Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
This item was out of stock when I sought to purchase earlier in the year.
However, Stuart from Customer Services was really excellent in keeping in touch on progress to get fresh stock supplies in. He was spot on with eventual stock delivery & I was able to immediately order. And items received immediately after.
Just really excellent customer service, with good pricing of product.
Thank you all.
L
Lorna W.
Rating: 5 out of 5
following a purchase from 07/07/2024
Very prompt service. My order was dispatched immediately and arrived the following day.
S
Steve B.
Rating: 5 out of 5
following a purchase from 02/07/2024
Always good service from ultra secure
A
Andrew G.
Rating: 5 out of 5
following a purchase from 02/07/2024
Bob on
A
ANTHONY G.
Rating: 5 out of 5
following a purchase from 24/06/2024
Very helpful staff who advised me on suitability and processed a refund promptly.
P
phillip P.
Rating: 5 out of 5
following a purchase from 27/06/2024
What a very good product andso easy to set up it is very good to haveainternal siren in the house as wellso we know if any thing happens very well done
D
David B.
Rating: 5 out of 5
following a purchase from 25/06/2024
Very good quality equipment, very reasonably priced. and very quick delivery.
Everything you need from a professional company. Would definitely recommend ??
A
Alan T.
Rating: 5 out of 5
following a purchase from 21/06/2024
Item as described.
G
Graham E.
Rating: 5 out of 5
following a purchase from 12/06/2024
the order came on time and the product was as advertised very pleased and will use company again
P
Peter C.
Rating: 5 out of 5
following a purchase from 20/06/2024
Excellent product and extremely quick delivery ??
J
Jeremy S.
Rating: 5 out of 5
following a purchase from 17/06/2024
Excellent service
S
Stephen S.
Rating: 5 out of 5
following a purchase from 18/06/2024
Delivery was promptly done and I was very pleased with my purchase all set up and quick and easy to install excellent .
'
'Bernard' S.
Rating: 5 out of 5
following a purchase from 13/06/2024
The equipment is effective (powerful indoor siren) and very easy to install in a few moments. Easy to use. Very complete range that can meet all types of needs and is especially expandable. You can add various accessories: remotes, sirens, transmitters... according to needs. The manuals are clear, well-readable, and complete. The customer service is very responsive and answers without difficulty. Very satisfied with the equipment and the company.
Translated reviews
D
David B.
Rating: 5 out of 5
following a purchase from 14/06/2024
Perfect thank you
C
Christopher K.
Rating: 5 out of 5
following a purchase from 12/06/2024
Excellent service
A
Andrew H.
Rating: 5 out of 5
following a purchase from 10/06/2024
Very good quality would recommend
W
William S.
Rating: 5 out of 5
following a purchase from 10/06/2024
Excellent product .Delivered quickly! Very satisfied!
M
Mike P.
Rating: 5 out of 5
following a purchase from 07/06/2024
Product exactly as described, pre-programmed as requested, worked faultlessly. Couldn't have asked for better service.
S
Sarah M.
Rating: 5 out of 5
following a purchase from 05/06/2024
Really great service!
M
Maria T.
Rating: 5 out of 5
following a purchase from 29/05/2024
Great service and quick delivery
T
Thomas T.
Rating: 5 out of 5
following a purchase from 05/06/2024
quick delivery great service
R
Rodney C.
Rating: 5 out of 5
following a purchase from 04/06/2024
very good service and would recommend to a friend
C
christopher M.
Rating: 3 out of 5
following a purchase from 26/05/2024
As i have not had the time to fit it yet i cannot give my review.
M
Masood N.
Rating: 5 out of 5
following a purchase from 26/05/2024
Very nice and professional people with excellent knowledge of understanding and helping customers. I had ordered something by mistake and was wrong, after getting un touch they refunded it very easily.
D
David L.
Rating: 5 out of 5
following a purchase from 26/05/2024
Everything does what it should and delivery was quick
A
Andrew L.
