Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2022
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Good phone advice and in line with my request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
Meets the desired needs
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Great for advice, a direct number to reach them, quality material with ultra-fast delivery. What more could you ask for??
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Very good advice!! Highly recommend without any hesitation! Top!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
5/5!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Serious service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2022
Helpful and competent reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
very happy with the service you provided and very good follow-up on the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
team attentive, everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
I had an old defective intercom and was looking for a more modern solution with cordless phones. I found this site after searching and contacted the technical service to explain my case. True professionals who guided me well on the board to choose. It was purchased and installed. Now the product is good but not extraordinary (the handsets discharge quite quickly for my taste, the board sometimes does not want to open remotely). Overall satisfied with my purchase anyway.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2022
Always very professional and very responsive. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Everything worked well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Very good
Very serious
Responds quickly by email.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Fast and compliant, nothing to report
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2022
nothing to say, very good service and quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
the minimum order is a bit too high
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Purchase of a simple battery-powered passage detector. Works perfectly. At the slightest break in the infrared beam, it rings!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Everything went as planned, and the product works perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Article as described, delivered shortly, all options are there for the greatest happiness of my client
This article offers so many placement possibilities that it took a few days to choose..
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/01/2023
Quick and efficient service both on line and on the phone.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/01/2023
Really quick delivery all items as it says on the tin.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Good site, compliant product, delivery without problems. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
One of the modules got wet.. I opened it and dried it... since then everything works correctly.. good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Thank you for the phone assistance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Fast and nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Good responsiveness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
A bit expensive but compliant material received within a reasonable time
Very easy to set up and everything works for now
Apart from the price paid which I find a bit excessive, very good site, complete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2022
Order compliant with delivery.
A problem related to factory settings was quickly resolved and the support is very professional and courteous.
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