Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 02/04/2022 à 11h24 following a purchase from 20/02/2022

I will give 5 stars when my problem is resolved.

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Acheteur Vérifié

Published on 02/04/2022 à 10h27 following a purchase from 04/03/2022

After 2 months of use, the product is compliant and satisfactory. It remains to be seen if its durability is superior to the gadget products from GMS and justifies the price difference.

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Acheteur Vérifié

Published on 02/04/2022 à 09h05 following a purchase from 27/12/2021

Salespeople available, attentive, tailored responses. Reactive customer service.

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Acheteur Vérifié

Published on 02/04/2022 à 08h43 following a purchase from 23/03/2022

Product easy to install, however the connectivity between elements is moderately effective despite favorable conditions.

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Acheteur Vérifié

Published on 01/04/2022 à 22h51 following a purchase from 11/02/2022

Good product overall, a few small bugs from time to time, especially for triggering or deactivating with the remote control, but it does the job because of the high sensitivity of the motion detector and quite loud ringing. Site with a lot of choices and attentive customer service, good advice, very friendly and nice staff. I recommend

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Acheteur Vérifié

Published on 01/04/2022 à 19h31 following a purchase from 27/02/2022

Correct product, meets part of my expectations

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Acheteur Vérifié

Published on 01/04/2022 à 19h18 following a purchase from 15/01/2022

The detectors I bought do not always detect the passage of vehicles

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Acheteur Vérifié

Published on 01/04/2022 à 19h16 following a purchase from 04/03/2022

The installation of my product was very easy but the operation is incomplete

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Acheteur Vérifié

Published on 01/04/2022 à 18h35 following a purchase from 23/03/2022

Listening on the phone, very professional

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Acheteur Vérifié

Published on 01/04/2022 à 18h28 following a purchase from 16/03/2022

Very good material, a bit complicated to initialize, but the problem may come from Orange (multi sim card), but with the help of your advisors, it was able to do it! This is the 2nd one we buy in 1 month, so we are satisfied. Let's see in the long run.

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Acheteur Vérifié

Published on 01/04/2022 à 17h01 following a purchase from 08/02/2022

Very good

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Acheteur Vérifié

Published on 01/04/2022 à 16h20 following a purchase from 21/02/2022

Very good contact, order compliant and deadline respected

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Acheteur Vérifié

Published on 01/04/2022 à 14h15 following a purchase from 26/01/2022

The site is OK, the delivery is also. The doorbell works, but we can't choose the type of ringtone..

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Acheteur Vérifié

Published on 01/04/2022 à 13h58 following a purchase from 31/01/2022

SINCE THE HOSTING SITE BURNED, navigation is more complicated and the 'search' window is no longer operational, so you have to scroll through all the proposed kits to choose the one you need

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Acheteur Vérifié

Published on 01/04/2022 à 13h49 following a purchase from 28/12/2021

Call via SIM card (unlocked) never worked, after multiple attempts I give up, no big deal........

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Response from Ultra Secure (ultrasecuredirect.com) Published on 28/04/2022

Hello, In 9 out of 10 cases, the problem you are experiencing is related to the PIN code that has not been removed from the SIM card, as explained in the manual. All these devices are tested before being shipped, so it is very rare for the product to suffer a defect afterwards. Please feel free to contact us again if the problem did not come from there. Best regards, Christopher / securitemarche.fr

Acheteur Vérifié

Published on 01/04/2022 à 13h14 following a purchase from 21/02/2022

I ordered the same product three times, two years ago, last year and this year. The ringtones from last year and two years ago are of better quality (sounds) than this year's.

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Acheteur Vérifié

Published on 01/04/2022 à 13h00 following a purchase from 11/03/2022

Good after-sales service.

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Acheteur Vérifié

Published on 01/04/2022 à 12h59 following a purchase from 02/03/2022

Interesting quality-price ratio. Very easy to install. Image quality very satisfactory.

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Acheteur Vérifié

Published on 01/04/2022 à 12h53 following a purchase from 13/12/2021

Fast delivery.

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Acheteur Vérifié

Published on 01/04/2022 à 12h51 following a purchase from 14/03/2022

It is not always easy to navigate between the sections to find the desired item. But once that is done, everything becomes simpler.

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Acheteur Vérifié

Published on 29/03/2022 à 09h16 following a purchase from 13/09/2021

Good site, reliable material worked very well after a year of activity, if I had to do it again, I would order from this site.

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Acheteur Vérifié

Published on 28/03/2022 à 15h49 following a purchase from 07/08/2021

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Acheteur Vérifié

Published on 28/03/2022 à 12h33 following a purchase from 17/11/2021

Easy navigation, very good product

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Acheteur Vérifié

Published on 28/03/2022 à 12h00 following a purchase from 15/07/2021

Very good, fast shipping. Responsive customer service.

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Acheteur Vérifié

Published on 28/03/2022 à 11h37 following a purchase from 22/11/2021

The order, delivery, and commissioning everything is perfect. The only regret I have, and it is important, is that the cell has too narrow an angle. I would have preferred it to have an angle of 180 degrees to cover a wider area.

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Acheteur Vérifié

Published on 28/03/2022 à 11h26 following a purchase from 21/09/2021

very professional thank you.

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Acheteur Vérifié

Published on 28/03/2022 à 11h15 following a purchase from 06/10/2021

I often have to recharge it

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Acheteur Vérifié

Published on 28/03/2022 à 10h00 following a purchase from 10/09/2021

Impeccable

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Acheteur Vérifié

Published on 28/03/2022 à 09h24 following a purchase from 02/08/2021

Excellent service, however the system has some shortcomings that I have already reported.

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Acheteur Vérifié

Published on 23/03/2022 à 20h27 following a purchase from 13/11/2021

product conforms ..delivery within the deadlines

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Acheteur Vérifié

Published on 22/03/2022 à 21h43 following a purchase from 19/10/2021

Search not always very intuitive, but once the alarm or accessory is found, everything goes well and delivery is fast.

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Acheteur Vérifié

Published on 22/03/2022 à 21h23 following a purchase from 07/07/2021

I particularly appreciated the follow-up on my order, the responsiveness to answer our questions.

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Acheteur Vérifié

Published on 22/03/2022 à 16h13 following a purchase from 16/09/2021

Good after-sales service

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Acheteur Vérifié

Published on 22/03/2022 à 13h29 following a purchase from 12/07/2021

Everything is perfect except for the remote control whose activate button triggers too easily in my pocket. Also, the plastic keychain attachment is too fragile and breaks quite quickly

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Acheteur Vérifié

Published on 22/03/2022 à 12h36 following a purchase from 27/09/2021

Quickly delivered, very good product

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Acheteur Vérifié

Published on 22/03/2022 à 12h12 following a purchase from 11/10/2021

Super warm commercial and technical service

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Verified Buyer

Published on 21/03/2022 à 16h33 following a purchase from 14/03/2022

There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/03/2022

Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct

Verified Buyer

Published on 14/02/2022 à 15h06 following a purchase from 05/02/2022

Works well and easy to install. Just wonder how long the sticky bit will last?

Verified Buyer

Published on 02/02/2022 à 17h31 following a purchase from 26/01/2022

easy to order, value for money, customer service great, order arrived on time

Verified Buyer

Published on 06/01/2022 à 15h50 following a purchase from 29/12/2021

Poor and misleading product installation instructions for Ultrasecure 800 Long Range Gate Bell. However, telephone query to sort issue out.