Customer reviews of Ultra Secure (ultrasecuredirect.com)

Good phone support, satisfactory service

The equipment is good but we have a lot of trouble getting the second bell to work and I don't know what to intervene on

Satisfied with my order and the products received.

Good, no problems to report. Very detailed site!

Unfortunately, the equipment was not reliable with the alarm triggering several times without intrusion

Very good telephone service, pleasant, competent and fast

Satisfied

After-sales and commercial services are good

Second purchase from this supplier and no problems, everything works.

Fragile remote control, this is already the second
the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it.
Otherwise, the rest works well.

Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.

Good product.
Navigation on the site without problems, rather
Intuitive.
However, responses to emails for after-sales service -> NONE. No response despite several emails written.

Very responsive, easily answering the phone

Slow handling of the material for a rushed person

Everything was perfect. The people on the phone are attentive and super nice. The only downside is not being able to use the second remote control that I bought. Otherwise, I would have given 5 stars. Fast delivery, in short, I recommend this store to everyone.

Easy site to navigate, order received within two days of order. Had to phone for a missing SD card from the order and this was received the next day.

Very fair prices, super quick delivery and all items as described but packaging contained a lot of non-recylcable polystyrene chips, so only 4 stars, not 5.

I would have given more stars if the circlips on the bottom of the post had been fitted correctly, it took a couple of minutes to work out why the pins were flopping about

Very good but we have not fitted it yet as we have only just moved in

Good value, looks good, a bit more flexible would have been better

The site was very clear to use, I spoke to a staff member and they were most helpful.

It's difficult to decide which system to go for as the choice can be overwhelming, but when receiving my order, I was very satisfied with it and despite having some queries, the technical support line was very helpful in resolving them. If I had any criticism, it would refer to the User Manual, where I, as a complete CCTV novice, would prefer to have an explanation what a Load Default or Scan Mode Period is

Somewhat pricey for what it is. Resisted paying £5 for a cctv sticker as that is just extortionate.

Arrived on time and was bigger and heavier than I expected so well pleased

Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.

Delivery is excellent, despite concerns about returns the company refunded my original costs excluding return postage and the only problem I had was with the quality of the goods. Some parts of a system did not work, others were poorly described and did not function as described and external units were of such poor manufacture that they would not have survived in the environment for which they were destined. Sad that what is a good company is dealing in such poor quality merchandise.

Quick service, promptly delivered.

Easy to order and quick delivery but thought price of item ordered to be a bit high but couldnt find a simular product elsewhere

So far so good, a quality item was purchased at a reasonable price. Dispatch was quick and item was well packaged and arrived as promised. I haven't installed it yet as I need to get a SIM card, but on test it is looking like just what I needed to keep my valuables safe in the garage.

Order confirmation prompt. Delivery notification fir each item was timely and accurate. Goods all met my expectations.

Order processing and delivery were excellent. Pleased with the quality and performance of the products ordered, however the fitting instructions manual is written in very poor English and is difficult to follow and understand.

I had a problem mounting the PRI in that with the rubber cover in place the adjustable ball joint could not be tightened sufficiently to lock the mounting. The PRI would always tilt to its lowest position. I telephoned your technical dept seeking advice and was informed that I needed to get a thicker piece of rubber to replace the friction rubber washer supplied and that this problem had not come to light before. I was quite aghast at this being expected to modify a new piece of equipment! I said that if the parts supplied were indeed defective then these should be replaced by correctly operating parts. The operative then agreed to supply new parts, however to date these have not been received meaning that it is impossible for the equipment to be properly installed. AN URGENT REPLY WOULD BE APPRECIATED CONCERNING THE SUPPLY OF THE DEFECTIVE MOUNTINGS

An excellent product and great support from customer care team to a couple of questions.

everything came as ordered and on time

Products easy to find on website and product information good. Prompt delivery and alarm worked out of box. Too early to comment on reliability but so far so good.

Disappointed in wireless (800) driveway gate alert. Receiver, is made in China, feels cheap and flimsy. Set up was hit and miss with poor instructions. Can't be set to operate for more than 60 secs. which for my purposes is insufficient. Ultra Secure seemed like a good supplier compared the competition as they offer a comprehensive range although their prices are not cheap but they do respond to telephone calls. I made an expensive mistake with the package I ordered.

good done the job

Good product promptly delivered - minor issue with order swiftly corrected by really friendly team

Delivery was really fast. Installation was very easy. Works exactly as expected.

Fine