Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2, 3, 4 and 5 stars

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Verified Buyer

Published on 15/03/2018 à 11h04 following a purchase from 02/03/2018

very good product, prompt service

Verified Buyer

Published on 14/03/2018 à 19h33 following a purchase from 05/03/2018

excellent service.. prompt delivery..highly reccommend

Verified Buyer

Published on 14/03/2018 à 14h18 following a purchase from 05/03/2018

The alarm package (alarm, PIR and access alarms) arrived quickly and well packaged. the instructions were clear, which enable a quick and effective installation. The alarm works well and provides the coverage and access monitoring that I required.
Excellent product, so far; time will tell if it lasts as long as claimed.

Verified Buyer

Published on 13/03/2018 à 22h55 following a purchase from 03/03/2018

Spotless

Verified Buyer

Published on 13/03/2018 à 16h16 following a purchase from 03/03/2018

The product ordered is excellent and the delivery service, via DPD, outstanding. Service was prompt and efficient.

Verified Buyer

Published on 11/03/2018 à 09h24 following a purchase from 01/03/2018

Very good service

Verified Buyer

Published on 10/03/2018 à 19h33 following a purchase from 01/03/2018

speedy delivery & well packed so the item wouldn't get damaged.
the item does what it was bought to do
the down side to it is every part looks cheap & its all plastic.
the wireless remote looks like it won't last long if your not careful with it.
i'm still trying to get the siren to work when the alarms triggered .

Verified Buyer

Published on 10/03/2018 à 07h49 following a purchase from 23/02/2018

lots of choice and help[full when called

Verified Buyer

Published on 09/03/2018 à 16h54 following a purchase from 28/02/2018

Arrived quickly and well packaged.

Verified Buyer

Published on 08/03/2018 à 14h15 following a purchase from 27/02/2018

very good product and very quick delivery

Verified Buyer

Published on 07/03/2018 à 15h07 following a purchase from 23/02/2018

Quick, easy and a good price.

Verified Buyer

Published on 07/03/2018 à 14h32 following a purchase from 25/02/2018

Great service and product

Verified Buyer

Published on 06/03/2018 à 16h37 following a purchase from 23/02/2018

quick and reliable.

Verified Buyer

Published on 04/03/2018 à 19h18 following a purchase from 22/02/2018

Hi up to now a great product could not believe how quickly l got the product well done ??????????

Verified Buyer

Published on 03/03/2018 à 14h39 following a purchase from 07/02/2018

great products and service

Verified Buyer

Published on 02/03/2018 à 15h42 following a purchase from 21/02/2018

Very good worth 5 star rating

Verified Buyer

Published on 02/03/2018 à 15h09 following a purchase from 21/02/2018

Very good service.

Verified Buyer

Published on 02/03/2018 à 13h30 following a purchase from 21/02/2018

Parts arrived earlier than expected. Great service, would use again.

Acheteur Vérifié

Published on 02/03/2018 à 09h39 following a purchase from 29/11/2017

Impeccable

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Verified Buyer

Published on 01/03/2018 à 14h56 following a purchase from 21/02/2018

Website is easy to use ,no problems parcel arrived next from ordering. No problems setting up only downside is the sound on reciver isn't very loud And tunes not very good .

Verified Buyer

Published on 28/02/2018 à 14h01 following a purchase from 19/02/2018

Excellent product. Good pre- and post-sales technical support.

Verified Buyer

Published on 27/02/2018 à 18h05 following a purchase from 16/02/2018

Very good prompt delivery

Verified Buyer

Published on 27/02/2018 à 14h34 following a purchase from 19/02/2018

Great service

Verified Buyer

Published on 27/02/2018 à 13h54 following a purchase from 17/02/2018

Excellent service with fast delivery. Superb equipment.

Verified Buyer

Published on 27/02/2018 à 13h05 following a purchase from 17/02/2018

Great quality security post. Very heavy! Worth the money.

