English 
V
Rating: 5 out of 5
Great pre-sales support on the phone. Haven't installed as yet, but product looks to be well made and robust.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1 and 5 stars
Reset filtersV
Rating: 5 out of 5
Excellent product, with an installed SIM, this can call your phone if someone enters your property,
no-brainer!
V
Rating: 5 out of 5
Very good
V
Rating: 5 out of 5
Excellent service.
V
Rating: 5 out of 5
I had bought an intercom, external aerial and call unit from them before. Upon needing a second caller handset, I couldn't find it on their web-site, so I rang them and was directed to the correct unit immediately, which arrived the following day. Great service.
V
Rating: 5 out of 5
product arrived in good condition and on time
V
Rating: 5 out of 5
excellent service
V
Rating: 5 out of 5
Excellent product, would definitely use again..prompt service as well.
V
Rating: 5 out of 5
More than satisfied with the delivery and customer services
V
Rating: 5 out of 5
Helpful company and good advice/phone support.
V
Rating: 5 out of 5
Great service and very helpful.
V
Rating: 5 out of 5
Helpfull.
Knowledgable.
To the point.
Quick.
Easy.
I keep coming back.
What more do I need to say?
Knowledgable.
To the point.
Quick.
Easy.
I keep coming back.
What more do I need to say?
V
Rating: 5 out of 5
The order was packaged and out for delivery the same day it was ordered and arrived securely within 24 hours. The products are robust and will last a life time.
V
Rating: 5 out of 5
Reall good Communication very helpful
V
Rating: 5 out of 5
Love the product and they seem to work and delivered quickly as well
V
Rating: 5 out of 5
Excellent service and quality product.
V
Rating: 5 out of 5
very efficient in dealing with my request and supplying my new battery
V
Rating: 5 out of 5
My items were out of stock but I was contacted and offered alternatives at the same price. Arrived the next day. Great service.
V
Rating: 5 out of 5
I originally bought a BT PIR & Remote Control Alarm System (Non-GSM) with a remote alarm and external solar alarm for my shed 3 years ago. after the annual battery change the PIR refused to set, it paired with the remote but would not switch on or off. I ordered a replacement item which was delivered to a UK address in very quick time. I have yet to install the replacement as I live in Italy and have yet to receive it from my intermediary.
I do like the products, the alarms are easy to install, loud and, up until recently, all parts have functioned correctly when required.
My only criticism are the costs on the EU site, these are disproportionately high, considering the recent exchange rates, and the postage and packaging charges are excessively high.
I do like the products, the alarms are easy to install, loud and, up until recently, all parts have functioned correctly when required.
My only criticism are the costs on the EU site, these are disproportionately high, considering the recent exchange rates, and the postage and packaging charges are excessively high.
V
Rating: 5 out of 5
Equipment of good quality, well packaged and accompanied by clear instructions. Currently working well.
V
Rating: 5 out of 5
Everything was good
V
Rating: 5 out of 5
Excellent as always!
V
Rating: 5 out of 5
Great service, fast delivery. Technical assistance buy phone or email. Have used a couple times. Recommended.
V
Rating: 5 out of 5
Excellent service with prompt delivery.
V
Rating: 5 out of 5
Great product from a professional and helpful company.Always on hand to provide help and advice throughout their range of security and safety equipment.
V
Rating: 5 out of 5
I contacted the technical support team for some advice before deciding to purchase. They were very helpful and friendly with excellent product knowledge and advice. My order arrived really quickly, 100% satisfaction couldn't ask for any more.
V
Rating: 5 out of 5
Absolutely perfect and just what I wanted. Now feel more secure.
Will be ordering again in the future.
Many thanks
Will be ordering again in the future.
Many thanks
V
Rating: 5 out of 5
EXCELLENT
V
Rating: 5 out of 5
Excellent service again!
V
Rating: 5 out of 5
Brilliant service and good products. If they prove reliable - and hopefully they will given the 2 year guarantee - I would increase that to excellent products.
V
Rating: 5 out of 5
Great item
V
Rating: 5 out of 5
Products arrived very promptly and are exactly as described. Dummy cameras which look authentic at a great price.
V
Rating: 5 out of 5
Good company very friendly and helpful
V
Rating: 5 out of 5
I am impressed with service and prices.
V
Rating: 5 out of 5
Excellent customer service and advice
V
Rating: 5 out of 5
Just the right product supplied swiftly without hassle excellent service
V
Rating: 5 out of 5
Very quick to answer the phone for any questions, product shipped quickly
V
Rating: 5 out of 5
Excellent service - quick and helpful advice on what kit was best for my needs - all Bluetooth kit sent paired, ready for me to use - very quick delivery.
Equipment seems good, though alarm remote control seems rather "light touch" and can accidentally "set" alarm with minimal pressure if in pocket - otherwise all very good.
I'd happily recommend and use Ultra Secure Direct again
Equipment seems good, though alarm remote control seems rather "light touch" and can accidentally "set" alarm with minimal pressure if in pocket - otherwise all very good.
I'd happily recommend and use Ultra Secure Direct again
A
Rating: 5 out of 5
Companies always listening, top customer service, and especially always with good advice, I recommend without hesitation.
Translated reviews
A
Rating: 5 out of 5
Very good and good advice.
Translated reviews