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Rating: 5 out of 5
Ordered and delivered quickly. Product conforms
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Okokok
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A
Rating: 5 out of 5
speed in everything
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A
Rating: 4 out of 5
OK but points to improve for it to be perfect.
Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets
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Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback and constructive comments, which we will pass on to the manufacturer. Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Impeccable service, good product, I recommend
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Rating: 5 out of 5
Everything is as expected and announced.
The product is completely satisfactory.
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The product is completely satisfactory.
A
Rating: 5 out of 5
Fast shipping and in accordance with the order
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A
Rating: 5 out of 5
Good product that meets expectations with documentation in French.
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A
Rating: 5 out of 5
Delivery ok and product compliant.
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A
Rating: 5 out of 5
Nothing to say, installation very easy to carry out. Small autonomous and effective alarm!!!
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A
Rating: 5 out of 5
Material conforms to the description, installed easily for a month, everything is fine
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A
Rating: 5 out of 5
Order received quickly
Very good products
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Very good products
A
Rating: 4 out of 5
I am very satisfied with Securite Marche and its products
The advisors are responsive and attentive
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The advisors are responsive and attentive
A
Rating: 5 out of 5
Efficient and fast customer service!
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A
Rating: 5 out of 5
I am satisfied with the products. I was impressed that they reach up to 600 meters.
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Rating: 5 out of 5
Nothing to report, fast
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Rating: 5 out of 5
Very fast and tracking of products, my initial order being older.
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Rating: 5 out of 5
No problem, delivery as expected, I recommend this site, very professional and attentive, best regards
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A
Rating: 5 out of 5
Fast delivery, impeccable material and very efficient online service
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A
Rating: 5 out of 5
Ease of ordering, top customer service to optimize the order and take only what is necessary at the best price thanks to the packs
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A
Rating: 5 out of 5
Very good
except that I don't see the spare parts for example ordering only a detector or receiver alone
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except that I don't see the spare parts for example ordering only a detector or receiver alone
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your feedback. I will ask an advisor to call you back to guide you in purchasing additional accessories. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Nothing to say: very fast shipping, product conforms to the description and very good advice from the staff
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Rating: 5 out of 5
Delivery on time for a product that I have appreciated for a few years.
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A
Rating: 5 out of 5
Serious site.
The advisor is perfect.
Received my products on time.
I highly recommend
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The advisor is perfect.
Received my products on time.
I highly recommend
A
Rating: 5 out of 5
Very good contact with the salesperson who advised me very well to adapt my equipment order.
The cameras are in place and it works great.
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The cameras are in place and it works great.
A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Highly recommended
Following a very effective and customer-friendly after-sales issue. Go for it, they are serious.
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Following a very effective and customer-friendly after-sales issue. Go for it, they are serious.
A
Rating: 5 out of 5
Good ringtone and within reach on its keychain
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A
Rating: 5 out of 5
Fast and reliable, I recommend!
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A
Rating: 5 out of 5
Order received quickly. Excellent service. Good product.
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Rating: 2 out of 5
I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Products very well packaged.
They are of good quality and easy to install.
I am delighted with my order
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They are of good quality and easy to install.
I am delighted with my order
A
Rating: 3 out of 5
The product did not exactly meet my expectations
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Excellent
They are attentive to our needs and always available by phone
Congratulations
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They are attentive to our needs and always available by phone
Congratulations
A
Rating: 3 out of 5
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
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I am not very unhappy, but I think my experience could have been much better
Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Fast shipping, perfect packaging
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Rating: 4 out of 5
Received relatively quickly. Equipment works perfectly. No false alarms.
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Rating: 5 out of 5
Impeccable customer service - impeccable advice - technician always available for advice - delivery without problems - I can only congratulate myself on the services and follow-up and availability.
Highly recommended
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Highly recommended
A
Rating: 4 out of 5
Good: Well-designed site although a bit repetitive, fast delivery, effective product easy to install and use but a bit expensive and with a certain lack of autonomy!
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