Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

Reset filters
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2018
Website very good, like the new innovations, bit expensive for some products
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
I will recommend it to my friends. Except for one thing I bought (but that's a brand problem). No one is perfect.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/07/2018
Happy with my purchase and the service I received.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2018
Hello your check refund French not valid in Switzerland too bad
my greetings Casanova JM.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that, indeed it is not common for us to refund by check in Switzerland and my colleague must not have thought of the different currency. Can't your bank still cash and convert directly?
It was only about shipping costs so nothing very serious given the low amount. I think the simplest thing, if you can't cash it, is that we keep the amount to deduct from your next order. Obviously only if that suits you otherwise we will find a better solution.
I will ask my colleague to get back to you upon her return from vacation so that you can discuss together.

Best regards,
Christopher
Ultra Secure France / Security Market
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
Good purchase. Product conforms
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
Fast delivery. Product conforms.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
competent and available staff do not try to sell more than the client's needs
(equipment purchased on site)
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2018
Simple, efficient, operational with top-notch and very professional Sales Advisors
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
the system works well and is quite simple to implement.
I had to buy a repeater for the sensors that are separated from the central unit by a wall
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2018
The site is very good and very serious now the device is a bit slow to send an SMS in case of an infraction
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Technicians very available if installation issues, slight lack of information since the manuals are not always translated... in my case no manual for the siren....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Good products and effective after-sales service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
despite a problem with equipment that could not be adapted to my environment, I say bravo to the very competent technician who spent 2 hours with me on the phone to find a solution on PC, unfortunately without success and took back the material without any problem.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
Correct delivery times, material compliant and good quality/price ratio
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Serious site, ordered product conforms to my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Clear and detailed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
Very good advice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
Order and deadline as requested
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2018
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
Delivery as per order, product working perfectly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2018
Excellent products and excellent transaction (order, delivery). Thank you!
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/06/2018
Good
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
The system is simple and functional, however the siren is not as powerful as described.
One third of the batteries of the sensors were discharged causing false alarms upon activation.
Check the proper charge of the batteries during installation and everything will be easier.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/05/2018
we were very pleased with our purchase after receiving the correct batteries. the replacement batteries were sent very quickly after contacting the company.. we would recommend the company. and the pleasant staff.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
Products and order in line with my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
In accordance with the description. Fast and careful shipping. Perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2018
IN LINE WITH EXPECTATIONS
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Incomplete instructions, information requested and obtained by phone.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Very good. Even if sometimes it triggers by itself with the wind.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
very good advice from the seller and no problem exchanging the other device that did not suit me.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
This site can be recommended, no problem or if there was a problem it was resolved seriously
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Ok, nothing to say!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2018
it met my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
excellent service and good determination
Translated reviews
We use cookies for audience measurement and improving user experience.