Customer reviews of Ultra Secure (ultrasecuredirect.com)

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Verified Buyer

Rating: 4 out of 5

Published on 23/12/2021 à 16h14 following a purchase from 16/12/2021

REALLY PLEASED ALL ROUND. THANK YOU SO MUCH,

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Verified Buyer

Rating: 4 out of 5

Published on 23/12/2021 à 09h26 following a purchase from 14/12/2021

Was a little smaller than I anticipated . However a good product all round

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 16h29 following a purchase from 18/05/2021

Everything conforms to the order and everything works.

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Verified Buyer

Rating: 4 out of 5

Published on 10/12/2021 à 19h02 following a purchase from 02/12/2021

Shed alarm arrived on time and complete (nothing obviously missing) Waiting to install

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/11/2021 à 07h49 following a purchase from 23/06/2021

Good contacts, responsive

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/11/2021 à 10h22 following a purchase from 28/05/2021

Good product, responsive customer service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/11/2021 à 12h31 following a purchase from 02/06/2021

Very good welcome and advice, impeccable shipping, starting up with surprises but we manage...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/11/2021 à 07h03 following a purchase from 07/06/2021

Good but it would be better if they were equipped with a flash.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/11/2021 à 06h40 following a purchase from 19/06/2021

Very good after-sales service by phone for alarm explanation.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/11/2021 à 18h02 following a purchase from 30/06/2021

Very good site, clear and complete, package received ok, very good feedback on the technicians for advice over the phone. To recommend.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/11/2021 à 14h50 following a purchase from 15/06/2021

Very good service, very responsive company, good quality/price ratio. Good functioning. Two technical remarks: 1) The system does not signal that an opening is open when you want to set the alarm. You can therefore set the alarm while a door or window is open. 2) The system signals by SMS to the person who gave the 'armed or disarmed' order, but only to the person who performed the action. If two people have access to the alarm (common in a couple), the other does not know the state of the alarm. Would it be possible for the system to send an SMS to two or more phones of the action that has just been taken?

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/11/2021 à 08h53 following a purchase from 19/05/2021

Good but does not ring when the weather is overcast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/11/2021 à 18h16 following a purchase from 22/03/2021

Request taken seriously. Product meets expectations. OK

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/11/2021 à 12h55 following a purchase from 08/06/2021

Professional and quick

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/11/2021 à 11h48 following a purchase from 15/05/2021

good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/11/2021 à 22h57 following a purchase from 12/04/2021

I was able to exchange with customer service before proceeding with the purchase of my detector. The explanations were clear and helped me make my choice.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/11/2021 à 11h21 following a purchase from 03/05/2021

Everything is fine for now. Good product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/11/2021 à 18h11 following a purchase from 10/04/2021

very satisfying

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Verified Buyer

Rating: 4 out of 5

Published on 03/11/2021 à 21h26 following a purchase from 27/10/2021

Easy navigation of site to find the product ordered. Good communication from Ultrasecuredirect to keep me updated on progress of order. Prompt delivery of product which was received in good order.

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Verified Buyer

Rating: 4 out of 5

Published on 02/11/2021 à 20h57 following a purchase from 19/10/2021

Navigation on site was easy and the packaging and delivery very good.
Setting up the 'sensor' and 'receiver' was straightforward.
2 problems: I ordered 2 sets of the system - with one set the receiver occasionally alarms but there is no one and nothing to be seen near the 'sensor'.
I suspect it may be set off by birds and I have moved the location of the sensor.
With both sets the volume of the receiver, though turned to full, cannot be heard if there is some background noise.
Apart from these I am quite pleased with the product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2021 à 17h05 following a purchase from 26/01/2021

Product functioning normally. I had a false alarm twice.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2021 à 09h01 following a purchase from 05/02/2021

I am very satisfied with the purchased product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2021 à 08h24 following a purchase from 25/02/2021

Fast service, good product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/10/2021 à 08h48 following a purchase from 24/12/2020

Effective long-distance radio system that meets specifications.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/10/2021 à 08h33 following a purchase from 30/12/2020

Good phone support, satisfactory service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/10/2021 à 11h38 following a purchase from 14/02/2021

The equipment is good but we have a lot of trouble getting the second bell to work and I don't know what to intervene on

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/10/2021 à 22h08 following a purchase from 10/02/2021

Satisfied with my order and the products received.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2021 à 10h29 following a purchase from 07/01/2021

Good, no problems to report. Very detailed site!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 20h04 following a purchase from 28/12/2020

Very good telephone service, pleasant, competent and fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 20h02 following a purchase from 11/01/2021

Satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 18h47 following a purchase from 11/02/2021

After-sales and commercial services are good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 18h11 following a purchase from 04/02/2021

Second purchase from this supplier and no problems, everything works.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 18h00 following a purchase from 16/01/2021

Very responsive, easily answering the phone

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2021 à 10h13 following a purchase from 21/12/2020

Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.

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Verified Buyer

Rating: 4 out of 5

Published on 20/10/2021 à 13h52 following a purchase from 12/10/2021

Easy site to navigate, order received within two days of order. Had to phone for a missing SD card from the order and this was received the next day.

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Verified Buyer

Rating: 4 out of 5

Published on 11/10/2021 à 19h26 following a purchase from 03/10/2021

Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.

Response from Ultra Secure (ultrasecuredirect.com) Published on 18/10/2021

Dear Ashley
Thank you for the review and comment, we were using recycled internal packaging up to a few months ago, but our supplier like many others has (and is) experiencing terrible supply chain problems. We will for sure revert back to recycled packaging as soon as it is possible.
Best Regards
Mark

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Verified Buyer

Rating: 4 out of 5

Published on 05/10/2021 à 15h29 following a purchase from 24/09/2021

Very good but we have not fitted it yet as we have only just moved in

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Verified Buyer

Rating: 4 out of 5

Published on 05/10/2021 à 00h46 following a purchase from 26/09/2021

Good value, looks good, a bit more flexible would have been better

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Verified Buyer

Rating: 4 out of 5

Published on 04/10/2021 à 13h44 following a purchase from 27/09/2021

The site was very clear to use, I spoke to a staff member and they were most helpful.

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Verified Buyer

Rating: 4 out of 5

Published on 30/09/2021 à 16h32 following a purchase from 22/09/2021

It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is