Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

1 star review

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Verified Buyer

Published on 30/10/2018 à 12h07 following a purchase from 17/10/2018

Unit is too complicated to set up. I binned it

Response from Ultra Secure (ultrasecuredirect.com) Published on 30/10/2018

Dear Sirs
I am sorry you could not program the KP GSM Temperature & Power Status Alert, the process is done by sending the unit SMS Messages, we do have technical staff available on the Telephone & Email if you needed help.

Acheteur Vérifié

Published on 26/07/2018 à 09h24 following a purchase from 05/06/2018

Alarm product useless, triggers for no reason. Not to be recommended.

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 01/08/2018

Hello,

Sorry for the inconvenience encountered. Despite the tests carried out before shipment, it is possible that a product is defective (it remains electronics) but of course under warranty and therefore the item will be replaced if necessary.
However, I assure you, it is much more often a simple installation problem that can potentially be resolved directly by phone.
I cannot find any exchange with our services to solve the problem (neither email nor call), have you tried to contact us? Obviously, without that, we cannot help you. My technician colleagues can assist you at 09 72 30 88 88 from Monday to Friday from 9 am to 6 pm (non-premium rate number) at your convenience, do not hesitate!

Remaining personally at your disposal if necessary.

Best regards,
Christopher
Ultra Secure France / Security Market

Acheteur Vérifié

Published on 10/05/2018 à 14h05 following a purchase from 10/02/2018

Bad products. Very unreliable detector mounting (look at what you sell to fix the detector). Sound beep too loud (we are not deaf). The remote control is either not suitable for the keychain or broke on the first day in my pocket. So bad product bad design. Best regards

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 11/05/2018

Dear customer, Sorry for your feelings regarding this product. However, we sell a significant number and have very good customer feedback. However, every comment is important to us and we strive to continuously improve our catalog, so we will pass this information on to the manufacturer. Please know that, in the face of your dissatisfaction, you had 30 days to return the merchandise for a refund. This is the guarantee our company offers to avoid any unhappy customer (everyone has different expectations and needs). Regarding the mounting - it is true that these small screws must be handled with care, otherwise the mounting can become too loose. Do not hesitate to contact our workshop, they may be able to provide you with a replacement support if necessary. These devices remain inexpensive, this must be taken into account. Regarding the beep - this is very subjective, some customers find it not loud enough, others do not want any beep. It all depends on each person's use, I suppose. In the face of mass feedback, we are modifying the product, but that is not the case here. Other products in our catalog may be suitable if necessary, again do not hesitate to consult us to discuss your needs. Regarding the remote control - I have never heard any comments regarding the keychain. Perhaps yours was weakened? I see you have 3 remote controls, do the others have the same characteristic? I think that overall this product remains a (very) good value for money, but the low cost can sometimes require some concessions. I hope nevertheless that this alarm remains usable (you did not mention this), otherwise do not hesitate to contact our services to look for a more suitable exchange, we will be happy to guide you. Best regards, Christopher securitemarche.fr

Verified Buyer

Published on 04/12/2017 à 17h25 following a purchase from 24/11/2017

The product was nowhere near the level that was suggested. They are labelled as rapid deployment cameras as used by the police and councils - when they turned up they were useless, poor shoddy pieces of equipment and overpriced by several hundred pounds. All a lie, be very careful if you buy from here, nothing is as it says.

Response from Ultra Secure (ultrasecuredirect.com) Published on 04/12/2017

Dear Sir
I am sorry you have not got on with this Camera, these Battery Powered Cameras are used by many Councils and Police Forces, and images from these Cameras have successfully gone to Court from at least one Council that we know about. The Camera has many settings to experiment with to suit different applications, I am not sure what you couldn't get to work. We have had many customers over the years returning to purchase additional Cameras and we have been selling them for many years now. We have purchased scores of similar and cheaper models to test over the last few years only to experience problems with MMS settings on nearly all of them. Did you contact our technical staff to discuss what is not working for you, they are available by email or telephone.

Acheteur Vérifié

Published on 01/06/2017 à 20h17 following a purchase from 02/03/2017

IF the people are good advisors and serious, the product is not up to par. The detector triggers at the slightest wind when it is supposed not to react to moving vegetation. Now it works when it wants even though the batteries have been checked. Disappointing purchase

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 02/06/2017

Hello Sir,

Please excuse us for this inconvenience.
Have you tried to contact us? I cannot find any record of a call from the number that was on the order.
Please know that these products are very reliable, we sell a significant quantity throughout the year and customers are satisfied (see reviews in general). But it is important to install the product correctly, which is why our service is here to guide you through the process.

Another important piece of information: it is not our policy to leave a customer with a product they cannot use. We have a sufficiently wide range to offer you something more suitable if the one you ordered does not fit (this can happen). And in the extreme case, we prefer to refund you.
The ultimate goal is to satisfy 100% of customers.

The best thing is to call our workshop so they can understand and give you installation advice.
We are available from Monday to Friday from 9 am to 6 pm non-stop at 09 72 30 88 88 (non-premium number).

I remain personally at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Verified Buyer

Published on 04/03/2017 à 13h02 following a purchase from 23/02/2017

Cheep feel and look

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/03/2017

Dear Stephen
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.