English 
C
Rating: 2 out of 5
I didn't think it was so complicated, the phone information was more than mediocre, I will remember this
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 831 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
2 star reviews
Reset filtersP
Rating: 2 out of 5
The alarm volume is very low, I have the same one for several years the volume is much louder
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F
Rating: 2 out of 5
Unclear item description. Does not meet expectations
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J
Rating: 2 out of 5
Proposed for 600m, it struggles to be operational at 50 meters. Does not go through solid walls
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T
Rating: 2 out of 5
Very disappointed with the tar-coated anchor system. Anchors that do not hold properly, move and do not work... Had to take something else
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M
Rating: 2 out of 5
Siren seems to be ineffective...
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R
Rating: 2 out of 5
Nothing works, I called the indicated number, >>> nothing, no one to talk to. The doorbell button does not connect to the receiver. I disassembled the doorbell and put the battery in the other way > nothing. No polarity indication on the battery either.
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P
Rating: 2 out of 5
Defective remote control after 3 days
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C
Rating: 2 out of 5
The remote controls do not work properly
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P
Rating: 2 out of 5
The product is fine. Your delivery service is not. Your couriers DPD failed to deliver twice despite the fact that I stayed home all day on both days when they said they would come. They simply didn't bother and made no effort to contact me. The only way I could get the item was to request a delivery to a local pickup point. Hopeless and useless. You should use another company.
V
Rating: 2 out of 5
The item came with the wrong instructions. I've just put the item aside and let it. The ring alarm sounds so cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Good Morning Sir, Many thanks for your feedback, Although we do prepare many of our systems prior to sending out to customers, We do try to ensure that all our systems are sent with specific instructions, your system should have had a set of receiver instructions and door contact installation instructions/pictures included and we do apologies if this was missing. If you could drop us an email into [email protected], we will be happy to send these over to you. The receiver does have a choice of 32 different sounds available, and hopefully you will be able to find a tune that suits, if however, you are not satisfied with the product, please do return it to us and we will process a refund accordingly. Hope this helps Kind regards Stuart
V
Rating: 2 out of 5
Was only able to link once and when the alarm sounds it's so quiet I was told to remove it by the customer
Response from Ultra Secure (ultrasecuredirect.com)
Good morning Paul, Many thanks for your review and we are sorry that this did not match your customers requirements. I can see from the order details that you had the DA600 door alert with flashing strobe system, and although the receiver does have adjustable volume, it may not be loud enough in a noisy environment but it would be possible to connect a buzzer or siren to the receiver (similar to the flashing strobe). Please do contact us by email should you require any further assistance with setting the system up in this way. Alternatively, please return the units to us and we will process a refund accordingly. Hope this helps Kind regards Stuart
V
Rating: 2 out of 5
I've bought numerous bollards from you. And this time I purchased 2 and they weee sent to the wrong address and luckily I located them myself but, I also lost out on lj eg as the day I was supposed to fit them had passed. And I had to give a discount.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for sharing your feedback. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. The tracking information provided from the courier appears to show that this was delivered to a neighbour and we are sorry that they do not appear to have followed their own processes with regards to notifying you of their actions and leaving a card with the required information. Please do accept our apologies for any inconvenience that this has caused, and we do hope you will give us a chance to do better in the future. Kind regards Stuart
V
Rating: 2 out of 5
It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark
A
Rating: 2 out of 5
I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr
V
Rating: 2 out of 5
DREADFUL CHINESE INSTRUCTIONS ON SMALL BIT OF PAPER TRANSLATED SO DIFFICULT TO UNDERSTAND. I still don't know why my alarm won't flash when the sos button is pressed . I have to keep contacting this firm . The instructions don't tell you to remove rubber bung to access on switch but tell you to take clear cover off with loads of tiny screws . Might be a UK company but they are selling cheap Chinese rubbish alarms and I bought 2 !