Acheteur Vérifié

Published on 26/02/2018 à 19h54 following a purchase from 18/12/2017

good price and delivery

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Acheteur Vérifié

Published on 25/02/2018 à 19h08 following a purchase from 11/12/2017

Very fast

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Verified Buyer

Published on 24/02/2018 à 14h02 following a purchase from 16/02/2018

Great site. Easy to navigate. Great product selection too.

Verified Buyer

Published on 24/02/2018 à 13h36 following a purchase from 15/02/2018

good

Acheteur Vérifié

Published on 23/02/2018 à 18h29 following a purchase from 07/01/2018

The product is excellent, delivered quickly and the site is serious.
Thank you!

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Verified Buyer

Published on 23/02/2018 à 16h48 following a purchase from 14/02/2018

Excellent

Acheteur Vérifié

Published on 22/02/2018 à 23h10 following a purchase from 21/12/2017

Thank you. Product meets my expectations. Delivery is fast with a very pleasant customer service.
Gouga

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Acheteur Vérifié

Published on 22/02/2018 à 17h41 following a purchase from 06/12/2017

The team is attentive to the customer and provides good advice, the products are effective.

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Acheteur Vérifié

Published on 22/02/2018 à 09h48 following a purchase from 30/12/2017

This is not the first order I have made on this site. Always perfect and professional, I recommend this company and I will continue to order from them if needed.

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Acheteur Vérifié

Published on 22/02/2018 à 09h06 following a purchase from 06/12/2017

Item that perfectly meets my expectations.

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Acheteur Vérifié

Published on 22/02/2018 à 06h27 following a purchase from 14/12/2017

very good

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Acheteur Vérifié

Published on 22/02/2018 à 06h00 following a purchase from 03/01/2018

1 item does not work

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Response from Ultra Secure (ultrasecuredirect.com) Published on 22/02/2018

Hello,

As discussed with my colleague on January 2, I confirm that it was agreed to exchange the defective detector.
Unfortunately, to this day, we still have not received this part and therefore cannot provide you with a solution.
As soon as received, we will obviously send you a functional element and the problem will be resolved.

Awaiting your response.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 21/02/2018 à 15h22 following a purchase from 28/12/2017

The system is great when you have a garage box without electricity, so the GSM 3G system is great, but the downside is that if someone manages to break into the garage and tears out the system and manages to destroy it before the calls come through, because you have to count 3 minutes between the trigger and the phone call, I find that very long.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 22/02/2018

Hello,

Indeed, this is a slight technical constraint of this product due to the fact that it is completely autonomous. However, 3 minutes still seems extreme (normally a delay of 30-40 seconds is observed), I unfortunately think that the network level is a bit too weak in the box and therefore the device has difficulty connecting to the network.

There is still a solution to this problem, it requires the purchase of a detector but if it can reassure you about your installation, I think it is a lesser evil.
The solution is to hide the calling device, put it on silent (without siren) and add a complementary detector that will take care of detecting the individual and sounding the alarm. Thus, in case of a break-in, the element that will be broken will be this motion detector, but it will have already sent the intrusion signal to the device that calls you, discreetly. The perpetrator will not even know that another device exists, he will think he has succeeded in disabling it, but you will still receive the phone call.
I don't know if all this was very clear, but don't hesitate to contact our services for more explanations.

Best regards,
Christopher
securitemarche.fr

Verified Buyer

Published on 21/02/2018 à 08h31 following a purchase from 11/02/2018

Easy to use, delivery very quick, no problems.

Verified Buyer

Published on 20/02/2018 à 18h47 following a purchase from 09/02/2018

Sorry to use the old saying but you really do get what you pay for. Can't rate Ultra Secure Dierect and the product enough. Alarm came all set up and programmed which national companies do not do. Would like to thank them also for advising me on the right product for the job as l could have wasted good money on another. Would highly recommend without question.