Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2022
I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/11/2022
Service was efficient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2022
Product and delivery all great.. as a DIYer the installation was a little trickier than expected due to narrow gaps around door and frame. This potential problem wasn't obvious to me from the limited instructions on line before ordering or with those that came with the product.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2022
Came when it said it would. Happy with the quality for the price. Website very easy to navigate.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/08/2022
Arrived on time and was what i ordered
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/08/2022
Poor design and very dangerous. (Two cycle storage rack). As you take one bike out it just tips over. Box shows wall mounting this would be ok but it also shows loose floor application. IT MUST BE BOLTED DOWN FOR SAFETY this is not warned about.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir We are very sorry you do not like the Bike Rack, we do sell it as a Wall/Floor Mounted Rack, and having checked the packaging the title is Floor/Wall Mounted Bike Rack, and the images have a bolt in the holes when it is positioned on the Floor and Image 2 in the images also shows the two bolt holes. We agree it should never be used free standing and we are sorry you feel aggrieved about the purchase, of course you can return it to us for a Full Refund. Once again sorry for the misunderstanding. Best Regards Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/08/2022
Good range of products. Easy ordering and efficient delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/08/2022
efficient service and prompt delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/08/2022
All seems to work ok, good e mail communication.
Only 4 stars due to the horrendous foam chip packaging that blew all over the place.. come on ultrasecure get in the modern world and ditch the plastics.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2022
Great product. Fast efficient service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2022
Easy to fit and easy to use great buy
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/07/2022
Perfect for our requirements
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2022
Good equipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Order placed without problem, received quickly. Quite a bit of useful information on the site to help make a choice. Good quality-price ratio. Small disappointment with one of the remote controls that is acting up. Maybe a battery issue, to check.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comment. Please do not hesitate to contact us if the problem persists, your material is of course under warranty. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Good but missing installation.
But perfect quality-price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
The product is good, but the problem I encounter very often is that I have to open the box to restart it.
As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Delay, competence, attentive .....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Nothing to report...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
GOOD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Pleasant navigation and top commercial service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Pleasant and competent sales service that guides the customer well without forcing their hand. Quick delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
Good responsiveness
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/06/2022
Gate alarm. Good and prompt service from the company and the product does exactly as advertised. My only small negative comment would be that the screws supplied seemed to be of poor quality as every screw driver used was ramping and it was difficult to screw the unit securely. We replaced the screws with our own stronger ones
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2022
This is a very useful tool for the Security Patrol.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2022
The device is well made, seems robust. It triggers between 9 and 10 meters but the sound of the siren certainly does not reach the announced level. Its main interest lies in the extension of the alarm but it is necessarily exposed to remain effective which makes it vulnerable to destruction. In summary, a useful purchase as an accessory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
Available, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
All OK. A suggestion? When replacing an ordinary entrance door with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
PRODUCT COMPLIES WITH WHAT I WANTED
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Order received quickly, nothing to say, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
Good exchange with the advisor. Delivery on time, simple installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
Very responsive sales service, order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Missing a user manual for Reolink camera as the manufacturer's site is poor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2022
Very dissatisfied, I will contact customer service and see what they propose. The indoor and outdoor sirens trigger for no reason, the remote control does not stop the sirens (this happens in the middle of the night too). The cherry on the cake, after deactivating the alarm, the sirens went off again... In short, unusable alarm.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these problems, this is obviously not normal. I see that you contacted our service on April 8, to which we responded the same day. We have not had any further correspondence from you since. Could you please call us back to resolve this? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
put in touch with a very competent and attentive person, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Good!
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