advice interlocutor

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/04/2019 à 09h59 following a purchase from 15/03/2019

fun product easy to install, long range, quality product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2019 à 23h21 following a purchase from 07/03/2019

Fast, correct service, no unpleasant surprises. Pro

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/04/2019 à 20h07 following a purchase from 25/03/2019

good for contact and advice but a problem to deactivate the pin code of the free card due to old format and thus the need to find a holder of an old phone under free accepting the card size to do it. Well noted in the manual but not in the product description. So to be planned according to operator
to activate it. No information on the site for this operation but well in the manual.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/04/2019 à 16h57 following a purchase from 26/03/2019

Very fast delivery and compliant product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/04/2019 à 11h14 following a purchase from 19/03/2019

Very professional. The advisors are attentive to your needs and respond perfectly to your expectations. The installation of the equipment is simple and again, if needed, the advisors are there to assist you. The equipment has been installed for 15 days and I have not had any problems so far.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 20h48 following a purchase from 07/03/2019

it's all new, I reserve the possibility of having different comments in a few months. For now, everything seems correct to me. Except that I did not receive the original manual, but after requesting it, I received it by email, it's up to me to photocopy it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 17h27 following a purchase from 05/03/2019

Everything is perfect, no issues

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 15h39 following a purchase from 19/03/2019

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 13h14 following a purchase from 08/03/2019

good no problem, fast delivery;

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 11h42 following a purchase from 22/03/2019

serious

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 10h08 following a purchase from 23/03/2019

Order arrived well but a bit too much over-packaging and no price on compatible accessories.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/04/2019 à 10h04 following a purchase from 21/03/2019

the manual is not very clear; Do we need to reset the receiver-transmitter duo every time we change the melody? At 400m apart it is not convenient!!! I don't dare to touch it.

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Verified Buyer

Rating: 4 out of 5

Published on 03/04/2019 à 12h02 following a purchase from 25/03/2019

Overdid the packaging somewhat, otherwise excellent.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2019 à 13h08 following a purchase from 07/02/2019

matches well with the ordered product missing switch for alarm cut-off in case of prolonged failure

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Verified Buyer

Rating: 1 out of 5

Published on 01/04/2019 à 23h31 following a purchase from 23/03/2019

I bought for bulbs All of them is not working I need my money back

Response from Ultra Secure (ultrasecuredirect.com) Published on 02/04/2019

Dear Customer
Thank you for the review, the light bulbs will only work during a full power cut, the way to test them is to turn off the relevant circuit on the consumer unit, then they should turn ON. They are designed to only work if the power supply is cut, not just turned off. Please test this and report back to us, you can also contact our technical staff by phone (01604 589414, ext 2) or email ([email protected]).

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Verified Buyer

Rating: 4 out of 5

Published on 01/04/2019 à 19h56 following a purchase from 22/03/2019

Good and informative

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/04/2019 à 16h42 following a purchase from 19/02/2019

Very good from order taking with explanations to delivery thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2019 à 15h51 following a purchase from 02/02/2019

Product conforms

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2019 à 12h08 following a purchase from 15/02/2019

Good products and good follow-up from the sales service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2019 à 07h39 following a purchase from 22/02/2019

Product presentation very well done. Clear explanation and a wide range of products that meet all needs.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/03/2019 à 12h34 following a purchase from 19/02/2019

I recommend

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/03/2019 à 07h39 following a purchase from 13/02/2019

order operation and fast delivery

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Verified Buyer

Rating: 4 out of 5

Published on 24/03/2019 à 15h54 following a purchase from 11/03/2019

Product delivered very quickly. Well packaged and easy to install

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/03/2019 à 18h00 following a purchase from 19/02/2019

Too sensitive to birds!

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Response from Ultra Secure (ultrasecuredirect.com) Published on 26/04/2019

Hello,

Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.

Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.

Again sorry for the delay in our response.

Best regards,
Christopher

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/03/2019 à 17h13 following a purchase from 25/02/2019

PERFECT NOTHING TO SAY

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/03/2019 à 10h02 following a purchase from 04/02/2019

the products are tracked over time and we can complete or replace - delivery OK

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/03/2019 à 08h36 following a purchase from 26/02/2019

Detects well, sensitive. Pairing on 2 detectors works super well. The sound of the alarm could be louder. I recommend this product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/03/2019 à 23h37 following a purchase from 01/03/2019

Good telephone reception and professional, I recommend them

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/03/2019 à 22h26 following a purchase from 11/02/2019

Fast and efficient service. Should sometimes choose more reliable accessories

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Verified Buyer

Rating: 4 out of 5

Published on 07/03/2019 à 23h34 following a purchase from 27/02/2019

Items were as expected and easy to install with clear instructions, the door contacts are not ideal for a caravan door with an insect mesh. We however are using one on an external hatch and plan to order more, otherwise all works and seems ok, only had it installed two days so time will tell.

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Verified Buyer

Rating: 4 out of 5

Published on 04/03/2019 à 21h42 following a purchase from 22/02/2019

Helpful technical support who respond promptly. Good range of products, fast shipping. The only reservation is their website which is difficult to navigate and find the right product.