Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 833 published reviews

5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 05/10/2018 à 07h43 following a purchase from 18/09/2018

Very professional, fast shipping, very good advisor

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Acheteur Vérifié

Published on 05/10/2018 à 07h42 following a purchase from 21/09/2018

fast delivery (48h), impeccable packaging...Thank you.
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Acheteur Vérifié

Published on 05/10/2018 à 06h34 following a purchase from 19/09/2018

Impeccable.

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Acheteur Vérifié

Published on 05/10/2018 à 02h31 following a purchase from 11/09/2018

Excellent. I recommend!

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Acheteur Vérifié

Published on 04/10/2018 à 23h06 following a purchase from 09/09/2018

Very good

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Acheteur Vérifié

Published on 04/10/2018 à 23h00 following a purchase from 14/09/2018

Very good, great follow-up and service, thank you to them.

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Verified Buyer

Published on 04/10/2018 à 22h59 following a purchase from 22/09/2018

good

Acheteur Vérifié

Published on 04/10/2018 à 22h56 following a purchase from 21/09/2018

Listening to customers

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Acheteur Vérifié

Published on 04/10/2018 à 22h56 following a purchase from 17/09/2018

Thank you for your efficiency and for following up on orders, and I highly recommend your purchases on the site. Thank you again

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Acheteur Vérifié

Published on 04/10/2018 à 22h54 following a purchase from 15/09/2018

Products conforming, sent quickly. Thank you

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Acheteur Vérifié

Published on 04/10/2018 à 22h53 following a purchase from 25/09/2018

order arrived very quickly

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Acheteur Vérifié

Published on 04/10/2018 à 22h41 following a purchase from 20/09/2018

Service and performance are perfect

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Verified Buyer

Published on 04/10/2018 à 15h33 following a purchase from 24/09/2018

Excellent and staff were extremely helpful and accommodating,

Verified Buyer

Published on 04/10/2018 à 13h05 following a purchase from 26/09/2018

Great seller. Very happy with product, and fast delivery.

Verified Buyer

Published on 03/10/2018 à 20h58 following a purchase from 24/09/2018

Very pleased with service would most defiantly use again.

Verified Buyer

Published on 03/10/2018 à 19h49 following a purchase from 24/09/2018

very good service

Verified Buyer

Published on 03/10/2018 à 13h28 following a purchase from 11/09/2018

I have had to purchase a replacement control for my caravan alarm. The control is so poorly made it only lasted a couple of months before it started playing up. The support is non existent and only implies that it is the user that is not using the equipment correctly. I will not be recommending this product to any fellow caravaners. When the new control fails I will be buying another alarm from a credible supplier.

Response from Ultra Secure (ultrasecuredirect.com) Published on 05/10/2018

Dear Mr Marshall
Sorry the Remote Control failed, having checked the records the Alarm was over a year old when you replaced the remote control, we do not know when you first reported a problem. We do have an alternative Remote Control that works with your Alarm which may suit you more, the part number is 007-0660, we would be happy for you to send this new remote control back to us and we will upgrade you to this model.
We have sold about 5000 of these Alarms now, and many customers actually recommend friends to them, so most customers have been happy, but we never like any person being unhappy. Please check the alternative model out on our website, and feel free to take up our offer of this exchange.
I hope this helps
Regards
Mark

Verified Buyer

Published on 28/09/2018 à 23h28 following a purchase from 20/09/2018

Very happy with the transaction.

Verified Buyer

Published on 28/09/2018 à 17h55 following a purchase from 03/09/2018

no problems at all

Verified Buyer

Published on 28/09/2018 à 13h19 following a purchase from 19/09/2018

First time I have used UltraSecure direct! Easy to use website speedy delivery good range of products first rate service !!!

Verified Buyer

Published on 27/09/2018 à 15h34 following a purchase from 18/09/2018

Very helpful advice before I purchased, and next day delivery after placing my order.

Verified Buyer

Published on 26/09/2018 à 13h20 following a purchase from 17/09/2018

Great products back-up with fantastic service.

Verified Buyer

Published on 25/09/2018 à 16h21 following a purchase from 15/09/2018

Product does what it says on the tin at a reasonable price + prompt service, thank you.

Acheteur Vérifié

Published on 24/09/2018 à 20h43 following a purchase from 07/09/2018

excellent feedback for the explanations regarding product information

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Acheteur Vérifié

Published on 24/09/2018 à 06h37 following a purchase from 28/08/2018

GOOD ADVICE FOLLOWING CALL

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Acheteur Vérifié

Published on 24/09/2018 à 00h08 following a purchase from 06/09/2018

Very good. The product meets my expectations

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Verified Buyer

Published on 22/09/2018 à 13h10 following a purchase from 13/09/2018

Very helpful

Verified Buyer

Published on 21/09/2018 à 16h55 following a purchase from 12/09/2018

Sales person was very helpful and suggested the best kit to carry out the job in hand. Thanks

Verified Buyer

Published on 21/09/2018 à 13h13 following a purchase from 13/09/2018

Great piece of kit, easy to set up, fast delivery.

Verified Buyer

Published on 20/09/2018 à 16h32 following a purchase from 12/09/2018

They gave prompt clear advice enabling me to quickly order the correct item for my requirements.

Acheteur Vérifié

Published on 20/09/2018 à 10h58 following a purchase from 24/08/2018

good material easy to install and simple to operate, delivery times respected

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Verified Buyer

Published on 19/09/2018 à 17h37 following a purchase from 09/09/2018

Had faulty goods, no problem when I contacted them, sent out new products free of charge... next day! Thank you

Verified Buyer

Published on 19/09/2018 à 15h58 following a purchase from 11/09/2018

Delivered next day, easy to install, haven't tried full distance but it works over 300m through some bushes and a couple of walls.

Verified Buyer

Published on 19/09/2018 à 15h32 following a purchase from 11/09/2018

Just received my second GSM battery alarm, first one still working faultlessly in a garage with no power, I bought a second one for our caravan, came next day,set up is very simple and video's on the website are very helpful.
I recommend these guys and alarms to everyone.

Verified Buyer

Published on 18/09/2018 à 18h58 following a purchase from 08/09/2018

Excellent

Verified Buyer

Published on 18/09/2018 à 18h43 following a purchase from 06/09/2018

Product as described but instruction leaflet a little difficult to follow as some details in wrong order to be of help

Acheteur Vérifié

Published on 18/09/2018 à 16h22 following a purchase from 20/08/2018

I am satisfied with the product I ordered and the installation is easy and very quick. Highly recommended.

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Verified Buyer

Published on 18/09/2018 à 15h44 following a purchase from 08/09/2018

Good quick response

Verified Buyer

Published on 18/09/2018 à 14h30 following a purchase from 10/09/2018

very quick delivery and their products are very good quality.

Acheteur Vérifié

Published on 17/09/2018 à 18h34 following a purchase from 25/07/2018

very professional

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