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V
Rating: 4 out of 5
Informative site with a number of useful products howver witbin two days the remote control is no longer working tried changingbattery still no joy i have emailed company but no reply so far
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1 and 4 stars
Reset filtersV
Rating: 4 out of 5
1. The Good Bits -
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
a, Very good all-round quality
b, Delivery excellent
c. I went for the 20m PIR cameras in general the are very good and do what it says on the tin
d. The helpline is very good I used the e mail one.
2. The not so good bits -
b. The instructions are not always clear in particular to a guy like me who in not technical minded, but also in some cases are in pigeon English I guess Chinese. as a consequence it took me longer to set up, had to try lots of options before I got to the system I have today.
3. The PIR sensor sees more than the camera shows as a consequence I have lots of recordings on the camera that I have on the fence line with the next door neighbour which bear no resemblance of what I'm seeing, and also have lots of unnecessary recordings ( I think the PIR sensors foliage) may be wrong.
4. Because of this I have decided not to install the remote monitoring as I would never be off the phone.
3. Overall
Still very satisfied with the system but have decided to stick with the two cameras for now until I get more familiar with the system and the technical jargon in the manual in trying to decipher some of the terminology.
I would recommend this system to anyone who is technically minded or who is very patient, I would also recommend to the supplier/manufacturer to provide a more user friendly manual.
I will be touching base with your helpline in the near future to try and iron out some of the issues I have.
Best Regards
Jim
V
Rating: 4 out of 5
Very good
V
Rating: 4 out of 5
Product was delivered without issue. The instruction manual was fairly poor, but overall I am happy with the item.
V
Rating: 4 out of 5
good
A
Rating: 4 out of 5
Installation without problems, internal sound alarm level very good but a bit weak externally.
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A
Rating: 4 out of 5
Nothing to report - fast delivery
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V
Rating: 4 out of 5
good
V
Rating: 4 out of 5
For some reason, my payment (through paypal) took longer than expected so slight delay in shipping - Ultrasecure not at fault - paypal was.
A
Rating: 4 out of 5
Very good...
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A
Rating: 4 out of 5
Recently installed, for now everything seems to be working well!
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A
Rating: 4 out of 5
Good service, no surprises
Keep it up
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Keep it up
A
Rating: 4 out of 5
a slightly slow shipping time
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A
Rating: 4 out of 5
Good order tracking, preparation and shipping
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V
Rating: 4 out of 5
Good,No Problems.
V
Rating: 4 out of 5
Arrived promptly and was as described and ordered. Well packaged. The only issue I thought was the poor quality of the instructions but I think this is more down to the original manufacturer rather than the seller. I would buy from UltraSecure again.
V
Rating: 4 out of 5
Great
V
Rating: 4 out of 5
Very good
A
Rating: 4 out of 5
friendly person on the phone all good
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A
Rating: 4 out of 5
Very clear and practical
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A
Rating: 4 out of 5
Small technical problem with the material quickly resolved by the seriousness and competence of the technicians. Excellent availability.
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A
Rating: 4 out of 5
listening staff, product conforms to expectations.
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A
Rating: 4 out of 5
OK FOR EVERYTHING
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Impeccable received on time, thank you
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A
Rating: 4 out of 5
Favorable review
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V
Rating: 4 out of 5
Some items could have more detail. I.e. Unable to find some dimensions . Otherwise good.
V
Rating: 4 out of 5
WEBSITE EASY ENOUGH TO BROWSE AROUND - PRICES COULD BE A BIT CHEAPER THOUGH.
QUICK DELIVERY.
QUICK DELIVERY.
A
Rating: 4 out of 5
For this 3rd order, I take away one star for the error on the received content. However, the error was quickly corrected the next day. Delivery is still fast and customer service is reactive. An area for improvement would be to have the documentation in French with good quality photocopies. The material, a smart alarm, conforms to the description and works correctly.
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V
Rating: 4 out of 5
Very good
A
Rating: 4 out of 5
fast and efficient keep it up it's the right path thank you.
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A
Rating: 4 out of 5
clear and well designed
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A
Rating: 4 out of 5
site respects deadlines
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A
Rating: 4 out of 5
deadlines respected
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A
Rating: 4 out of 5
staff involved in their work
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V
Rating: 4 out of 5
good product & delivery very pleased
V
Rating: 4 out of 5
Good
V
Rating: 4 out of 5
Fast delivery but when it turned up the remote did not work so called them and they sent one out in the post came next day so apart from that all great and great alarm would recommend
V
Rating: 4 out of 5
Delivered quickly and easily set up.
A
Rating: 4 out of 5
correct
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