Whole thing been a lot of aggro
Whole thing been a lot of aggro
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs We apologise that we accidently left the manufacturers instructions in the box, we did include our own A4 Instructions that would have been attached to your VAT Receipt, we should have only sent these. We are very sorry for the inconvenience this has caused. Best Regards Mark
V
Rating: 2 out of 5
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
A
Rating: 2 out of 5
The operation is very random!! Very often, I do not see any external camera, sometimes only 1 (out of 2), rarely both at the same time. However, the Ultracam control box (visible from the cameras and 15m away from them, without obstacles) is located on the roof for better reception of the 4G antenna (located 1000m away). Disappointing!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for the problems encountered. I see that in the meantime a technician has provided you with advice and is currently waiting for your feedback. Being close to our premises, do not hesitate to come by with your equipment, this will allow us to diagnose more easily. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 2 out of 5
Delivery within 10 days
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, See your tracking: https://trace.dpd.fr/fr/trace/2500443153036585/044/18231 Order placed: 25/01/2021 (10:42) Order shipped: 25/01/2021 (17:03) Package arrived at the relay point: 27/01/2021 (12:27) Package picked up: 27/01/2021 (14:46) Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Rating: 2 out of 5
I had a problem mounting the PRI in that with the rubber cover in place the adjustable ball joint could not be tightened sufficiently to lock the mounting. The PRI would always tilt to its lowest position. I telephoned your technical dept seeking advice and was informed that I needed to get a thicker piece of rubber to replace the friction rubber washer supplied and that this problem had not come to light before. I was quite aghast at this being expected to modify a new piece of equipment! I said that if the parts supplied were indeed defective then these should be replaced by correctly operating parts. The operative then agreed to supply new parts, however to date these have not been received meaning that it is impossible for the equipment to be properly installed. AN URGENT REPLY WOULD BE APPRECIATED CONCERNING THE SUPPLY OF THE DEFECTIVE MOUNTINGS
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Butler
We are sorry for your problem, I can confirm that replacement brackets were despatched to you on the day of your conversation with our technical staff, we are very sorry that the postal service appears to have let us down and were slow, we believe you have now received them, obviously please contact us if you have any further problems.
Once again our apologies for your inconvenience.
Best Regards
Mark
We are sorry for your problem, I can confirm that replacement brackets were despatched to you on the day of your conversation with our technical staff, we are very sorry that the postal service appears to have let us down and were slow, we believe you have now received them, obviously please contact us if you have any further problems.
Once again our apologies for your inconvenience.
Best Regards
Mark
V
Rating: 2 out of 5
Very sorry that the system did not work but have been offered a replacement. Good exchange with Technical Dept.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Neville
Thank you for taking the time out to do the review, I am sorry you had an initial problem but I am pleased our technical department have resolved the issues. We sell hundreds of products each month and try our best to check each one before despatching, but occasionally a fault will occur, when is does our main aim is always to resolve the issue as fast and smooth as possible.
Once again, sorry for your inconvenience,
Regards
Mark
Thank you for taking the time out to do the review, I am sorry you had an initial problem but I am pleased our technical department have resolved the issues. We sell hundreds of products each month and try our best to check each one before despatching, but occasionally a fault will occur, when is does our main aim is always to resolve the issue as fast and smooth as possible.
Once again, sorry for your inconvenience,
Regards
Mark
V
Rating: 2 out of 5
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
A
Rating: 2 out of 5
Hello, Sorry for the inconveniences suffered. Unfortunately, I do not fully understand your message, I invite you to call us directly at 09 72 30 88 88 and we will be happy to help you resolve these issues. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very competent, available and responsive staff.
V
Rating: 2 out of 5
not particularly helpful pre purchase on the phone with reassurance and talking about setting up and deployment, but i went ahead and spent over £900 on a plug and play break beam system. have issues not being able to program the sim card myself and still not fixed. Eager to take my money, not so eager to fix my niggling problem. the system however is up and running and am happy with its function in our rural small holding
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Fry
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
A
Rating: 2 out of 5
gsm alarm power failure product: not very reliable compared to smartphone connection.
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Translated reviews
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Rating: 2 out of 5
The sensors inside and out were incapable of communicating with the siren box on front of the building. I found that only when the sensors were able to "see" the siren were they able to communicate. Otherwise the team were helpful but system a waste of money.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs,
I am sorry you couldn't get the Wireless range between the Sensors and your desired location for the Siren Controller Box, unfortunately one can never be 100% sure with regards to Wireless Signals, we advertise actual distances (line of sight) which have all been tested and confirmed by us before adding them to our range of products. But it is impossible to know what may hinder this, it can be the nature of the construction, hidden cables or steel in walls, wi-fi and consumer box locations, even external influences. It would probably be possible for you to add a secondary Siren to this Alarm Kit, the first Siren could then bounce a signal to a second Siren at the front of the house. Please contact us if you want to discuss this option (01604 589414, option 1, or email [email protected])
I am sorry you couldn't get the Wireless range between the Sensors and your desired location for the Siren Controller Box, unfortunately one can never be 100% sure with regards to Wireless Signals, we advertise actual distances (line of sight) which have all been tested and confirmed by us before adding them to our range of products. But it is impossible to know what may hinder this, it can be the nature of the construction, hidden cables or steel in walls, wi-fi and consumer box locations, even external influences. It would probably be possible for you to add a secondary Siren to this Alarm Kit, the first Siren could then bounce a signal to a second Siren at the front of the house. Please contact us if you want to discuss this option (01604 589414, option 1, or email [email protected])
A
Rating: 2 out of 5
The device works very poorly. The intercom works more or less audibly, once the door release is activated, the intercom keeps its light on, but no longer communicates. It is imperative to cut the power to be able to use it again. Not to mention that the purchase does not specify that an external 12VDC power supply is necessary. In this case, why provide batteries... I strongly recommend not to buy this product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feedback which is clearly very negative. I would like to provide you with answers on several points: - Battery operation only: Yes, I confirm that this is possible, no doubt about it, the plate is made for it and many of our customers use it this way. The autonomy is even excellent with a lifespan of about 18 months. However, I can confirm that the battery-powered plate will only deliver a dry contact (this is clearly indicated on the product sheet). If you want to trigger a latch that is not powered itself, then you must necessarily provide a power supply since the batteries (6v) will be too weak. On batteries, only a motorized gate or an element with its own power supply can be controlled. Sorry if there was confusion on this point. - The light that stays on and the need to cut the power This is typically related to a power supply that is too weak, you need at least 2A and sometimes up to 5A depending on the latch you want to control. Without this, the plate goes into fault mode to signal the error. Nothing very serious, just adapt the power supply transformer used and the problem will be solved. All these answers could have been provided to you directly by phone, just call us, our technicians are at your disposal, free of charge. Remaining at your service. Best regards, Christopher Security Market / Ultra Secure France
A
Rating: 2 out of 5
The detector does not trigger quickly.
