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A
Rating: 5 out of 5
Quick telephone reception by competent staff who know the product and can assist in the installation and setup of it. Nothing to complain about.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
serious, reliable
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Rating: 5 out of 5
Very good
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Rating: 4 out of 5
Order executed on time, customer service is quickly reachable by phone
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A
Rating: 4 out of 5
effective!
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Rating: 5 out of 5
Serious
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Rating: 5 out of 5
Very good, product, telephone service, fast shipping
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Rating: 5 out of 5
very good attentive staff
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A
Rating: 5 out of 5
excellent and the answers to my questions have always been very good which allowed
an installation and startup without problems.
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an installation and startup without problems.
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Rating: 5 out of 5
Very easily accessible technical sales service and very fast shipping.
Perfect.
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Perfect.
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Rating: 4 out of 5
to recommend
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Rating: 5 out of 5
Good
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Rating: 5 out of 5
Effective and fast
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Rating: 5 out of 5
I ordered and 2 days later I received my purchase without any issues.
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Rating: 4 out of 5
The site is very good. I have not yet installed the device, we will only do it in March 2018.
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Rating: 5 out of 5
Very serious and good advice
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Rating: 5 out of 5
Perfect device very well
Excellent after-sales service
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Excellent after-sales service
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Rating: 5 out of 5
Very good site. Fast delivery. I ordered a wireless intercom, works super well, despite a rather unfavorable installation configuration..Presence of an electric pole and a fairly distant gate.
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Rating: 4 out of 5
Perfect order and on time...to recommend......
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Rating: 5 out of 5
Compliant in terms of delivery time, packaging and nature of the product
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Rating: 5 out of 5
Fast delivery and easy to install
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Rating: 5 out of 5
Nothing to report, quick and serious
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Rating: 4 out of 5
Very good
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Rating: 5 out of 5
Received as expected and quickly
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Rating: 5 out of 5
Fast delivery and compliant material
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Rating: 5 out of 5
Serious site, friendly people. A remote control was missing, I called the site and the missing remote control was sent the same day. Alarm works perfectly despite an animal, there have never been any false triggers, just follow the advice and position the detector well. I highly recommend this site.
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Rating: 3 out of 5
At least 4 barriers are needed to secure an entrance with 2 positioned at 1.20, one can enter very easily without triggering the alarm.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
The received product completely meets my expectations. Fast delivery, careful packaging. Very professional site, I recommend it.
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Rating: 3 out of 5
I received a wireless siren alarm & outdoor motion detector (F005-3820).
The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche.
In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement.
I have been in contact with your technical services since the date of delivery.
Best regards,
Jean-Pierre Houdard
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The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche.
In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement.
I have been in contact with your technical services since the date of delivery.
Best regards,
Jean-Pierre Houdard
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir,
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
Additional remote controls, easy to program, compliant with the original. Big downside regarding the price proposed when ordering the detector and the price if the order is different for this remote control. Too bad
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V
Rating: 5 out of 5
Good service, good prices and fast delivery.
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Rating: 4 out of 5
enlightened
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Rating: 5 out of 5
very well designed site. I found all the material I needed, with additional advice.
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Rating: 5 out of 5
fast delivery and serious packaging
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Completely at the service of the customer. To recommend.
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Rating: 5 out of 5
very reliable and fast
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
it even deserves 6 stars
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Rating: 5 out of 5
Very fast delivery and careful packaging
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