Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/08/2022
Good range of products. Easy ordering and efficient delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/08/2022
efficient service and prompt delivery
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/08/2022
All seems to work ok, good e mail communication.
Only 4 stars due to the horrendous foam chip packaging that blew all over the place.. come on ultrasecure get in the modern world and ditch the plastics.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/07/2022
Great product. Fast efficient service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2022
Easy to fit and easy to use great buy
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/07/2022
Perfect for our requirements
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2022
Good equipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Order placed without problem, received quickly. Quite a bit of useful information on the site to help make a choice. Good quality-price ratio. Small disappointment with one of the remote controls that is acting up. Maybe a battery issue, to check.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comment. Please do not hesitate to contact us if the problem persists, your material is of course under warranty. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Good but missing installation.
But perfect quality-price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
The product is good, but the problem I encounter very often is that I have to open the box to restart it.
As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Delay, competence, attentive .....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Nothing to report...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
GOOD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Pleasant navigation and top commercial service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Pleasant and competent sales service that guides the customer well without forcing their hand. Quick delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
Good responsiveness
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/06/2022
Gate alarm. Good and prompt service from the company and the product does exactly as advertised. My only small negative comment would be that the screws supplied seemed to be of poor quality as every screw driver used was “ramping” and it was difficult to screw the unit securely. We replaced the screws with our own stronger ones
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2022
This is a very useful tool for the Security Patrol.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2022
The device is well made, seems robust. It triggers between 9 and 10 meters but the sound of the siren certainly does not reach the announced level. Its main interest lies in the extension of the alarm but it is necessarily exposed to remain effective which makes it vulnerable to destruction. In summary, a useful purchase as an accessory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
Available, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
All OK. A suggestion? When replacing an ordinary entrance door with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
PRODUCT COMPLIES WITH WHAT I WANTED
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Order received quickly, nothing to say, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
Good exchange with the advisor. Delivery on time, simple installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
Very responsive sales service, order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Missing a user manual for Reolink camera as the manufacturer's site is poor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2022
Very dissatisfied, I will contact customer service and see what they propose. The indoor and outdoor sirens trigger for no reason, the remote control does not stop the sirens (this happens in the middle of the night too). The cherry on the cake, after deactivating the alarm, the sirens went off again... In short, unusable alarm.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these problems, this is obviously not normal. I see that you contacted our service on April 8, to which we responded the same day. We have not had any further correspondence from you since. Could you please call us back to resolve this? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
put in touch with a very competent and attentive person, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
after-sales service improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
order, delivery, and use impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Delivered on the scheduled date and conforms to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Good after-sales service, they helped me finalize the configuration of the alarm system. It's easier when you live on-site. After 5 months of use, my installation works wonderfully, except that sometimes my remote control has false contacts. Probably due to the battery moving inside its housing, just need to secure it with silicone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Good material, delivery on time. Not 5 stars because I contacted customer service by email, but it remained unanswered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Fast and careful delivery
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