Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/12/2022
Process from ordering to delivery was seamless and fault free.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/11/2022
The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2022
Perfect, great service, easy and quick to contact
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/11/2022
All the information provided was clear and accurate
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/11/2022
Good product with excellent technical support.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/11/2022
Great service and Great product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2022
Good delivery time great product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2022
The site was esy to navigate. Delivery prompt.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/11/2022
Excellent service and constant communication up to point of delivery
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/11/2022
Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/11/2022
Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2022
Good product,excellent service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/11/2022
So far-excellent. Mind you, I have not attempted installation yet!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/11/2022
Easy to use very positive
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 08/11/2022
Great service and product, would defiantly use again.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/11/2022
I purchased an alarm to go inside my beach hut which would contact my mobile when activated. Easy to install and does exactly what it said it would do. Excellent before and after sales service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/11/2022
We purchased an infra red battery operated wireless security sensor to monitor traffic entering our property. It arrived safely and well packaged. We were not in when it was delivered but organised, via the website, to have the parcel left in our porch, which is where we found it.
Very easy to use and would definitely recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 03/11/2022
Rely wady site to navigate. Really impressed with delivery, earlier than advised.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/11/2022
Over the moon with this sensor alarm, it was so easy to set up and works brilliantly
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/11/2022
Great product , arrived quickly and easy to use .
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/10/2022
Brilliant
Looks the thing
and is very sturdy and simple to put up
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/10/2022
10 out of 10 very good ??
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/10/2022
Very pleased with service, fast delivery and item arrived well packaged will definitely use again.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/10/2022
Very clear website, good ordering process, delivery faster than we expected. Thank you
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/10/2022
Prompt delivery of a quality product.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/10/2022
Great service
Would highly recommend
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/10/2022
easy ordering and safe,quick delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2022
Good selection. Product easy to fit and use.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2022
Ordering my security post online was very easy ,good price,arrived on time, installed and just what was required,going to order another one shortly.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/10/2022
I purchased this item with ease was informed when it was dispatched I can highly recommend this company to anyone
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/10/2022
Very easy to use site and informative. Good quality products, efficient and fast service and delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/10/2022
After browsing through the website and noticing the product I was interested in was out of stock I rang the contact number and given an alternative product that covered all my requirements. After ordering the product it arrived the following day on the free of charge standard delivery. Fantastic. The product looks sturdy and up to the job and from unboxing it, It was installed by myself and working in just over 1hour. In numerous tests all positive I now have piece of mind at night. Can't thank you guys enough delivering quality products at very competitive prices. Well done. Already recommending to family and friends.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/10/2022
Excellent, promptly answered my email, and received next day del for my order!
Definitely recommend, we have used this company before and have always been helpful
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/10/2022
Parts ordered on line arrived within days and were exactly as described, no complaints.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/10/2022
Alarm works well easy to fit
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2022
Ultrasecure are very helpful, always answer the phone promptly, sell good products with rapid delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2022
Fantastic service from the Ultra Secure Direct team. Would definitely recommend.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/08/2022
Good service. The product gives a real sense of safety just knowing it's there. Everyone should carry one of these personal alarms.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2022
Excellent. Great service.
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