English 
A
Rating: 4 out of 5
Works correctly, effective
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Reliable, very fast delivery, nothing to add
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A
Rating: 5 out of 5
Very responsive after-sales service, I contacted them for help with installation, the person I spoke to was very competent. Good value for money product, I plan to recommend products from the same range to complete.
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A
Rating: 5 out of 5
Perfect. I use this alarm to secure an agricultural shed.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very practical
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A
Rating: 5 out of 5
Excellent commercial service, very good advice before purchase.
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A
Rating: 5 out of 5
No problem. In case of an issue, a contact person online without extra charge.
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A
Rating: 5 out of 5
Very good site and good contact
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A
Rating: 4 out of 5
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good, good advice
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A
Rating: 5 out of 5
Very good. Technicians are attentive.
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A
Rating: 4 out of 5
Perfect, and within the deadlines
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A
Rating: 5 out of 5
Speed and compliance.
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A
Rating: 4 out of 5
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good value products that work and very good service.
Nothing to complain about
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Nothing to complain about
A
Rating: 4 out of 5
Order the same day received the next day....
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A
Rating: 4 out of 5
Not bad.
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A
Rating: 5 out of 5
Really very good
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A
Rating: 5 out of 5
Really pros, thank you
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A
Rating: 5 out of 5
Very responsive customer service, everything works, greetings!
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A
Rating: 5 out of 5
Excellent, I recommend this site
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A
Rating: 5 out of 5
Perfect, nothing to say.
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A
Rating: 5 out of 5
Welcome, advice, competence!
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A
Rating: 5 out of 5
Hello, your item is even better than I thought, discreet, practical, and reassuring. By the way, I ordered another one for a friend and she thinks it's great, thank you
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A
Rating: 3 out of 5
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
A
Rating: 3 out of 5
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 5 out of 5
Easy to use website and a fast and efficient service
V
Rating: 5 out of 5
Very versatile alarm system.
V
Rating: 4 out of 5
good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
V
Rating: 5 out of 5
Prompt delivery
Good product, easily installed and set up.
Good product, easily installed and set up.
V
Rating: 5 out of 5
Customer Service was excellent especially as I needed to change my order just before dispatch after seeking further advice.
V
Rating: 5 out of 5
Excellent service. Ordered product Tues evening. Delivered. Thurs morning first post.
V
Rating: 5 out of 5
Excellent communication and good to deal with customer.
Highly recommended.
Highly recommended.
V
Rating: 5 out of 5
Excellent service and excellent after service too. Sheme the instructions weren't idiot proof but spoke to a very helpful young man on the helpline
V
Rating: 5 out of 5
Order was delivered promptly .
V
Rating: 5 out of 5
Could not believe how helpful they were when purchasing. Being an English company having an English contact number is a God send especially if you are going to require tech help. The product was in my hands the next day after ordering. Excellent service. Keep it up
V
Rating: 5 out of 5
good with very good customer relations dept.
V
Rating: 5 out of 5
Great Service