English 
V
Rating: 4 out of 5
Arrived on time and was bigger and heavier than I expected so well pleased
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1 and 4 stars
Reset filtersV
Rating: 4 out of 5
Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.
V
Rating: 4 out of 5
Quick service, promptly delivered.
V
Rating: 4 out of 5
Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere
V
Rating: 4 out of 5
So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.
V
Rating: 1 out of 5
Too expensive for a small item especially the postage.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, we are sorry you do not like the shipping charge of £4.95 for orders under £75, we have tried to make this as clear as possible on the website before purchasing. Our delivery costs are currently under constant strain from all suppliers (increasing in some cases weekly), due to all the issues caused by the Pandemic & Brexit. When these prices become more stable we will review to options.
Best Regards
Mark
Thank you for the review, we are sorry you do not like the shipping charge of £4.95 for orders under £75, we have tried to make this as clear as possible on the website before purchasing. Our delivery costs are currently under constant strain from all suppliers (increasing in some cases weekly), due to all the issues caused by the Pandemic & Brexit. When these prices become more stable we will review to options.
Best Regards
Mark
V
Rating: 4 out of 5
Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.
V
Rating: 4 out of 5
Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.
V
Rating: 4 out of 5
An excellent product and great support from customer care team to a couple of questions.
V
Rating: 4 out of 5
everything came as ordered and on time
V
Rating: 4 out of 5
Products easy to find on website and product information good. Prompt delivery and alarm worked out of box. Too early to comment on reliability but so far so good.
V
Rating: 4 out of 5
good done the job
V
Rating: 4 out of 5
Good product promptly delivered - minor issue with order swiftly corrected by really friendly team
V
Rating: 4 out of 5
Delivery was really fast. Installation was very easy. Works exactly as expected.
V
Rating: 4 out of 5
Fine
V
Rating: 4 out of 5
Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.
V
Rating: 4 out of 5
More money than I thought but f/class c/Service
V
Rating: 1 out of 5
The product is very badly made. The fixing bracket just broke. On the recent purchase of the GDM Alarm, I am very unhappy with the 'manual'. The Website quotes that a CD Rom with the manual is part of the order. No such thing existed. A printed manual was part of the order but the manual is appalling. A very poor translation of Chinese, much of which doesn't make sense, hopeless illlustrations and when I queried one point I was told the manual supplied WAS OUT OF DATE! (I have the record of the email response!) A hugely poor service; might be a useful product if you could make sense of it. Be very careful.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Gaspar
Thank you for taking the time out to leave us the review, we do read them all.
Please accept our apologies that the level of service received on this occasion has not met with your expectations.
Please contact us directly by email ([email protected]) or telephone (01604 589414) to give us the opportunity to resolve the issue with the fixing bracket and we will be happy to guide you through anything you are uncertain about with regards to your Alarm system.
We look forward to hearing from you.
Regards
Mark
Thank you for taking the time out to leave us the review, we do read them all.
Please accept our apologies that the level of service received on this occasion has not met with your expectations.
Please contact us directly by email ([email protected]) or telephone (01604 589414) to give us the opportunity to resolve the issue with the fixing bracket and we will be happy to guide you through anything you are uncertain about with regards to your Alarm system.
We look forward to hearing from you.
Regards
Mark
V
Rating: 4 out of 5
Looks of good quality and size. Looks like it will do the job.
V
Rating: 4 out of 5
Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!
V
Rating: 4 out of 5
Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.
V
Rating: 4 out of 5
Good service!
V
Rating: 4 out of 5
Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.
V
Rating: 4 out of 5
Prompt and efficient delivery of a good quality, robust product.
V
Rating: 4 out of 5
Buying my SIM card was a breeze I received it very quickly, some of the activation was somewhat difficult. This SIM was for an alarm system so having to trigger the system every six months to keep it alive is somewhat of a Inconvenience but it worked very well and replaced the current 3E SIM which was absolutely useless
V
Rating: 4 out of 5
A positive experience, considering I was a complete novice at buying this type of equipment. I phoned the company as I had a few queries with regard to whether this product was suitable for our needs and was guided by a very nice and knowledgeable man. The alarm has proved to be the correct product for alerting us to anyone entering or leaving the premises. Many thanks to UltraSecure Direct. I would definitely use them again for security products.
V
Rating: 4 out of 5
Delivery was very quick. Everything worked as advertised. Sadly it was made in China
V
Rating: 4 out of 5
Have added to my alarm system in recent weeks. Good system, easy to set up. Relatively cheap, seems to be working ok.
A
Rating: 4 out of 5
Very good, small billing issue quickly resolved
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A
Rating: 4 out of 5
Very well received central unit. Easy to install but 2 negative points: plastic envelope (aluminum would be a big plus) that scratches too easily; quite petty not to have a timer of 10 to 30 seconds for remote opening, very very unfortunate....
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Salesperson up to the task and fast delivery!
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A
Rating: 4 out of 5
Order received on time. However, I had specifically requested not pink but another color, and as a result, I received pink. It was for a little boy who doesn't want to use it because it's too flashy. Too bad.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The device works correctly and delivery without problems.
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
Translated reviews
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
A
Rating: 4 out of 5
Not very responsive to emails. I wanted to be sure that my camera and alarm could work with the Belgian network.. It works very well, I am happy with my purchase.
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A
Rating: 4 out of 5
reliable material, too bad the detector's flashing light raises the suspicions of the thief
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A
Rating: 4 out of 5
Material received quickly, perfect packaging. No issues with the flow. Top.
Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
Translated reviews
Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
A
Rating: 4 out of 5
good and in line with expectations
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A
Rating: 4 out of 5
Product in accordance with the order, receipt received quickly. But the triggering is sometimes sensitive
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A
Rating: 4 out of 5
Fast shipping of the order and it met my expectations, but the service is difficult to contact by phone.
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