Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir We are sorry you do not like the sound on the Receiver, we have sold over 5000 of these Receivers and not had this complaint before, we assume you have tried the different chimes as there are 32 options as you may find one more suitable for you. If you think it is actually faulty please return it for us to swap. Once again sorry you are unhappy Best Regards Mark Ultra Secure Direct
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/05/2023
Although I'm not computer savvy, ordering was easy and the speed and conscientiousness of the delivery company was first rate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
A clear and well-referenced site. Precise technical details that help in the choice. An affordable Quality/Price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2023
Good advice from the online salesperson and good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Quick, simple, effective. However, not convinced by the maximum volume of 105 decibels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2023
Clear and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
All steps were correct. A few small problems during commissioning and the batteries were already announced as weak. Satisfactory set.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2023
As described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
Good contact with the salesperson and then the technician to synchronize the remote controls.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Order and delivery without problems. Availability of contacts to assist me.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/04/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2023
Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2023
simple site - practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2023
Efficient and inexpensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2023
Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Works well for a distance of 70m with a gate and 2 walls, to see over time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
The order matched, the site is clear, the delivery was correct. I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Order compliant and fast delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/02/2023
Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Advice and information are provided by people in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Product meets my expectations!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Very good product, conforms to the order, easy to install
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
Good product that presents an interesting quality / price ratio.
Navigation on the site is pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Hello
it does the job
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
Fast and compliant delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
I just have a downside on the quality and responsiveness of the remotes. I have already changed the battery to see if it would reduce the little responsiveness (sometimes you have to press many times to arm or disarm the alarm.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
I would have liked a response to my phone call regarding the follow-up of the after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Overall good. A lot of things that can confuse us at first glance, but it's well organized. The function of the different elements is not always obvious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Cameras delivered very quickly, their functions go beyond the specifications given by testers. very good material, too bad it's a bit more expensive than from the manufacturer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
the delivery very average paid to be delivered in 24h ????? pathetic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/01/2023
A Very Good Service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/01/2023
Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2022
I find that the batteries discharge faster than what I was told during the purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2022
delivery on time - material conforms to the description - price a bit high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2022
4 stars and not five, just for the delay of 48 hours and not 24 hours as indicated and also for the site where it was impossible to create two delivery and billing addresses, otherwise material received and installed nothing to say.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the negative feeling. For your information, you ordered via "2Shop" which is indeed a delivery announced in 48-72 hours (do not confuse with Chrono relay which is in 24 hours but this is a paid service for an order under 300 €). Regarding the delivery/billing addresses, this is quite possible in the cart. This is indeed the case with your order since your delivery address is a relay point, unlike your billing address. If you need to change this billing address, do not hesitate to contact our services. Remaining at your disposal for any further information. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2022
Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.
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