Disappointed with the product.
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Disappointed with the product.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
V
Rating: 2 out of 5
I have made 2 enquirers about returning goods and have yet to receive an answer
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
I am sorry for your problem with communication, I have checked our emails and there is no history of these return requests, I have even checked Spam, I would really like to know how and when you tried contacting us, as we always answer emails when we see them.
Regarding the return, our website is very clear that you can return goods from 30 days of purchase if you change your mind, please return the goods to the address on the website or the top of your invoice with a covering note.
We look forward to your reply as to how you tried contacting us, because if there is a technical issue somewhere we want to repair it.
Regards
Mark
I am sorry for your problem with communication, I have checked our emails and there is no history of these return requests, I have even checked Spam, I would really like to know how and when you tried contacting us, as we always answer emails when we see them.
Regarding the return, our website is very clear that you can return goods from 30 days of purchase if you change your mind, please return the goods to the address on the website or the top of your invoice with a covering note.
We look forward to your reply as to how you tried contacting us, because if there is a technical issue somewhere we want to repair it.
Regards
Mark
A
Rating: 2 out of 5
First, the forgetting of part of the items was quickly returned. Otherwise, one of the alarms does not work properly. Needs improvement.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.
Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.
The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.
Best regards,
Christopher
Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.
Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.
The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.
Best regards,
Christopher
A
Rating: 2 out of 5
I ordered a battery-powered doorbell. I received the package well, but after checking the material, it turned out:
1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen
2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
Translated reviews
1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen
2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
First of all, thank you for your order, and sorry for the inconvenience caused.
Regarding the battery, this is not normal, I will ask our workshop to contact you about this.
Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).
Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.
Best regards,
Christopher
First of all, thank you for your order, and sorry for the inconvenience caused.
Regarding the battery, this is not normal, I will ask our workshop to contact you about this.
Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).
Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.
Best regards,
Christopher
V
Rating: 2 out of 5
Apart the fact that I have received my package...service and delivery was terrible...I have not received any calls when the guy showed up at the door, despite the fact that I was home and there is no option to call anyone and help me about it. I had to change the option on the website to receive the package somewhere else and wait for another day just because it was hard for your guy to give me a call. I understand that you are always on the road and you have to make other deliveries, but it doesn't take more than 1 minute to show your customers some respect. I would definetly not use this service again.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
V
Rating: 2 out of 5
I have been a customer for many years and have always been very satisfied with the products. I recently ordered a replacement sensor for my wireless security system and it was necessary to re-establish my account. I was very surprised and disappointed to receive an e-mail regarding security online which printed very clearly my password. As I had used this password for many other websites, including online banking, I had to spend some time changing the password on these sites. Not so ultrasecure !
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
V
Rating: 2 out of 5
Basically the intercom phones struggle through masonry - limited to 20m max.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
V
Rating: 2 out of 5
PIR works on the dummy dome camera but the focus doesn't appear to work. It does the job and looks good.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the feedback on this Dummy Camera, this model is a budget model at a cost of £6, but it appears from your statement there may be some variations in the operation of the PIR which we will need to check. We are pleased you like the look of the Camera, sorry if you weren't completely satisfied with this order this time.
We hope to see you again soon.
Thank you for the feedback on this Dummy Camera, this model is a budget model at a cost of £6, but it appears from your statement there may be some variations in the operation of the PIR which we will need to check. We are pleased you like the look of the Camera, sorry if you weren't completely satisfied with this order this time.
We hope to see you again soon.
A
Rating: 2 out of 5
the delivery was very long. products low quality.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr