English 
V
Rating: 4 out of 5
Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
More money than I thought but f/class c/Service
V
Rating: 4 out of 5
Looks of good quality and size. Looks like it will do the job.
V
Rating: 4 out of 5
Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!
V
Rating: 4 out of 5
Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.
V
Rating: 2 out of 5
Very sorry that the system did not work but have been offered a replacement. Good exchange with Technical Dept.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Neville
Thank you for taking the time out to do the review, I am sorry you had an initial problem but I am pleased our technical department have resolved the issues. We sell hundreds of products each month and try our best to check each one before despatching, but occasionally a fault will occur, when is does our main aim is always to resolve the issue as fast and smooth as possible.
Once again, sorry for your inconvenience,
Regards
Mark
Thank you for taking the time out to do the review, I am sorry you had an initial problem but I am pleased our technical department have resolved the issues. We sell hundreds of products each month and try our best to check each one before despatching, but occasionally a fault will occur, when is does our main aim is always to resolve the issue as fast and smooth as possible.
Once again, sorry for your inconvenience,
Regards
Mark
V
Rating: 4 out of 5
Good service!
V
Rating: 4 out of 5
Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.
V
Rating: 4 out of 5
Prompt and efficient delivery of a good quality, robust product.
V
Rating: 4 out of 5
Buying my SIM card was a breeze I received it very quickly, some of the activation was somewhat difficult. This SIM was for an alarm system so having to trigger the system every six months to keep it alive is somewhat of a Inconvenience but it worked very well and replaced the current 3E SIM which was absolutely useless
V
Rating: 4 out of 5
A positive experience, considering I was a complete novice at buying this type of equipment. I phoned the company as I had a few queries with regard to whether this product was suitable for our needs and was guided by a very nice and knowledgeable man. The alarm has proved to be the correct product for alerting us to anyone entering or leaving the premises. Many thanks to UltraSecure Direct. I would definitely use them again for security products.
V
Rating: 4 out of 5
Delivery was very quick. Everything worked as advertised. Sadly it was made in China
V
Rating: 4 out of 5
Have added to my alarm system in recent weeks. Good system, easy to set up. Relatively cheap, seems to be working ok.
A
Rating: 4 out of 5
Very good, small billing issue quickly resolved
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A
Rating: 3 out of 5
Areas for improvement: - bracelet too short for some wrists. - Inability to program a landline number (useful sometimes)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the disappointments felt. After verification, this bracelet should have sufficient margin, perhaps you received a bracelet that is missing some holes? Please send us photos so we can compare and make the exchange if necessary. Regarding the landline number in the first position, you can indeed put a landline number. However, it is important to know that this is the administrator number, the one that can act on the configuration via SMS, which requires a reset on the day you need to modify the configuration. Remaining at your service. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Very well received central unit. Easy to install but 2 negative points: plastic envelope (aluminum would be a big plus) that scratches too easily; quite petty not to have a timer of 10 to 30 seconds for remote opening, very very unfortunate....
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Salesperson up to the task and fast delivery!
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A
Rating: 4 out of 5
Order received on time. However, I had specifically requested not pink but another color, and as a result, I received pink. It was for a little boy who doesn't want to use it because it's too flashy. Too bad.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I'm really sorry about that. I checked on my side and I ended up finding your message, but it unfortunately appeared in the information regarding your delivery address, which explains why the preparers did not receive your preference.
I invite you to contact our customer service at 09 72 30 88 88 and they will be happy to proceed with the exchange.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The device works correctly and delivery without problems.
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
Translated reviews
Only concern:
Phone call to customer service to get the exact external dimensions of the black casing of the device (the largest part fixed to the wall): despite the good will of the interlocutor, the numbers given are wrong, and the installation was very difficult! The available space being limited.
A
Rating: 3 out of 5
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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because the operation leaves something to be desired in the
Response from Ultra Secure (ultrasecuredirect.com)
I return to my first message because you have shown great professionalism by contacting me by phone and as a result I noticed that the installation of the material was not done correctly I modified the assembly and since then everything is perfect; thank you very much (nowhere in the assembly instructions is it indicated that the sensor must be installed at least 1 meter away, my rating now deserves 5 and even if possible 6.
A
Rating: 3 out of 5
perfect delivery and very fast only I am not really satisfied with the material
because the operation leaves something to be desired in the
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because the operation leaves something to be desired in the
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for that. In these cases, the best thing is obviously to contact our services so that we can assist you. I am asking a technician to call you back to take stock.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 3 out of 5
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 3 out of 5
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you. I will call you back tomorrow. Serge rosset. Your quick reaction pleases me. Thank you
A
Rating: 4 out of 5
Not very responsive to emails. I wanted to be sure that my camera and alarm could work with the Belgian network.. It works very well, I am happy with my purchase.
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A
Rating: 4 out of 5
reliable material, too bad the detector's flashing light raises the suspicions of the thief
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A
Rating: 4 out of 5
Material received quickly, perfect packaging. No issues with the flow. Top.
Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
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Functionality of the ringtone OK, however, voice exchange between the street station and receiver is weak even though the distance is 250m for an announced range of 600m.
A
Rating: 4 out of 5
good and in line with expectations
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A
Rating: 4 out of 5
Product in accordance with the order, receipt received quickly. But the triggering is sometimes sensitive
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A
Rating: 4 out of 5
Fast shipping of the order and it met my expectations, but the service is difficult to contact by phone.
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A
Rating: 4 out of 5
Product conforms to its description
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A
Rating: 3 out of 5
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. It is true that the use of the software and PC configuration is reserved for advanced use, which our service cannot offer. Our customers generally seek an easy, turnkey solution, and therefore we limit to SMS configuration which allows a closed operating framework and avoids the creation of errors that are difficult to diagnose remotely. If you have the capabilities to push the programming, that's a plus, and I hope you have found satisfaction. Remaining at your disposal. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good but assembly instructions incomplete. Should silicone be applied to the back of the protective cover before applying it to the wall?
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your comments, which always help us improve our service. I confirm that for all outdoor installations, it is strongly recommended to apply silicone or protective gel to add an extra layer of security against the elements in the coming years. I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Hello for now I am satisfied I hope this product is reliable best regards
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A
Rating: 4 out of 5
good product
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A
Rating: 4 out of 5
Simple and effective
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A
Rating: 4 out of 5
Very good for customer service.
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A
Rating: 4 out of 5
No delivery problems. The salesperson did a great job.
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A
Rating: 4 out of 5
everything is clear, the additional information by phone is also good, very correct welcome
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A
Rating: 4 out of 5
The product works well with a few details. It triggers with the passage of pigeons and at the moment when the sun is lower when it reappears brighter after the passage of a cloud! What to do to remedy this? Is there a solution? adjustment ...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for the feedback. There are always many improvements possible on the installation of our products, and it often depends on each installation. I invite you to send us photos directly by email so that we can provide our expertise. Best regards, Christopher Ultra Secure France (sécuritémarché.fr)