Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
A+++
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2016
Good for the order
For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Mr. Berger,

We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.

Glad you are satisfied with the intercom received.
Thank you for your trust.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2016
Very good item but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2016
order recorded and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2016
good value for money
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2016
Very quick service, I received my goods the day after ordering. Efficient delivery, communicated by text allowing for suitable time and day. Dummy cameras I bought were too small in reality so ensure you check sizes on website.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2016
Good
Helpful set up over the phone
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/10/2016
Good service and product. Had one query about drill size to use and received satisfactory reply from technical section.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2016
Speed of order shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2016
Recent client (since April 2016). I have already made numerous purchases and, until today, I am satisfied with the products and services. Very serious company, good phone reception, responsive customer service, the products are of good quality/price ratio, and delivered very quickly. I just find it a shame that we cannot have customer reviews on the products, that is why I only give 4 stars.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/09/2016
As described seem good quality time will tell
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/09/2016
Very fast delivery and good advice.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/09/2016
Prompt delivery. Coals look good. Will wait awhile to see how the paints reacts when the gas fire is used before considering a 5* review.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/09/2016
Excellent pre sales advice and very speedy delivery within 2 days. However it took 3 deliveries to get the full order due to missing items. I received great follow up service when missing items were reported and was advised the 'problem' had been resolved. I would still recommend and will be ordering additional accessories shortly to expand the system
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2016
Very good quality-price ratio, works correctly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/09/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2016
Fast and efficient shipping. Very good advice over the phone. Very clear site and numerous information regarding the products, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2016
No problem. Functional material and delivered on time.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/09/2016
Sorry!! I recall ordering and receiving the items but I just cannot recall anything about the website.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2016
Order handling was quite good but delivery company let UltraSecure down. Deleivery was not on the day as instructed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2016
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2016
nothing nothing nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2016
Package received in 48h simple and fast no problem
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/09/2016
comprehensive website ...... this would have been 5 stars if the instructions in the box had been written in English that was understandable instead of an incomprehensible Chinese translation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2016
Correct material and very well packaged. Still to see the resistance to the weather
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2016
recommended for the security of your home
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2016
Impeccable delivery, product of average quality but meeting our expectations: removable alarm that we only set when we are absent from the reception desk.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2016
Good, quick reception, product compliant with expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2016
I am satisfied these alarms perfectly meet my expectations
Bravo to the manufacturer
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/08/2016
No problems
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/08/2016
unfortunately the item ordering did not entirely suit for our purpose. Ultra-secure were helpful in advising and assisting a change of item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2016
very good product, very good follow-up service, nothing to complain about, I recommend this site.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/08/2016
All good no complaints
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/08/2016
Easy to use and place order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2016
Package conforms to the purchase. Delivery time respected. ..... package however crushed in many places
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2016
Fast delivery and material meets my expectations. To recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2016
very good
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