Rating: 5 out of 5
following a purchase from 23/05/2024
Service was very good, alarm came in good time and works very well.
E
Eileen C.
Rating: 5 out of 5
following a purchase from 14/05/2024
Products as described on website and helpful communications with team answered all my queries.
P
Peter S.
Rating: 5 out of 5
following a purchase from 20/05/2024
Great product, easy to install and gives me peace of mind knowing my garage is protected.
A
Alan R.
Rating: 5 out of 5
following a purchase from 21/05/2024
We purchased an Ultracomm3 for a terrace of 9 houses about 50 or so yards long. These houses are built around a significant steel frames as they are live/work units and we were to some extent skeptical about the claimed 600m range of the system. However, a simple test proved the aerial inside the gate was more than enough to get a good signal inside the furthest house. Very easy to set up and pair the remote handsets. The only issue to be addressed is the rear entry and an option for a rear mounted terminal box to give flexible entry locations and proper glanding would have been a bonus. Also the the cover allen screws are a bit small and fiddly although a handy tool is provided which makes them easy to remove. Overall seems like a great piece of kit for a relatively small budget.
Response from Ultra Secure (ultrasecuredirect.com)
Good afternoon Sir. many thanks for taking the time to leave us a review. It is great to hear that the units work well for you, we do believe in the figures we quote for range, and we do often test these to ensure the coverage as stated, but there are some occasions that wireless transmission ranges can not be achieved, this could be for many reasons. We will certainly take the ideas on board and see if these can be worked into future updates, any re- designs and what possible effect that this could have on costings etc.. Kind regards and thanks again Stuart
R
Robert B.
Rating: 5 out of 5
following a purchase from 20/05/2024
Fast delivery received what I ordered in good condition,sturdy post
J
janette B.
Rating: 5 out of 5
following a purchase from 15/05/2024
I am very satisfied with Ultra Secure this is my 3rd time of buying and all have been extremely easy , the site on which to find what I was looking for , the customer service is excellent answering any questions patiently , and the delivery was speedy too so I am very satisfied and will definitely recommend .
A
Andrew B.
Rating: 5 out of 5
following a purchase from 14/05/2024
Can't fault the supplier. Fast delivery and alarm as described. Instructions a bit confusing but got there in the end.
E
Elaine E.
Rating: 5 out of 5
following a purchase from 15/05/2024
Super fast delivery, good quality. Just the job for what I need
A
Andrew E.
Rating: 5 out of 5
following a purchase from 14/05/2024
Great company... always superfast delivery
And always great quality products.
Would not use anyone else.
Thank you
J
Jayne C.
Rating: 5 out of 5
following a purchase from 11/05/2024
Arrived quickly and well packaged , great cam
A
Alistair M.
Rating: 5 out of 5
following a purchase from 09/05/2024
excellent fast service and delivery many thanks
P
Paul S.
Rating: 5 out of 5
following a purchase from 10/05/2024
After speaking to a knowledgeable gentleman from Ultra Secure Direct I placed an order for a wireless caravan alarm system on Friday afternoon. Alarm system delivered the following morning (I didn't even pay for postage as spent more than £75!). To make my life easier, someone from Ultra Secure Direct had even gone to the trouble of syncing all the individual parts - brilliant! System fitted Saturday afternoon, works well. Thank you!
J
Janice M.
Rating: 5 out of 5
following a purchase from 09/05/2024
Brilliant from start to finish. Items are great quality and arrived quickly.
R
Robert C.
Rating: 5 out of 5
following a purchase from 06/05/2024
It was easy to find what I was looking for, and after an initial problem with delivery company, excellent customer service from Stuart, who couldn't have have been more sympathetic and helpful, now have the unit. Many thanks!
S
Steve J.
Rating: 5 out of 5
following a purchase from 05/05/2024
The alarm l ordered arrived within a couple of days and was ready to use. Installation was very straightforward.
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