Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All quite good, but I had to call them and ask where my parcel was, and was told that they were waiting for an item to come in to complete the order, personally, I think that they had missed my order, because the next day, I was informed that it had been posted, so why did they not inform me that they were waiting for an item, and there would have been no need to contact them.
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H J L.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very helpful when I had a problem
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Pamela D.
Rating: 4 out of 5
following a purchase from 01/09/2024
On receipt of the order a part was missing. Ultra Secure were very apologetic and the missing part was delivered the next day. Very pleased with goods received.
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PAULINE MARGARET D.
Rating: 1 out of 5
following a purchase from 23/07/2024
It doesn't connect to the phone, there is no voice prompt and no ding noises. It does not come with sufficient cable and no extention cable either. Total waste of money.
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Many thanks for your reply. I can only apologies if there has been a mix up here, but I can see that we have records of your transaction for the camera and the subsequent order for the extension cable. Can I arrange for one of our Tech guys to ring you to see if we can get you set up? Kind regards Stuart
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john W.
Rating: 4 out of 5
following a purchase from 20/07/2024
dealing with UltraSecure is fine but the standard of the product has fallen .It could be that this product is now produced by a different manufacturer and there is no quality control. I say this as the unit I have just purchased sounds like a cat being strangled .
Response from Ultra Secure (ultrasecuredirect.com)
Many thanks for taking the time to leave a review and provide your feedback. The units are still from the same manufacturer but there have been some component parts changed to improve the product and longevity of use. The tones have changed from the original receiver but hopefully there is a beep, or melody that will be ok, but failing that, please return the unit and we can investigate and compare etc Alternatively, if you are not entirely happy, if you would like to return this receiver, we can look at replacing it with the Triangle receiver (slightly different sounding) version for you. Hope this helps kind regards Stuart
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'%C3%89ric' M.
Rating: 4 out of 5
following a purchase from 02/04/2024
Serious company with excellent support and available advisors.
However, there is a lack of a customer area with order tracking and history; you place an order but without creating an account, which is surprising nowadays. But this does not prevent excellent tracking at the delivery level and ultra-fast delivery.
Regarding the equipment, I am talking about a specific range and do not question the quality of the other materials they sell. It concerns the Ultrapir range; remote control too sensitive (do not put it in your pocket) + poor contact at the battery level on some remotes + the supports for the detectors are of mediocre quality, unsuitable for the weight of the detector (too bad, this was already the case in 2016, during my previous order, and it has not been corrected). Otherwise, in terms of operation and detection, nothing to complain about, and that is the main thing.
But overall, it is a serious and trustworthy company that I highly recommend.
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Barry A.
Rating: 1 out of 5
following a purchase from 29/03/2024
I have a problem with the intercom from day one I have had lots of emails with the technical department and they can't resolve it and want me to return and pay for the return postage for test and possibly repaired the company will not supply a replacement
Response from Ultra Secure (ultrasecuredirect.com)
Good morning, Sir. Many thanks for taking the time to leave a review. We are sorry that you have experienced some difficulties with the system and our technical department have been working hard to resolve the issue, unfortunately they haven't been able to ascertain the required information with regards to the fault and would need the units returned to us so that we can investigate the reported issue. In this instance, we would require the units to be returned to us, if you could arrange the return at your convenience, once we have the units back, we would be in a better position to advise whether there is a fault, or whether a repair or replacement was needed. We would cover return costs if the unit was indeed found to be faulty as reported and not damaged/ misused during installation. Unfortunately, we would be unable to send a replacement unit, especially without knowing fully the reason for the reported fault or refund the units without first having the units back. Please return to us and hopefully we can get this resolved quickly for you. Kind regards Stuart
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matthew P.
Rating: 4 out of 5
following a purchase from 10/04/2024
had to wait a little longer for goods than aticipated but friendly staff alway replied to my emails i would recomend
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Moelwyn J.
Rating: 4 out of 5
following a purchase from 08/04/2024
Left on door step on the day they said it would arrive.
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Stephen E.
Rating: 1 out of 5
following a purchase from 28/03/2024
I've read the operation instructions cover to cover multiple times unless I've received a pup I can honestly say the security post locking arrangement must be the worst mechanical design possible. Absolutely frustrating and unworkable system possible nobody will ever convince me to recommend this security post.
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Sir. Many thanks for taking the time to publish a review, and we are sorry that you are experiencing difficulty with the telescopic post. We have sold many of these posts with this locking mechanism and we normally receive comments with how simple and easy to use the post and lock are as opposed to unworkable. Once you lift the post upwards, the handle should be push back to engage a securing pin to ensure the post stays in the upright position. The lock is then simply pressed down to secure the post into place. The keys are not needed to lock the post in position, the keys are only used to unlock and subsequently lower the post. Please do make contact with us at [email protected] if you are still experiencing difficulty with the locking mechanism as we will be able to assist further. Hope this helps Kind regards Stuart
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Les B.
Rating: 4 out of 5
following a purchase from 31/03/2024
Good
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Famille R.
Rating: 4 out of 5
following a purchase from 12/06/2023
I bought a wireless autonomous infrared barrier, it still works after several months, a bit expensive for what it is, indeed the components and housings do not give a great feeling of quality, but as long as it works!
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jean L.
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast delivery but very poorly packaged or the box arrived loose for the product I ordered, it's not a big deal hence one star less
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PATRICK B.
Rating: 4 out of 5
following a purchase from 13/05/2023
Fast and good advice
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Guillaume D.
Rating: 4 out of 5
following a purchase from 23/06/2023
Product matching the description, very reasonable price. However, the SIM card location is complicated to access and use, fragile design of the SIM holder.
Very good phone exchanges, technical support easy to reach, responsive and efficient.
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Michel F.
Rating: 4 out of 5
following a purchase from 15/06/2023
Good, but not easy to adjust. The supports are not suitable for all orientations.
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Sylvie B.
Rating: 4 out of 5
following a purchase from 28/06/2023
Good product, however it would be wise for the noise level to be higher...
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Serge E.
Rating: 4 out of 5
following a purchase from 07/06/2023
Products easy to find on the site. Configuration on a case-by-case basis. Reactive customer service. A progress to be made is the remote control of the camping alarm which needs to be insisted upon to activate and deactivate. Customer service explained to me how to fix this small issue.
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JC T.
Rating: 4 out of 5
following a purchase from 26/04/2023
Rather very good
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robert L.
Rating: 4 out of 5
following a purchase from 19/06/2023
Missing a user manual in French. For the other cameras I plan to install, it will not be this brand I will turn to.
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LELIEVRE DU BROEUILLE G.
Rating: 4 out of 5
following a purchase from 15/05/2023
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/02/2024
Prompt delivery. We were sent a power adaptor with no plug. This was sorted out with only one call.
The product works as well as is states on the box
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/02/2024
Help before I bought the product was superb. The product itself is fantastic and does what I hoped it woild do.
However the written instructions that came with it, could be improved. The writing was too small so very hard to read. Also there was a sheet wth another unrelated product that confused me.
I had a little trouble setting up the alarm and understanding it so phoned for help. The pjone wasn't answered and after a day or two I got a personal email with detailed instructions.which I followed successfully. I was hopo g for a phone call but it didn't happen.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/02/2024
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/01/2024
Garage alarm, with repeater.
Reasonably okay for the price, But
PIR sensor only works for up to 2m, so had no option other than to install covering the doorway -shed is 5m x 5 m.
Assembly sketches don't reflect the actual appearance of the step main bits of kit. As a result it took me some time to figure out that the pieces had to be paired locating the pairing buttons was a pain, but got there in the end.
Would have expected better for the money.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/01/2024
It is a very reliable product, but the lock is very weak. I had to upgrade a bit to use a more secure lock
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/12/2023
Items look ok but instruction sheet poor but after email enquiry got the info I wanted
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/12/2023
Lid on the spigot didn't fit flush
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/12/2023
Service good , postage a bit steep but OK
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2023
Prompt delivery. Sturdy post. Easy installation.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/10/2023
Does exactly what I wanted it too do
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/10/2023
I had a problem with a newly purchased security camera. It now transpires it is a problem with my Android phone and not the camrea at all. Ultrasecure sent a video to help me set the camera up but with the phone problem they offered a full refund. They cannot be faulted both in personal contact or service. Roy.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/10/2023
I found the product that I needed and received very fast
I Have now set it up and is working very well and just what I needed
I could have done with instructions but found it on he web
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/10/2023
Technically perfect
Not cleary describe how to install
But dose the job
Install at rear garden 100 m in summer house and works perfect
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/09/2023
Could not speak to anyone about a problem
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2023
Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Overall satisfied with the Ultracom 2 intercom kit: product quality, range efficiency, aesthetics, ease of installation, French manuals, and videos on the site. The only downside: the handset is a bit impractical for communication because you have to press the side button to talk and release it to listen (like a walkie-talkie), not great!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/08/2023
The problem here is not with Ultrascape, but the service offered by DPD who tried and failed to follow good delivery instructions, and failed miserably, because if they are not delivering to someone's house, they haven't got a damn clue.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/07/2023
The torches were delivered the day after I ordered them - Excellent. But they are quite expensive.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/06/2023
Ordered goods received quickly.
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